Facilitating Change in Health and Social Care

This presentation highlights the strategies and criteria for measuring recent changes in health and social care, evaluates the impact of these changes on the stakeholders and the organization, and proposes appropriate service responses. It emphasizes the importance of devising strategies, improving service quality, and embracing changes in the organization.

FACILITATING CHANGE IN
HEALTH AND SOCIAL CARE
TASK B

Introduction
■ Report will highlight on the strategies devised by BECH and decide the criteria for measuring the
changes.
■ Report will tell about the measurement and evaluation of impact of changes on the stakeholders
and organization itself.
■ Report will also propose the appropriate responses to improve the better services quality.

Devise a strategy and criteria for measuring recent changes in
health and social care
■ DEVISE STRATEGY - Due to change in government and its policy, Beacon Edge Care Home (BECH) also
have to change in their strategies and policies in order to meet the requirements of government policy.
■ This changes are not possible in overnight. It takes time and need a strategy to alteration the existing changes
and implement new changes.
■ First of all, BECH need to call gerenal meeting as well as employee meeting to propose about the changes
occur in organization and ask for the suggestion. After HR team will listen to suggestion and then frame policy
with top management team.
■ After that Top management team will make understand this policy to middle management team. Now middle
management team will implement those policies and start work on that policies through front line manager.
That is how whole strategy will be implemented in BECH.
■ If there is inflation in nation, then BECH should decrease its services prices because in the conditions of
inflation, poverty increases. This will lead to increase in Illnesses. So here company will reduce the prices with
the consultation of economist, finance professors and management team.

Cont…
■ CRITERIA FOR MEASURING CHANGES - There has been a lot of changes in Health and
Social Care. Here, some points are mentioned below for the measurement of that changes -
■ Customer Satisfaction – We measure the implemented strategy through customer satisfaction. Here
customers means patients. Patients will get satisfied only when the care and treatment provided by
doctors and nurses are good. Also, family of patients get good behavioural and supportive
environment in the hospital. If strategies go wrong, environment get disrupt, this will lead to conflict
between employee-employer.
■ Customer Services – Strategies can be measured by the customer services provided by staffs and
doctors of hospitals. If they are happy and accept the new changes and doing work easily in
modified environment, this will motivate them to work better. Better work give better result.
■ Health Care – It can be measured by the outcomes. If outcomes are good it means staffs, doctors and
nurses are happy and satisfied with the hospital strategies.

Measure the impact of recent changes on health and social care services
■ Meeting with the national objectives – Due to provide the best customer services and qualified and
experienced staffs, patients are recovering fast and become healthy. This leads to reduce the death
rates and improves the customers qualities. Like this BECH are meeting with the national objectives
by providing better services.
■ Benefits for BECH – Due to changes which is accepted by BECH and then according to that changes,
hospital did modify in their policy and strategies which improves the quality of services provided by
hospital. Also, customers and their families are also happy with the hospital staffs, environment and
hospital policy. These all lead to enhance the brand image of hospital which is beneficial.
■ Improved recruitment and Skilled staffs – After changes, Human Resource department hires better
doctors who are specialized and have full knowledge. Like this Recruitment process get better. Better
doctors give better services to the patients and training to the interns. This lead to increase better and
skilled doctors in hospital and improve the goodwill of hospital.

Cont…
■ Increased Understanding – After changes, There is strong understanding between staffs
and doctors of BECH. Because, those changes happened is in the favour of them, which
make them happy and satisfied. Satisfied employees create better working environment
and also lead to coordinate between their works. This leads to better performance and
results.
■ Benefits for Customers – better working environment and skilled-experienced-satisfied
staffs and doctors provide better quality services which make the patients recover fast.
Also, there life quality will improve. This all leads to beneficial for customers and their
family.

Evaluate the overall impact of recent changes in health and social care
■ IMPACT ON ORGANIZATION AND STAFFS - Due to change in health and social
care services, BECH is becoming more conscious about the patients. They provide them
best services at low cost and on time. This will lead the organization to become more
organized and having more organized staffs who now focus on their patients' life rather
than their own earnings. Also, workload on front line members reduces as they know
that what time they need to work and how to do work. This all lead to work proper. If
work are organized, managed and proper, they don't need to waste their time on pre
plan. Thus, the time (which they save) can help them to do focus on patients. This will
lead them to identify the illness early and treat better and fast with better service quality.
Thus managed work on time will lead to better and fast service delivery.

Cont…
■ IMPACT ON GOVERNMENT – Due to changes, government now can focus on
another important aspect of the nations which requires the attention of government.
Because, these changes improves the quality of life, reduction in death rates, improves
the health services, better results from health and care industry.
■ IMPACT ON INDUSTRY – Due to changes, there has been a lot of changes in this
industry which improves the image of industry and leave positive impact on every
stakeholders who directly or indirectly related to it and get effected. Also, this leads to
gain global recognition in whole world.

Propose appropriate service responses to recent
changes in health and social care services
■ Following services responses can be proposed to improve the services -
■ Digital Technology
■ Change Management Strategies
■ Benchmark Strategy
■ Quality Control System and Quality Control Team
■ Research And Surveys

Cont…
■ They can decide their own Benchmark Strategy to improve the service quality and
reduce the overall cost and earn more profits. If till the target time, Hospital fail to
achieve decided benchmark, then identify the reason and take steps to remove it. But if
hospital achieve its target then set the new benchmark and try to achieve that. But make
sure, cost should not be increased.
■ They can establish Quality Control System and hire Quality Control Team so that
quality can be improved and company can sustain in long term period.
■ They can conduct Research And Surveys on market, BECH, industry, services and
another hospital to get to know more about everything and customers' reviews on the
BECH too. Then, Researcher will analysis the data and give results to the BECH.
According to results, Hospital can take measurable steps for improvements.

Cont…
■ They can use Employee Participation Method, in which doctors, interns, staffs and
management team can come together and discuss the issues relating to the BECH.
Management team can take suggestions from employees. If they like it, they should give
them recognition and implement that suggestions. This will improve the productivity of
employees and they provide better services.
■ They can Update their Policies And Procedures with passing time to be innovated and
advanced. So that they can co-ordinate with external environment, compete with their
competitors and improve their service quality.

CONCLUSION
■ From the above study, it has been summarized that Devising Strategy for the betterment
of organization is important.
■ Also, it helps the organization to improve their service quality and enhance their
sustainability.
■ Changes are the important aspect of the organization.
■ Thus, organization should focus on the changes and accordingly, make changes in their
organization.

REFERENCES
■ Ansoff, H.I., and et.al., 2019. Implanting strategic management. Springer.
■ Green, D., 2016. How change happens. Oxford: Oxford University Press.
■ Mimura, N., and et.al., 2015. Adaptation planning and implementation. In Climate
Change 2014 Impacts, Adaptation and Vulnerability: Part A: Global and Sectoral
Aspects. Cambridge University Press.