Operations, Logistics and Supply Chain Management Assignment - (Doc)
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Added on 2020-10-05
Operations, Logistics and Supply Chain Management Assignment - (Doc)
Added on 2020-10-05
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Understanding Operations,Logistics and Supply ChainManagement
Table of ContentsINTRODUCTION...........................................................................................................................3MAIN BODY...................................................................................................................................3Company overview.....................................................................................................................3Total Quality Management for Managing quality.....................................................................4Theories of Alfred weber (Location and layout).........................................................................6RECOMMENDATIONS.................................................................................................................8Triple bottom line........................................................................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................12.........................................................................................................................................................1
INTRODUCTIONOperations management is the administration of business practices to create highest levelof efficiency within an organisation (Ashby, Leat and Hudson-Smith, 2012). In general, it isconcerned with converting raw materials and labour into goods and services as efficiently aspossible to maximise profits of an organisation. It balances cost with the revenue to achieve highnet profits. Operational managers has the responsibility of acquiring and managing inventorylevels, acquisition of raw materials, quality control, materials handling and maintenance policies.Logistic and operation management is the key factor for for organisation success and growth.Logistics is the management of the flow of things between the point of origin and point ofconsumption in order to meet requirement of customers. This will help company in providinghigher productivity and profitability. Supply chain and logistics is interrelated in industry whereboth concepts are related to product cycle. Supply chain management is a broad range ofactivities require to plan, control and and stimulates product flow to final consumer in costeffective manner. Hence, operational management, logistics and supply chain management helpsin smooth running of business operations which provides efficiency in its operations bysatisfying customer needs and wants. MAIN BODYCompany overviewThis report study upon hospital named as Princess Alexandra Hospital a UK teachinghospital. It work on both teaching and guiding students about healthcare with surgical andmedical specialist in their area. In that hospital around 1.6 million people stay and avail oftreatment and hospital has approximately 780 beds and 5800 members in staff that providesreliable services to their customer's. They are devoted to provide and assist in satisfyingrequirements of consumers (Seuring and Gold , 2012). It also work in field of data collection ofpatients which helps to access data and information about new requirements of consumers. Thishospitals also invest a lot of money on promotion and distribution of goods and services withunderstand need of consumers in potential market. It is provide facilities to deal in fierce diseaseswith solution of forthcoming diseases. It is the leading hospitals in providing research andacademic centre to their potential clients. Moreover it focus on services such as mental, physical
and surgical and cancer treatments which is beneficial for both clients and hospitals (Seuring,2013 ).There are two important issues that face by Princess Alexander:Managing QualityThis hospital is facing problems due to the old machineries and technology that aresituated in that hospital that reduce the capabilities of services in Hospital and dissatisfyingconsumers. Indirectly it incapable to manage its quality while providing services to theirconsumers. it affects revenue of hospitals (VanWassenhove and Martinez, 2012).Location and layoutHospital also facing problem of location and layout. Hospital industry have to restore alarge no. of medicines and machinery that increase its operations cost and it also increasewarehousing cost of hospitals in industry.Total Quality Management for Managing qualityTotal quality management is an approach of long term success adopted by theorganisation in improving product, services that are deliver to people. TQM is founded in japanand it will expand its approaches in other locations. It is customer oriented activity which helpsin improving quality and promoting various theories and concepts towards practices. PrincessAlexander hospital adopts Total Quality Management approach for resolving the issue ofmanaging quality in its business operations. In this scenario respective hospital choosesmanaging quality topic and implements TQM for improving the quality of equipments andservices rendered to patients. Managing quality is considered to be one of the most importantfactor which every hospital should address and take specific actions to improve their image andsatisfy customer needs and wants. The respective hospital uses various theories of TQM formanaging and improving the quality of service which are as follows-Deming's theory – This theory focusses on increasing the quality of service and providequality equal to the work efforts (Christopher, 2016). It will help in estimating the degree ofuniformity and dependability along with standard quality which provides best results to patients.Princess Alexander hospital are adopting managing quality method for improving the newservices which serve to their patients. They are trying to focus on improving the quality ofequipments which helps in better recovery of patients and provide immediate services at the the
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