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Essay: Case Study of Latino Engineering

   

Added on  2020-03-28

12 Pages3604 Words36 Views
Project Management

IntroductionThe project management refers to the process of initiating, planning, executing andcontrolling the work done by a team with the purpose to accomplish the pre-defined goal(Schroeder, and et. al., 2008). The present essay is based on a case study of the midsizecompany; Latino Engineering which is facing issue related to the quality of services andaccordingly the complaints are increasing day by day. For this purpose, the project managementplan related to continuous improvement has been developed to resolve the problem of thebusiness. In this regard, suitable project management techniques are applied along withconsideration of resources requirement so as to address the issues which are being faced by thebusiness. Furthermore, Gantt chart and network diagram have been prepared for completion ofthe project in relatively less. Moreover, Six Sigma and Total Quality management techniques areapplied to identify the root cause of the issue which is being faced by the Latino Engineering. Identifying root cause by proposing use of Six Sigma and Total Quality Management (TQM)techniquesAccording to the given case study, it has been found that earlier Latino Engineering waswell performed under the management of Dominic. However, Dominic Latino a founder of thecompany decided to sell the outright of the company and then get the retirement. After that, anissue was faced in the service quality; defective engineering equipment, poor design anddevelopment follow up with the clients and wrong packaging of the equipment. Owing to this,project management plan has been implemented to assess the reasons of the problem and ensurethe continuous improvement in the Latino Engineering. In this regard, effective techniques suchas six sigma and TQM are applied. The first technique is Six Sigma has two methodologies;DMAIC and DMADV. The DMAIC technique begins with stating/ defining (D) the problem clearly along with aspecification of the project goals and case study shows that customer complaint is the majorproblem. For this purpose, the project aims to improve the quality, reduce the defect in theengineering equipment and reducing overall time taken to respond the customers. In addition tothis, the project will target to ensure that the right equipment is packed and delivered to therespective client (Zu, Fredendall and Douglas, 2008). The second element of the methodology is1

measurement (M) of various aspects where project team will work on finding the reasons for theissue. At this juncture, data related to a working process are collected from the period after theretirement of Dominic. It will be helpful to assess that what went wrong as earlier the level ofclient satisfaction was very high (Antony and et. al., 2007). The fourth element of themethodology is the analysis of the collected data (A) in which it has been noticed thatmanagement is not treating their employees well and offering them guidelines on the right time.It is evident in the case study that in order to maintain the quality, old employees were retainedbut the significant change was related to the management only. For this purpose, it has beenfound that the major issue is related to the issues were related to the management so theemployees were not being motivated to deliver the good quality (Kuo, Wu and Deng, 2009). Thefifth element of the methodology is an improvement in the process (I) wherein management willbe asked to follow the effective practices such as motivation of employees and providing thequick response for customer queries (Chakrabarty and Chuan Tan, 2007). The last elementensures the control process (C) in the future which will be done with the continuous audit of theinternal function and taking the reviews of customer and accordingly modification will be donein the internal procedure or practices of the business. The TQM is another strategic approach which helps in maintaining the high-qualitystandards in accordance with the set regulations (Turner, 2008). It aims to improve theperformance of the business for the purpose of meeting the expectations of customers in aneffectual manner. At this juncture, overall quality measures which consist of quality control,quality improvement, quality assurance and management of the quality design is used by theproject management team in Latino Engineering (Kerzner, 2013). For example, top managementwill be asked to create the appropriate environment wherein employees can be provided trainingto learn new practices in reducing the time taken to deliver the services. Quality culture will be created for which separate department will be prepared that willassess the quality of all engineering equipment after they are manufactured. Not only this, but thequality checking will be done in accordance with the particular requirement of the customers.The customer complaint procedure will be handled by the particular department and reporting ofthe same will be done at the end of the day (Larson and Gray, 2013). Moreover, continuous ormonthly training will be provided to employees to update them with new knowledge. This2

training aids to meet the expectations of customers effectively and determine the success of thebusiness. Apart from this, management will be motivated to encourage mutual respect andteamwork in the organization. This mutual respect and teamwork will bring out the positiveoutcome as it was the biggest issues faced by Latino Engineering. In this manner, verification ofall produced equipment will be done with the help of quality audit and evaluation of the vendor.It contributes towards increasing productivity and profitability of the company so as to create itscompetitive edge in the marketplace (Meredith and Mantel Jr, 2011). Moreover, the involvementof employees in the decision-making process is ensured through which employees will get thedetail information related to the task to be done. Similarly, clear communication will be providedwith the personnel whereby they can understand the policies and procedures associated with themanufacturing of engineering equipment.Proposing a plan to eliminate or reducing the root cause taking into consideration resourcerequirementThe plan for eliminating the root cause has been prepared in a structured manner. Thefirst step of the plan to assess the current situation in which project management identifies thecurrent scenario like how many customers are not satisfied and what the standards of servicedelivery are at present. At the same time, manufacturing and packaging department is alsoanalyzed. With the analysis of the current situation, root causes have been identified thatmanufacturing process and packaging department is not standardized so the quality is beingaffected (Stevenson and Hojati, 2007). Owing to this, the objective of the project are set relatedto quality; 100% right packaging, production of zero defects products and the clearunderstanding among employees related to quality standards. Further, appropriate strategies were implemented for improving the current situation bykeeping in mind the objectives of the project. At the completion of the initial processes,strategies set are implemented such as conducting training programming and offering guidelinesto production manager (Besner and Hobbs, 2008). Also, a quality department will be set to assessthe quality of a manufactured product as per the set standards and then the quality departmentwill ensure the product meets the expectations of customers or clients. Furthermore, customercomplaint department will be linked to the quality department directly so that necessary changescan be made in the internal procedure in accordance with the review of buyers. For instance,3

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