Essay INTRODUCTION 1 Company overview 1 New Service development and process 2 Managing individual quality 3 Triple line bottom(TBL)5 CONCLUSION 6 REFERENCES 7 Books and journals 7 8 INTRODUCTION Operation management is a process in which planning, organizing and supervising various activities which are involved in operations. Logistic is a broader term which refers to the process of coordinating and moving resources, people, material, inventory and equipment form one place to another.