Supply Chain Management and New Product/Service Development at Glenfield Hospital

This essay discusses the importance of supply chain management and new product/service development at Glenfield Hospital in Leicester, UK. It explores the concepts of Just-in-Time (JIT), Lean, and Agility in the context of the hospital's operations. The essay also highlights the Triple Bottom Line framework and its relevance to the hospital's social, environmental, and financial performance.

Essay.

Table of Contents
INTRODUCTION...........................................................................................................................3
COMPANY OVERVIEW ..............................................................................................................3
New product/service development and process.....................................................................4
JIT, Lean and Agility..............................................................................................................5
Tripple bottom line.................................................................................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Supply chain management refers to the term that include different activities starting from
raw material, work in progress till the product get manufactured and converted into finished
goods. Furthermore, it is distributed to the final user of the product or services. There are five
components that are included in supply chain such as planning, sourcing, making, delivering and
returning it to the customer. It is important for industries to maintain quality in manufacturing
product or providing services to its customers (Christopher, 2016). Just in time is another
element in supply chain that enable providing product and services on time so that it will help in
fulfilling demands of consumers in the market. This aims at continuous improvement in
manufacturing process that help in providing better quality products in the market. There are
several methods that are included in supply chain planning as gathering data from different
sources, providing lean principles by increasing visibility and lastly maintaining standard while
manufacturing product in the company. It plays an important role in an organization that help in
boosting the best customer service, reducing operating cost and improving financial position of
company in the future (Meindl, 2016). Essay mainly emphasized on new product/ service
development for Glen field hospital and different aspects of managing quality.
COMPANY OVERVIEW
Glen field hospital is also known as Glen-field General Hospital that is situated in
Leicester city of United Kingdom. It is most famous hospital that specialize for coronary care
and respiratory diseases. This will be managed by University Hospitals of Leicester NHS Trust.
The main aim of this hospital is to protect women with various problems by offering and
providing the best treatment of their problems. This hospital is manufactured in different phases
that takes more time in building hospital for the future. Opening ceremony of the hospital is done
by Duchess of Kent in March 1986. Then in December a successful surgery was completed of a
baby girl that is having growing stomach externally (Wang and et. al., 2016). It is also having
centre in east Midlands that served 5 million people and doing treatment of 230 children and 70
adults in a year that closely focuses on surgical expertise in different location in United
Kingdom. It is also providing non-surgical treatment and diagnosis to its patients. In august 2012
it was carried out world's first percutaneous coronary intervention procedure on a two-year-old
child. This hospital is provided various range of services to its patients, including nationally
recognized medical care for heart disease, lung cancer and breast care. The hospital is also home

to a purpose built breast care centre where specialists help top women through diagnosis,
treatment and surgery and work alongside the plastic surgery team which has significant
expertise in breast reconstruction.
New product/service development and process.
New product or service development is an approach that emphasize on introducing new
product into the market. Its main aspect is to design new product that possess some different
features as compared to earlier quality of product into the market (Copacino, 2019). It includes
different activities such as refining, design, manufacturing, packaging and transportation.
Transformation is being done for the purpose of bringing changes in Glenfield hospital that aim
at providing best services to its customers. While implementing new services into hospital proper
market research is done that help in providing clear understanding of consumer needs and
demand. There are three main variables of service development that include cost, time and
quality. While providing services it is essential to note that it is provided to consumer on right
time, at right cost and providing the best quality to them that help in satisfying needs and
demands of consumers. At the time of development of services many challenges come that
hinder cost of new product or service. On the other hand, best practices will be adopted by
Glenfield hospital so that help in eliminating barrier in providing services to customers (Cooper,
2017). Uncertainties may come that sometimes bring problem as giving to customers. It is
important for Glenfield hospital to provide best services to its patients that bring more patients
towards hospital. There are different aspects that provide measures which will be taken into
consideration for developing services into the market. In new development process an important
concept is involved as Fuzzy front End that bring more opportunities for innovation into business
that lead to provide effectiveness and efficiency in hospital sector (Hugos, 2018). There are
different aspects that lead to solve problem of companies as by maintaining different department
for each and very activity in business. These strategies help in providing various aspect that
create changes in business. Consistency is also important in getting more people involved in the
development process of the company.
There are different stages that are involved into new product or service development
process such as first step is related to generating new idea for the development of service in
hospitality sector. Idea generation help in implementing new product and services into business
(Schönsleben, 2018). As there are several tasks that is being performed under supply chain

management system of Glenfield hospital. After generation of idea screening is done either it is
correct or not or it is suitable for implementing changes in services of hospital. For that, market
research is done in order to identify whether there is a need to develop this strategy or not.
Secondly, screening is performed that provide that the selected strategy will be helpful for the
company. this stage help in protection of product or service failure in the future course of action.
Then after proper selection of idea testing is being done either it is suitable for the Glenfield
hospital or not. This is done after screening of idea that is generated in the first stage of
development of services in business. Testing is done for the purpose of eliminating errors in
development of new product into business. This is done for finding out the reaction of consumer
towards new product. It is important in providing different aspect in the hospital.
After testing of new service that is implemented in the market business analysis is being
done of each and every stage in development of service or product. Therefore, before
implementing any strategy, Proper analysis should be done in order to ensure that no make sure
that company did not face any error related to new product (Bernhardt, Hand Held Products Inc,
2017). At fifth stage, development of services is performed in which the company analyse that
whether the adopted new service is actual worthy for the company or not. It will be done
through market research and even R&D of quoted hospital also test in order to analyse whether
the new product/ services helps the company for its growth or not.
Then, after development of service it is testing in the market by applying its concepts and
principles into the market for gaining larger share in the market. It is tested into small market that
help in determining its impact on the company. After successful testing in the market it is
implemented on larger scale in the market. Large investment is being done for development of
new product into the market and lastly reviews will be taken from market so that performance
can be evaluated based on reviews by consumers (Monczka and et.al., 2015).
JIT, Lean and Agility.
Just-in-time:
JIT stands for Just-in-time is a system that is used for managing inventory in the
company or manufacturing product based on consumer requirement that help in satisfying needs
and wants of them (Mangan and Lalwani, 2016). Thus it is justified such that the hospital uses
advance technique and quality improved machine that helps to save time as well money. As a
result, thus technique also helps to minimize the patients time. Its main objective is to increase

stock turnover by reducing holding cost. Such that by using this method into working area will
help to lower down the investment cost as well as working capital investment. Moreover, JIT
method also helps to minimize the error and provide the best quality of products to their
customer. So that it will help to sustain the brand image at international level. In this inventory
that will be required for patient that is managed in various perspective for the future. This
eliminates in providing different concepts that is useful for providing different supply change
concept into business (Wang and et. al., 2015). It is depended on supplier as if raw material is
supplied on time then it will be providing right service to patient that are coming to visit hospital.
This principle of supply chain management help in providing services and product on time so
that there may not any problem occurred in business.
Lean:
Lean is another approach that is used in supply chain management system that help in
reducing waste from business (Fredendall and Hill, 2016). As Glenfield is hospital that has
incurred loss in the company. This manufacturing process provide different tools that help in
providing different aspect that will be useful for the future course of action. There are various
aspect that help in providing various aspect in hospital. In this different tools are applied in
Glenfield hospital for the purpose of reducing waste from hospital. It is important in selling
down various perspective for the future. It is essential for eliminating waste from hospital that
help in preventing unwanted products from the hospital. On the other hand, if there is no control
on waste then this will increase operating cost of business and may have to bear loss Lean
approach help in improving productivity in business for the future course of action. Through this
concept waste will be reducing from the company and help in managing different aspect for the
future (Vanalle and et. al., 2017). Scheduling is being done in the company for proper utilization
of resources in business. There are various perspective that help in gaining different aspect for
getting involved in various segments as providing different perspective in reducing cost from the
company as there are segments that reduce waste from the business (Meindl, 2016).
Agility:
Agility in supply chain refers to providing fast service to consumer as responding as
changes in environment of surrounding of business by taking into consideration competitive
forces that are available in the market. There are four dimensions of supply chain agility such as
alertness, accessibility, decisiveness and swiftness (Christopher, 2016). Alertness is an important

dimension of agility that provide safety from different aspect that help in gaining different aspect
for the future. It is important in hospital to provide proper safety to patients and facilities and
always alert if patient is in any need in the Glenfield hospital. It is essential for remaining alert in
hospital regarding services that is being provided to patients as nurses in hospital have to be
aware so that it enable in maintaining supply chain. Another dimension is accessibility that help
in detecting various aspect as it is useful in gaining different perspective for the future. In this
data is being provided to provide different aspect in the future course of action This help in
achieving various different perspective that create segments and help in running operations for
the future. Another dimension that is involved under agility concept is decisiveness that provide
different aspect and lead to take decision for the company in the future. As in Glenfield decision
is taking by manager for enhancing productivity that help in future growth. taking decision for
the company is difficult task that lead to bring effectiveness in working under hospital (Quarshie,
Salmi and Leuschner, 2016). Lastly, swiftness dimension that is depended on decisiveness as
decision is taken on time so that help in bringing out swiftness in the companies. it doesn't
depend on speed at which work is being done in hospital for providing effectiveness in working.
Tripple bottom line.
This includes three aspect such as people, planet and profit. This framework is providing
three important aspects as social, environmental and financial performance of company
(Monczka and et.al., 2015). Three element are defined concept which states people that influence
social aspect of society as this contribute towards workforce that is required for improving health
and education services in the country. It is important for providing different aspects which help
in gaining various segments as it is essential for doing working hours in the company. People in
hospital have to perform their task properly and gaining success by providing better facilities to
patients in Glenfield hospital. Another element is planet that relates to environmental impacts on
business which emphasize on reducing global warming through that organization is able to
increase sustainability of business (Kache and Seuring, 2017). It ensures that less use of
resources that affect environment and creating different aspect for monitoring different issues
that are included into business operations as getting involved in saving environment for the
future. lastly, profit is element that provide different process and help in getting involved in
growing business for the future. There are different financial aspects that create internal and
external economic benefit that is generated with the help of improving standard of living in the

environment. There are various segments that will help in bringing into different aspects as it is
useful for Glenfield hospital and taken into consideration various perspective for the future. It is
essential in gaining different perspective that help in growth for the future (Lambert and Enz,
2017).
All these three element are interrelated with other if any of the above elements are not
meeting needs and requirement of business that create problem for the future. Company's
operation are not working properly and create problem in business and fewer opportunities and
growth. Those are help to achieve business objectives with leading future growth.
RECOMMENDATION
From the above study here address some recommendations for company to use those
steps in order to improve there new product and service development by using product life cycle.
This help to build effective and best product for growth of company. In case of hospital have to
use this theory for providing new and better services to customers.
On the other side, for better work they should use Leas theory for reduce wastage from
services process. This help in providing various perspective for hospital as by lean
manufacturing concept there is less waste that will be incurred in the hospital.
In addition to that, Tripple bottom Line company have to focus on aim in measuring all
these three dimensions that are included in this approach which is people, plant and profit. There
are several benefits that include reputation, recruitment, increased productivity and new bringing
potential market in the future.
CONCLUSION
From the above study it can be summarized that supply chain management plays an
important role in business for the purpose of bringing effectiveness and efficiency in working for
the future. This includes different elements such as just-in-time, lean manufacturing and supply
chain agility for bringing more opportunities in the future. New product development help in
bringing new ideas into business for future growth. That had help to achieve goals and objectives
of company in respective and effective manner by creating various job opportunities and
providing best services to patients. This essay has also highlighted some recommendations for
hospital that helped to develop services.

REFERENCES
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