Running head : EXPERIENCES OF A CUSTOMER SERVICE EXECUTIVE EXPERIENCES OF A CUSTOMER SERVICE EXECUTIVE Author Note: The study of the behavior of human beings in an organizational set up is known as organizational behavior theory (Altman,Valenzi, & Hodgetts,2013). Organizational behavior helps in understanding that why do people behave in a certain way in organizations and work places. We can study the complex pattern of behavior of human beings by the implementation of this theory ( Anazodo,2018