BSBINN601 Lead and manage organisational change Assessment 2022

ASSESSMENT SUMMARY / COVER SHEET
This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists are to be attached to this cover sheet before placing
on the students file.
Student results are not to be entered onto the Student Management Database unless all relevant paperwork is
completed and attached to this form.
Student Name:
Student ID No: Completion Date:
Unit Code: BSBINN601
Unit Title: Lead and manage organisational change
Please attach the following documentation to this form
Result
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Reassessment
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Assessment Task 1 r Written Questions and
Answers S | NS | NA S | NS | NA
Assessment Task 2
r Project report: Identify
change and develop
change management
strategy
S | NS | NA S | NS | NA
Assessment Task 3
r Role play: Prepare and
implement change
management plan
S | NS | NA S | NS | NA
Final Assessment Result for this unit C / NYC
Assessor Comments and Feedback to student:
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Student Declaration: I declare that this assessment is my own
work based on personal study and research and not plagiarised or
copied from another student’s work or source.
I am also aware of my appeal rights.
Name: ____________________________
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have conducted a fair,
valid, reliable and flexible assessment with this student. I have
provided appropriate feedback and advised the student of their result.
Name: ____________________________
Signature: ____________________________
Date: ____/_____/_____
Entered onto Student Management Database  ________________
Date Initials
Administrative use only
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Assessment task 1 BSBINN601 Lead and manage organisational
change
Written questions and answers
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
The candidate will demonstrate the ability to determine strategic change requirements and
opportunities; and to develop, implement and evaluate change management strategies.
Assessment description
In this assessment task, you are required to provide answers to the questions asked. You may use
additional documents as required.
Procedure
1. Read and understand the questions clearly.
2. Provide answers to the questions asked.
3. Give examples from your own experience as far as possible.
4. Submit all documents required in the specifications below to your assessor. Ensure you
keep a copy of all work submitted for your records.
Specifications
You must:
● meet with your assessor to clarify any confusion
● provide answers to all the questions
● submit your notes and any additional documents.
● If you utilise material from published authors make certain that you cite and reference
appropriately. If you do not know how to reference discuss this with your assessor.
Plagiarism is unacceptable.
Your assessor will be looking for your ability to:
● analyse and interpret information about the organisation’s internal and external
environment and consult with stakeholders to identify requirements and opportunities for
changes that support organisational objectives
● prioritise opportunities for changes with input from managers
● develop a change management project plan for the priority changes incorporating resource
requirements, risk management and timelines
● develop strategies to communicate or educate the changes and embed them
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Assessment task 1 BSBINN601 Lead and manage organisational
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● obtain approvals and agree reporting protocols with relevant managers and implement the
plan including addressing barriers to change
● review and evaluate the change management project plan and modify as needed to achieve
objectives.
Adjustment for distance-based learners
● No variation of the task is required.
● Documentation can be submitted electronically or posted in the mail.
Answer the following questions:
You are required to answer the questions given below. You may either use the space being
provided for your answers or attach separate answer sheets as required.
1. Describe a process / steps that you should follow when dealing with change
management
The following are the main processes which would be followed by the management
of the company to bring about change management :
1. Unfreezing:
The management of the company should at first create the need in the company to
embrace the change. The management of the companies should create urgencies
among the employees to embrace the changes. For example, the management should
hold meetings with the departmental heads to inform them about the necessity to
embrace the change. The departmental heads in turn hold meetings with their
respective departmental employees to inform them. The employees are informed
about the changes which the company are embracing and the reasons behind the
changes. The department heads also inform the employees about the expected
outcome of the changes. The stage also results in insecurities and fear among the
employees since they are not certain about the actual outcomes of the changes.
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Assessment task 1 BSBINN601 Lead and manage organisational
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These feelings of insecurity and fear among employees may resulting in certain
employees resisting the changes which result in conflicts between the management
and the concerned employees. The management and the departmental heads in order
to lessen employee fears and insecurity should provide employees with mentoring.
The management may also arrange counselling for employees to elevate the fear.
2. Change:
The management implements the change. The management acquire resources at this
stage and provide training to employees. For example, if the change results in
technological advancements, the modern software is installed. The companies at this
stage embrace the changes and operating in new ways.
3. Freeze:
The companies at this stage established the changed ways as normal modes of the
operations. The employees slowly start operating in the changed ways on regular
basis. The departmental heads further provide mentoring and coaching to employees
to encourage them to adopt the changed ways more proactively.
2. Describe the three phases in an Organisational Change Management Life
Cycle
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Assessment task 1 BSBINN601 Lead and manage organisational
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The following are the three phases of change management life cycle of companies:
Step 1-Identifying the change:
The management of the companies at this stage identify the changes which have to
be embraced. It can be pointed out that the changes which business organizations
are necessitated to embrace are the outcomes of the macroeconomic changes. For
example, introduction of new goods by competitors, necessitate the companies to
introduce more innovative products. Similarly, advent of new technology may
necessitate the companies to upgrade their technology in use which often results in
requiring them to change their entire mode of operations. Similarly, passing of new
laws by either the home country government or host country governments may
require the companies to change their prevailing modes of operations. It can also be
pointed out that changes in the tastes of customers may also require the companies
to embrace changes. The management bodies of the companies have to identify
these external market factors which are resulting in the changes and the changes
which the concerned companies have to embrace in order to adapt to these external
market changes.
Step 2- Engagement of the people:
The management of the companies in order to ensure successful implementation of
the changes have to gain participation of the people or the internal stakeholders. The
management of the companies concerned should gain participation of the employees
right from the very change inception stage. This would encourage the employees to
participate more proactively in the change management process. The management
in order to engage the employees roll out employee engagement policies. For
example, the management should obtain feedback from the employees regarding the
change management process. Similarly, the employees with experiences, skills and
knowledge should be asked to mentor employees having less knowledge and skills.
These steps would make the more experienced employees valued and they would
motivate the junior employees to participate in the change management process.
The management on the different aspects of the change management process should
gain feedback and ideas of the employees and incorporate the same in the final
change management strategies. These factors would enable the management of the
companies to engage the employees in the change management.
Step 3-Implementation of the change:
The management of the companies should implement the changes at this stage. The
management of the companies should implement the changes and encourage the
employees to work following the changed methods. The senior level employees
should provide mentoring and coaching to the junior level employees to enable
them to adapt to the changes more proactively.
3. How could you ensure senior management reinforces your change
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Assessment task 1 BSBINN601 Lead and manage organisational
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management program?
It could be ensured that the senior management reinforces the change management
programs proposed by particular employees by communicating to the management
change idea in appropriate time. The management would also a result get sufficient
time to investigate the outcomes of the proposed change on the company. The
employees concerned should also hold meetings with senior management to point
out that perceived positive outcomes. They would also be able to face and answer
doubts of the management regarding the outcome of the proposed changes on the
company, if any. This two way communication between the management and the
concerned employees to enable the latter’s proposed changes are implemented.
4. Describe briefly how you could use David Kolbs Learning Styles when
encouraging change
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Assessment task 1 BSBINN601 Lead and manage organisational
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The management of the companies can put David Kolbs Learning styles to
encouraging change. Kolb mentions three types of employees namely, the
converger, the diverger and the assimilator. The employees belonging to the
converger category are skilled in experimenting and generating innovative ideas.
The diverger group of employees are skilled in using their experience to take
decisions. The assimilators are skilled in assimilating ideas from these two groups
of employees. The management of the companies in order to bring about changes
should encourage the converger type employees propose innovative steps which can
be adopted to implement the change. Similarly, the diverger category employees
would be encouraged to reflect on their experience to suggest new ideas. The
assimilator type employees should be encouraged to assimilate the ideas and
innovations proposed by the first two groups of employees from implementation.
The management can encourage brain storming sessions among these two groups of
employees. This would lead to generation more disruptive innovation ideas.
5. What are the 5 stages of change as implied by the Kubler-Ross Model
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Assessment task 1 BSBINN601 Lead and manage organisational
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The 5 stages as implied by Kubler-Ross Model, indicates that there are 5 stages
of grief:
1. Denial: Denial is the stage in which, one simply refuses to accept the sudden
change that has taken place.
2. Anger: It is the stage in which people normally get angry with the sudden
change and tend to overlook it completely.
3. Bargaining: It is the third stage, in which one has to be able to do whatever
he or she can, just to be able to make sure that the pain is alleviated.
4. Depression is the fourth stage in which, one starts to look at the reality of the
change, and gets upset with it.
5. Finally comes the acceptance stage, in which, people tend to simply make
sure that the change in their daily lives is accepted and obeyed.
6. Why might people resist change? Give reasons.
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Assessment task 1 BSBINN601 Lead and manage organisational
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People may resist change because of complacency, fear of the possible
outcomes of the change, hesitance of changing, and even doubting the success
or validity of the change.
7. Describe why a person’s family upbringing may affect how they respond to
change.
A family’s upbringing gives way to a person’s innate characteristics, which further
shape the personality of the person. Hence, this personality has a set of behavioral
characteristics that would influence how a person behaves or reacts to a particular
situation of change.
8. Describe at least 3 (three) different reasons why people may react
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Assessment task 1 BSBINN601 Lead and manage organisational
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differently to change
Following are the three reasons why people may react differently to change:
1. Organizational politics.
2. Fear of Failure.
3. Peer pressure/a culture of mistrust.
9. Describe any three (3) different ways people may react to change
The three ways in which people may react to change are as follows:
1. Denial: People may simply refuse to be abiding by the new change and simply
continue with their traditional ways of doing work.
2. Acceptance: People may willingly adhere to the new change, understanding the
benefits of the new change that has been implemented.
3. Anger: People may even opt to protest the change vehemently, and continue to do
so until they get what they want.
10. Describe in detail how you can lead employees through organisational
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Assessment task 1 BSBINN601 Lead and manage organisational
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change.
The first step to leading the employees through the organizational change
involves making people believe that there is an urgency. The next thing to do
would be to make sure that a powerful change management team is formed. The
third step is to create a vision for change, and then to communicate the vision.
Removing obstacles is the next step, alongside creating short term wins.
Building on the change and then cultivating the change in the culture, are the
last steps.
11. What impact does organisational behaviour have on change strategies?
Organizational behavior may affect change in two ways. A maverick behavior may
resist change strategies from being implemented, while a positive organizational
behavior makes sure that the implementation of the change strategy is facilitated.
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Assessment task 1 BSBINN601 Lead and manage organisational
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12. Describe 4 different ways the external environment can affect change
strategies?
The four ways in which the external environment can affect change strategies are as
follows:
1. The economic environment can put financial stress on the change strategies.
2. The competitive environment may require revision of the change strategies.
3. The technological environment can prompt technological considerations in the
change management strategy.
4. The political environment may require legal revisions of the change strategy.
13. Describe what you should include in each of the following change
management plan components.
Change management plan at …..(name of the company) using Kotters's change model
and implementation
Activity
Nos Implementation activities particulars Months
Step 1 4
1.1
Apex managers of ......(name of the company) holds meeting with
middle level managers on the change to be implemented informing
them about the urgency to be created among the lower level
employees
2
1.2
Finance department places the budget for approval of the apex
management to create 1
1.3
Apex management approves change management implementation
budget 1
Step 2 7
2.1 Management sets up change management teams 2
2.2 Apex management holds meeting with the shareholders 1
2.3
Apex management holds meeting with bank officials to apply for
loan to support technological advancements 2
2.4 Bank approves loan amount 2
Step 3 2
3.1 Management of ......(name of the company) sets up vision 2
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Assessment task 1 BSBINN601 Lead and manage organisational
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Step 4 1
4.1
Departmental heads hold meetings with their individual reporting
employees to communicate the vision 1
Step 5 4
5.1 Training of managers, assisstant managers 2
5.2 Training of sub-ordinate employees 2
Step 6 2
6.1 Creation of short term goals 2
Step 7 2
7.1 Achieving continuous goals 2
Step 8 30
8.1
Changed norms become parts of ......(name of the company)'s
operations 12
8.2 Monitoring of the implementation outcomes 12
8.3 Further actions 6
14. List 5 other components of a change management plan that are not covered
in the previous question.
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Assessment task 1 BSBINN601 Lead and manage organisational
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The following are the 5 components which were not included in the change
management above:
1. External market analysis
2. Holding meeting with the stakeholders like investors to gain information about
their requirements.
3. Gaining and recording their feedback.
4. Interviewing or surveying the customers to gain information about changing
market trends.
5. The departmental heads present the information gained from steps 1 to 4 before
the management.
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Facilitator Guide BSBINN601_Marking
Guide_Task 1
Marking Guide
Assessment Task 1: Written questions and answers
Candidate’s name Phone no.
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
Outcomes
Did the candidate:
Satisfactory
Yes No
Answer all the questions?
Provide examples as and when necessary?
Submit all the documents as required?
Complete assessment within agreed deadline?
Performance indicators
Did the candidate answer following questions?
Satisfactory
Yes No
1.Describe a process / steps that you should follow when dealing
with change management
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Facilitator Guide BSBINN601_Marking
Guide_Task 1
Did the candidate answer following questions?
Satisfactory
Yes No
2.Describe the three phases in an Organisational Change
Management Life Cycle
3.How could you ensure senior management reinforces your
change management program?
4.Describe briefly how you could use David Kolbs Learning
Styles when encouraging change
5.What are the 5 stages of change as implied by the Kubler-Ross
Model
6.Why might people resist change? Give reasons.
7.Describe why a person’s family upbringing may affect how
they respond to change.
8.Describe at least 3 (three) different reasons why people may
react differently to change
9.Describe 5 different ways people may react to change
10.Describe in detail how you can lead employees through
organisational change.
11.What impact does organisational behaviour have on change
strategies?
12.Describe 4 different ways the external environment can affect
change strategies?
13.Describe what you should include in each of the following
change management plan components.
14.List 5 other components of a change management plan that
are not covered in the previous question.
Comments/feedback to candidate
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Facilitator Guide BSBINN601_Marking
Guide_Task 1
Outcome: Successful Unsuccessful
Assessor name:
Assessor signature:
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Assessment Task 2 BSBINN601 Lead and manage organisational
change
Project report: Identify change and develop
change management strategy
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
The candidate will demonstrate the ability to determine strategic change requirements and
opportunities; and to develop, implement and evaluate change management strategies.
Assessment description
This assessment consists of preparing a project report based on the given scenario. In response to
the given scenario and instructions, candidate is required to identify changes and develop change
management strategy in a report format. You may consult with your trainer/assessor if any
additional support and guidance is required.
Procedure
1. Read and understand the given scenario. You may seek help from your trainer/assessor if
required.
2. Conduct a research to identify changes required in the given organisation.
3. Develop a change management strategy in a report form.
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Assessment Task 2 BSBINN601 Lead and manage organisational
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4. There is no particular format for your report. However, you are required to cover all the
given points in your report.
5. Submit all documents required in the specifications below to your assessor. Ensure you
keep a copy of all work submitted for your records.
Specifications
You must:
● meet with your assessor to clarify any confusion
● submit the project report that you have developed
● prepare report as instructed
● submit your notes and any additional documents.
If you utilise material from published authors make certain that you cite and reference
appropriately. If you do not know how to reference discuss this with your assessor. Plagiarism is
unacceptable.
Your assessor will be looking for your ability to:
● analyse and interpret information about the organisation’s internal and external
environment and consult with stakeholders to identify requirements and opportunities for
changes that support organisational objectives
● prioritise opportunities for changes with input from managers
● develop a change management project plan for the priority changes incorporating resource
requirements, risk management and timelines
● develop strategies to communicate or educate the changes and embed them
● obtain approvals and agree reporting protocols with relevant managers and implement the
plan including addressing barriers to change
● review and evaluate the change management project plan and modify as needed to achieve
objectives.
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Assessment Task 2 BSBINN601 Lead and manage organisational
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Adjustment for distance-based learners
● No variation of the task is required.
● Documentation can be submitted electronically or posted in the mail.
Scenario: BD Corp
You are a senior manager within BD Corp., a private training organisation
delivering customized training to corporate clients throughout Australia. Since
starting 5 years ago, BD Corp. has focused on three main streams of courses,
including:
 Customer services
 Time management
 Leadership development
BD Corp. has now recognised that one of the most important assets is its trainers.
BD Corp. employs 18 trainers – 4 training customer services, 6 training time
management, and the remainder training leadership development. Of the 18
trainers, 4 have been employed since the company started, but the remaining 14
trainers are not stable. The average employment length of these trainers is 3 - 7
months. The management is not sure why this is the case, as the trainers are paid
well above industry standard wages, and offered flexibility within the workplace.
All recruitment is undertaken by the CEO, who has many years’ experience
delivering training in the corporate sector. The CEO is highly recommended by his
clients, and has a comprehensive network within Australia's top 100 Blue Chip
companies.
Currently BD Corp does not have any "formal" recruitment policies, but in general
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Assessment Task 2 BSBINN601 Lead and manage organisational
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follows the following steps
• positions are advertised on seek.com.au
• the CEO's wife (who does not officially work in the company) looks over
each one, then short lists them for the CEO to interview
• the company administration team then contacts each shortlisted applicant
and invites them to attend a group interview, where they are required to sell
themselves to the CEO
• if the applicants are successful at this stage, they are invited to a one-on-one
interview with the CEO, who discusses the position requirements and
company expectations
• successful applicants are then offered a position with salary negotiated
directly with the CEO.
In relation to staff management, the CEO undertakes the following:
• Team meetings are run with all staff every 3 months. The meetings discuss
company performance, new clients, new system / processes and issues that
have arisen over the past 3 months
• Annual performance reviews are undertaken, but are not recorded.
Sometimes the reviews are undertaken around 9 months, sometimes around
15 months (where there are no issues).
• The CEO has an open-door policy, however is often out of the office
networking and creating sales for the company.
The CEO has developed a 2-year strategic plan (provided)
Task:
Your task is to develop a comprehensive change management plan for the organisation.
This plan will:
 Confirm the business or organisations vision and mission;
 Include relevant organisational values
 Identify and consider strengths and weaknesses of existing and potential competitors and
allies
 Analyse organisation's strengths, weaknesses, opportunities and threats through a detailed
SWOT analysis
 Document relevant research and background for inclusion in the strategic plan
 Formulate strategic objectives and strategies needed for the future
 Detail each strategy with an assigned priority, a timeframe, responsible parties and
measurable performance indicators
 Provide for due diligence
Your aim is to identify any change requirements / opportunities that can be established within
BD Corp.
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Assessment Task 2 BSBINN601 Lead and manage organisational
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You will also need to
 Ask further questions as needed directly to your CEO (role-played by your assessor).
Remember, your CEO is a busy person, so you must be prepared during all
communications.
 Monitor the trends within the external business environment (other corporate training
organisations)
 Consider performance gaps / business opportunities or threats / or management
opportunities
 Review and prioritise all change requirements

Once you have identified an appropriate change requirement / opportunity, you are to develop a
change management strategy. This strategy must include:
 A situational awareness that
 Discusses your change characteristics
 Identifies and describe your organisational attributes
 Identifies your impacted
 A supporting structure
 Team structure
 Sponsor coalition
 A strategy analysis including
 Risk assessment
 Anticipated resistance
 Special tactics
 A cost benefit analysis for high priority change opportunities
 A change management project plan
 Relevant communication / education plans
2 – year strategic plan
Goal
We will develop a high-performance culture in an environment which
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Assessment Task 2 BSBINN601 Lead and manage organisational
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encourages collaboration and focuses on exceeding customer expectations
Objectives Strategies
Attract, develop
and retain a
workforce with
the capacity to
achieve our
strategic goals.
• Create and implement recruitment, development and
retention strategies to meet the priorities identified through
the annual workforce planning process.
• Provide lifelong learning and professional development
opportunities for academic and professional staff, irrespective
of location.
• Grow leadership capacity by providing access to and
encouraging participation in targeted programs.
• Develop a staff profile that reflects the diversity of the
company's corporate clients
Recognise and
reward
excellence in
teaching,
research and
service.
• Expand BD Corp's rewards program to further recognise
excellence in training, engagement and service.
• Develop and implement a recognition process for excellence
in training and customer service.
• Showcase excellence within BD Corp. and promote the
achievements of staff, students and corporate clients to the
broader community.
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Assessment Task 2 BSBINN601 Lead and manage organisational
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Improve our
performance as
a learning
organisation,
committed to
quality
assurance.
• Refine and embed the annual operational unit planning
process as the means of aligning strategic planning and
budget.
• Align staff performance planning, management, development
and review with strategic and operational goals.
• Successfully manage significant change, through appropriate
strategies and communication.
• Ensure major strategic projects achieve stated outcomes, are
implemented to agreed timelines and undergo post
implementation review.
• Share learning across the company, promoting excellence in
• practice.
Optimise a
positive student
experience
• Ensure equitable access for customers to meaningful support
services, IT and infrastructure regardless of location and
mode of delivery.
• Provide appropriate mechanisms for customer feedback and
input on matters affecting them.
• Foster a responsive and personalised service culture across
the company.
Increase student
load while
maintaining
course quality,
student
engagement and
sustainability
• Actively pursue sustainable growth.
• Embed a commitment to the triple-bottom line to enhance the
• economic, social and environmental sustainability of BD
Corp.
• Deliver high quality and relevant courses in demand by
corporate clients.
• Minimise the duplication of unit offerings across the BD
Corp.
• Develop a coordinated and cohesive organisational approach
to addressing customer retention.
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Assessment Task 2 BSBINN601 Lead and manage organisational
change
Assessment task 2 – Student self-assessment checklist
This checklist is similar to the one being used by your assessor during this assessment. This
checklist should be reviewed by you to evaluate your readiness for assessment, and to
confirm your understanding of the criteria by which this assessment task will be judged.
Once you feel you have the required skills and knowledge to demonstrate each of the
following assessment criteria, you are ready to be assessed. Please speak with your assessor
if you feel you are not ready to be assessed before the assessment has commenced.
You may refer to this checklist at any stage PRIOR to the commencement of your assessment.
You may not refer to this checklist whilst you are being assessed.
Student Assessment Criteria
I feel I can
demonstrate this
Yes No
Communication:
Are you able to:
 Communicate clearly with others
 Ask for help when needed
 Follow instructions
 Identify the task requirements including document purpose and
proposed audience
 Clarify task requirements with supervisor (assessor) as requiredr r
Safety:
Are you able to:
 Work safely at all times r r
 Ensure your actions do not put the safety of yourself or
others at riskr r
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Assessment Task 2 BSBINN601 Lead and manage organisational
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Student Assessment Criteria
I feel I can
demonstrate this
Yes No
Task requirements:
Are you able to:
 Identify strategic change needs r r
 Confirm business or organisations vision and mission; r r
 Include relevant organisational values r r
 Identify and consider strengths and weaknesses of existing
and potential competitors and alliesr r
 Analyse organisation's strengths, weaknesses, opportunities
and threats through a detailed SWOT analysisr r
 Document relevant research and background for inclusion in
the change management planr r
 Formulate strategic objectives and strategies needed for the
futurer r
Include situational awareness that discusses:
 Change characteristics
 Detail the scope of the change
 Identify how many people will be impacted
 Detail who is being impacted
 Identify if they are being impacted the same, or
experiencing the change differently
 Identify what is being changed (processes, systems, job
roles, etc.)
 Include a timeframe for the change
 Organisational characteristics
 Discuss perceived need for change
 Identify how past changes have been managed
 Identify shared vision of business
 Identify amount of change going on right now
 Impacted Group
 Outline impacted groups
 Show how they will be impactedr r
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Assessment Task 2 BSBINN601 Lead and manage organisational
change
Student Assessment Criteria
I feel I can
demonstrate this
Yes No
 Allow for customization of plans in change management
process
Include supporting structure that discusses:
 Team structure
 Identify who will be doing the change management work
 Outline relationship between project team and change
management team
 Identify over risk factors
 Document specific risk factors
 Sponsor Coalition
 Describe leaders / managers who need to be on board for
successful change
 Identify leaders of the groups who will be impacted by
the change
 Detail support structure
 Detail communication protocolsr r
Include strategic analysis that discusses:
 Risk Assessment
 Identify overall risk
 Document specific risk factors
 Detail contingency options
 Mitigation strategies
 Anticipated Resistance
 Identify regions or divisions impacted differently than
others
 Identify multiple solutions to same problemr r
 Include a communication plan if relevant r r
 Include a sponsorship roadmap if relevant r r
 Include coaching plan r r
 Include training plan r r
 Include resistance management plan r r
 Include reinforcement planning if relevant r r
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Assessment Task 2 BSBINN601 Lead and manage organisational
change
Student Assessment Criteria
I feel I can
demonstrate this
Yes No
 Include cost benefit analysis taking into consideration
 Objectives
 Facility / infrastructure required
 Staffing required
 Budgeting issues
 Training requirements
 Budgets / costsr r
 Complete task on time r r
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Your answers for task 2
BSBINN601 Lead and manage organisational change
Answers for task 2:
Change management plan
of BD Corp
Confirm the business or
organisations vision and
mission
The management of
BD Corp should hold
meeting with the staff
and confirm the
vision and mission
after taking
appointments from
the CEO.
Review the
prevailing
organisational
practices and their
allignment with
mission and vision
Include relevant
organisational values
Departmental heads
discuss the relevant
organisational values
to find out gaps
Discuss steps which
can be taken to deal
with the gaps (lack in
the organisational
values responsible for
turn employee
turnover (trainers)
Identify and consider
strengths and weaknesses
of existing and potential
competitors and allies
Marketing department
conducts market
analysis to Monitor
the trends within the
external business
environment and
recognise the
strenghths and
weaknesses of
competitors (existing
and potential
competitors)
Presents report
before the
management
Analyse organisation's
strengths, weaknesses,
opportunities and threats
through a detailed SWOT
analysis
Conducting internal
SWOT analysis
Presents report
before the
management
Document relevant
research and background
for inclusion in the
strategic plan
CEO holds meeting to
discuss on findings
from SWOT and
market analysis
Consider performance
gaps of the company
and its competitors
Formulate strategic
objectives and strategies
needed for the future
Management consider
the reports from
previous steps to
formulate the
objectives of the
change and strategies
which have to be
taken
Management set
KPIs (profot
generation and low
employee turnover)
The department
communicate the
strategies to their
subordinate
employees
Employees provide
feedback regrading
the strategies
Detail each strategy with
an assigned priority, a
timeframe, responsible
parties and measurable
performance indicators
Departmentals
communicate the
feedbacks to the
management
Management decides
final strategies
(increasing salary of
trainers, providing
them with trainings),
allocates
responsibilties and
measurable KPI
Monitor
Taking further
actions
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Your answers for task 2
BSBINN601 Lead and manage organisational change
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Facilitator Guide BSBINN601_Marking
Guide_Task 2
Marking Guide
Assessment Task 2: Project report: Identify change and
develop change management strategy
Candidate’s name Phone no.
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
Outcomes
Did the candidate:
Satisfactory
Yes No
Answer all the questions?
Provide examples as and when necessary?
Submit all the documents as required?
Complete assessment within agreed deadline?
Assessor notes:
 You are to role play the CEO for this task. In performing this role, please reflect the
following traits:
 You are a very busy person, and have a lot of responsibilities
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Facilitator Guide BSBINN601_Marking
Guide_Task 2
 This is your business, and your baby. Whilst you want to grow and improve, you are
protective of current business practices. However, you are finding it hard to let go.
 Information you may need to explain to the student (if asked or eluded to) includes:
 How corporate training works.
 Total staff includes CEO, 3 administration personnel (for accounts and office
support), and 18 trainers.
 As the company provides all training on the job, the business runs from a residential
house. The house is used purely for business, with trainers working out of bedrooms,
and the CEO having the master bedroom as his office.
 When the CEO is out of town, his partner will often pop in to check up on what is
happening. This is the only time the partner is seen on premises.
 Where further information is required, you are to supply it as needed
 Students will need to research other corporate training companies to see what is
happening with the industry. This includes identifying any current trends or industry
direction
 To maintain the validity of the assessment, it is important that you only answer
questions asked, and not lead the student in any way. This is to ensure the student can
prepare themselves, and identify the information required to enable them to review the
change management plan in its entirety.
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Facilitator Guide BSBINN601_Marking
Guide_Task 2
Assessment task 2 – Assessor checklist
This checklist is to be used when assessing the students in this task. This checklist is to be
completed for each student. Please refer to separate mapping document for specific details
relating to alignment of this task to the unit requirements.
In undertaking this assessment, did the student Satisfactory
Identify strategic change needs r Yes r No
Confirm business or organisations vision and mission; r Yes r No
Include relevant organisational values r Yes r No
Identify and consider strengths and weaknesses of
existing and potential competitors and alliesr Yes r No
Analyse organisation's strengths, weaknesses,
opportunities and threats through a detailed SWOT
analysisr Yes r No
Document relevant research and background for inclusion
in the strategic planr Yes r No
Formulate strategic objectives and strategies needed for
the futurer Yes r No
Review existing policies r Yes r No
Background information r Yes r No
Change Management Plan – Include Situational Awareness that discusses:
 Team structure (Please Tick)
 Identify who will be doing the change management
work
 Outline relationship between project team and change
management team
 Identify over risk factors
 Document specific risk factorsr Yes r No
 Sponsor Coalition (Please Tick)
 Describe leaders / managers who need to be on board
for successful changer Yes r No
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Facilitator Guide BSBINN601_Marking
Guide_Task 2
In undertaking this assessment, did the student Satisfactory
 Identify leaders of the groups who will be impacted by
the change
 Detail support structure
 Detail communication protocols
Change Management Plan – Include Strategy Analysis that discusses:
 Risk Assessment (Please Tick)
 Identify overall risk
 Document specific risk factors
 Detail contingency options
 Mitigation strategiesr Yes r No
 Anticipated Resistance (Please Tick)
 Identify regions or divisions impacted differently than
others
 Identify multiple solutions to same problemr Yes r No
Include a communication plan if relevant r Yes r No
Include a sponsorship roadmap if relevant r Yes r No
Include coaching plan r Yes r No
Include training plan r Yes r No
Include resistance management plan r Yes r No
Include reinforcement planning if relevant r Yes r No
Include cost benefit analysis taking into consideration
 Objectives r Yes r No
 Facility / infrastructure required r Yes r No
 Staffing required r Yes r No
 Budgeting issues r Yes r No
 Training requirements r Yes r No
 Budgets / costs r Yes r No
Change Management Strategy attached r Yes r No
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Facilitator Guide BSBINN601_Marking
Guide_Task 2
Comments/feedback to candidate
Outcome: Successful Unsuccessful
Assessor name:
Assessor signature:
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Assessment Task 3 BSBINN601 Lead and manage organisational
change
Role play: Prepare and implement change
management plan
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
The candidate will demonstrate the ability to determine strategic change requirements and
opportunities; and to develop, implement and evaluate change management strategies.
Assessment description
This assessment task is continuation from assessment task 2. It consists of preparing and
implementing change management plan developed in task 2. Assessment Task 3 consists of two
parts.
Procedure
Following Assessment Task 2, you are required to prepare for and implement your change
management plan in part.
Your implementation will encompass running a meeting for your team in which you:
 Explain and discuss the change management plan in detail
 Allocate responsibilities for at least 2 different strategies outlined within the plan
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Assessment Task 3 BSBINN601 Lead and manage organisational
change
 Instruct / mentor each person to whom you have allocated a responsibility to, to ensure
they understand and are empowered to perform their allocated task
 Allocate / assign resources to the team
 Discuss and agree on reporting protocols to be followed throughout the change
management process
It is important that you are prepared for this session, ensuring you:
 prepare for the session to ensure everything is covered
 develop and provide relevant documentation / supporting materials to your team
Your assessor will observe you running the meeting.
Specifications
You must:
● meet with your assessor to clarify any confusion
● participate in the role play as instructed
● prepare documents as instructed
● submit your notes and any additional documents.
If you utilise material from published authors make certain that you cite and reference
appropriately. If you do not know how to reference discuss this with your assessor. Plagiarism is
unacceptable.
Your assessor will be looking for your ability to:
● analyse and interpret information about the organisation’s internal and external
environment and consult with stakeholders to identify requirements and opportunities for
changes that support organisational objectives
● prioritise opportunities for changes with input from managers
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Assessment Task 3 BSBINN601 Lead and manage organisational
change
● develop a change management project plan for the priority changes incorporating resource
requirements, risk management and timelines
● develop strategies to communicate or educate the changes and embed them
● obtain approvals and agree reporting protocols with relevant managers and implement the
plan including addressing barriers to change
● review and evaluate the change management project plan and modify as needed to achieve
objectives.
Adjustment for distance-based learners
● No variation of the task is required.
● Documentation can be submitted electronically or posted in the mail.
Meeting context:
Each meeting will consist of yourself (running the meeting), and at least 2 other people, who will
role-play the employees. These employees will be role-played by persons who are not students
within your course (such as other trainers or assessors)
Things to consider whilst performing this task:
 Be organised - prepare and plan for the session thoroughly.
 Know your position
 Know your company
 Arrange access to all required documentation for this process
 Be prepared to ask questions
 Be prepared to be asked questions
Things to consider whilst role-playing an employee:
 Be prepared
 Act professionally throughout the process
 Be prepared to ask questions when you require more information
 Answer all questions to the best of your ability
 Make sure that by the end of the session, you are fully aware of the strategy you have
been allocated, along with the actions you would need to perform to achieve this.
Remember, you will be required to both run the meeting, and role-play an employee (during
another student’s assessment), so be sure to perform at your best at all times.
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Assessment Task 3 BSBINN601 Lead and manage organisational
change
Task:
You are to submit the following
 Your meeting plan,
 Copies of documentation provided to employees
Your assessor will observe you running the meeting
Assessment task 3 – Student self-assessment checklist
This checklist is similar to the one being used by your assessor during this assessment. This
checklist should be reviewed by you to evaluate your readiness for assessment, and to
confirm your understanding of the criteria by which this assessment task will be judged.
Once you feel you have the required skills and knowledge to demonstrate each of the
following assessment criteria, you are ready to be assessed. Please speak with your assessor
if you feel you are not ready to be assessed before the assessment has commenced.
You may refer to this checklist at any stage PRIOR to the commencement of your assessment.
You may not refer to this checklist whilst you are being assessed.
Student Assessment Criteria
I feel I can
demonstrate this
Yes No
Communication:
Are you able to:
 Communicate clearly with others
 Clarity the task requirements
 Ask for help when needed
 Follow instructions
 Give and receive feedback as appropriate
 Answer questions and clarify concerns that ariser r
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Assessment Task 3 BSBINN601 Lead and manage organisational
change
Student Assessment Criteria
I feel I can
demonstrate this
Yes No
 Explain rational on decisions effectively
Safety:
Are you able to:
 Work safely at all times r r
 Ensure your actions do not put the safety of yourself or
others at riskr r
Task requirements:
Are you able to:
 Develop a plan for session r r
 Develop / access handouts / information for dissemination r r
 Introduce self r r
 Cover company / background information r r
 Allocate responsibilities to personnel r r
 Explain responsibility requirements / expectations r r
 Discuss responsibilities and consider input from staff r r
 Outline KPI's r r
 Discuss budget r r
 Discuss required resources r r
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Assessment Task 3 BSBINN601 Lead and manage organisational
change
Student Assessment Criteria
I feel I can
demonstrate this
Yes No
 Provide and explain implementation plan r r
 Outline monitoring arrangements r r
 Confirm understanding through using open questioning
techniquesr r
 Provide guidance and support where needed r r
 Ask for and answer questions clearly and accurately r r
 Address barriers as they arise (reluctance from staff (or
CEO), staff skills or abilities, etc.)r r
 Consider input provided and respond appropriately r r
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Your answers for task 3 BSBINN601 Lead and manage organisational
change
Answers for task 3:
The change management plan starts with retaining employees. It has to be understood that in
order to retain customers, retaining employees is a primary objective that has to be fulfilled. It is
for this reason that employees will be set with monthly targets, fulfilling which, would earn them
an attractive amount of incentives. Furthermore, employees would be given a different kind of
performance objectives and plan that they would be having to meet, which would be aligned
with the goals of the organization. Another thing that has to be done is to make sure that
recruitment is done on a better reviewing basis, in which employees would have to sign a legal
bond that they would not be leaving the company for a period of 10 months from joining.
The two different strategies to allocate resources to, would be the strategy to implement
incentives, and the new recruitment strategy. For the incentives strategy, AUD 10,000 is to be
allocated, following the success of which, further investments have to be done. For recruitment
processes, the entire process would be outsourced to a trusted recruiting facility, for which, AUD
10,000 more would be allocated. The human resource executive would be responsible for
monitoring the employees who would be eligible for the incentives program every month, while
the senior human resource manager would be responsible for looking after the recruitment
processes that have been outsourced.
The HR executive can carry out the work assigned, by making sure that daily production reports
of the previous day of each employee are entered into the monitoring tracker, on the very first
hour of the day itself. This would hardly take 40 minutes in total, and each of them should be
reviewed for another 20 minutes. The senior HR manager on the other hand must be able to
understand the goals of the organization in relation to recruitment of new employees, so that he
can perfectly instruct the agency and communicate with them regarding what kind of a talent the
organization is looking for.
Each team, including finance, operations, management, service development, and human
resource, would be allocated AUD 1,000 each for the purpose of bringing the change about. The
human resource team would be further given a separate online portal to track daily performances
of the employees, which would be developed by a specialized team of IT experts.
Each team has a head, who is responsible for looking over and managing the operations of that
team. Supervisors are there for most of the teams, who are responsible for directing junior
employees with their work. These supervisors have to be able to document how much the team
has been able to adapt to the change, and how much they are benefiting from it, to the managers
of each team or department. These managers are further required to review them, send back for
revision, or pass them on to the human resource manager, who in turn simply forwards them to
the board of directors. The structure of each team throughout the change management, would be
junior employees reporting to team leaders, who would report to department managers, who
would report to the human resource manager and the senior management team, who would in
turn report to the board of directors.
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Your answers for task 3 BSBINN601 Lead and manage organisational
change
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Your answers for task 3 BSBINN601 Lead and manage organisational
change
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Facilitator Guide BSBINN601_Marking
Guide_Task 3
Marking Guide
Assessment Task 3: Role play: Prepare and implement
change management plan
Candidate’s name Phone no.
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
Outcomes
Did the candidate:
Satisfactory
Yes No
Answer all the questions?
Provide examples as and when necessary?
Submit all the documents as required?
Complete assessment within agreed deadline?
Assessor instructions
Each student has been given the following brief:
Following Assessment Task 2, you are required to prepare for and implement your change
management plan in part.
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Facilitator Guide BSBINN601_Marking
Guide_Task 3
Your implementation will encompass running a meeting for your team in which you:
 Explain and discuss the change management plan in detail
 Allocate responsibilities for at least 2 different strategies outlined within the plan
 Instruct / mentor each person to whom you have allocated a responsibility to, to ensure
they understand and are empowered to perform their allocated task
 Allocate / assign resources to the team
 Discuss and agree on reporting protocols to be followed throughout the change
management process
It is important that you are prepared for this session, ensuring you:
 prepare for the session to ensure everything is covered
 develop and provide relevant documentation / supporting materials to your team
Your assessor will observe you running the meeting.
Meeting context:
Each meeting will consist of yourself (running the meeting), and at least 2 other people, who will
role-play the employees. These employees will be role-played by persons who are not students
within your course (such as other trainers or assessors)
Things to consider whilst performing this task:
 Be organised - prepare and plan for the session thoroughly.
 Know your position
 Know your company
 Arrange access to all required documentation for this process
 Be prepared to ask questions
 Be prepared to be asked questions
Things to consider whilst role-playing an employee:
 Be prepared
 Act professionally throughout the process
 Be prepared to ask questions when you require more information
 Answer all questions to the best of your ability
 Make sure that by the end of the session, you are fully aware of the strategy you have
been allocated, along with the actions you would need to perform to achieve this.
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Facilitator Guide BSBINN601_Marking
Guide_Task 3
Remember, you will be required to both run the meeting, and role-play an employee (during
another student’s assessment), so be sure to perform at your best at all times.
Task:
You are to submit the following
 Your meeting plan,
 Copies of documentation provided to employees
Your assessor will observe you running the meeting
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Facilitator Guide BSBINN601_Marking
Guide_Task 3
Assessor notes:
 You are to role play the CEO for this task. In performing this role, please reflect the
following traits:
 You are a very busy person, and have a lot of responsibilities
 This is your business, and your baby. Whilst you want to grow and improve, you are
protective of current business practices. However, you are finding it hard to let go.
 To maintain the validity of the assessment, it is important that you only answer
questions asked, and not lead the student in any way. This is to ensure the student can
prepare themselves, and identify the information required to enable them to review the
change management plan in its entirety.
 Option 1 – You are to observe this student conduct the session with actual employees
within their workplace.
 Option 2 – You are to use other persons to role-play employees for this task. These
persons must be briefed on their expectations and what the task is about prior to starting
the assessment.
 Option 2 Details:
 In their preparation, students should develop a plan, handouts for new employees, and
overheads / learning aids as appropriate
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Candidate
(To be assessed running the change
management plan implementation meeting)
Person 1
(To role-play an employee)
Person 2
(To role-play an employee)

Facilitator Guide BSBINN601_Marking
Guide_Task 3
 Employees must be briefed by the assessor as to their role, which includes:
 Providing a copy of the brief as displayed in Assessment 1 (which outlines the
company details)
 Advising them of their positions held within the company, along with and specific
responsibilities
 Asking them to
 Be prepared
 Act professionally throughout the process
 Ask questions when more information is required
 Answer all questions to the best of their ability
 Make sure that by the end of the session, you are fully aware of the strategy
you have been allocated, along with the actions you would need to perform to
achieve this.
 You are to observe each role-play and assess each student individually using the
checklist provided
Assessment task 2 – Assessor checklist
This checklist is to be used when assessing the students in this task. This checklist is to be
completed for each student. Please refer to separate mapping document for specific details
relating to alignment of this task to the unit requirements.
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Facilitator Guide BSBINN601_Marking
Guide_Task 3
In undertaking this assessment, did the student Satisfactory
Prepare for the meeting ensuring they:
 Develop a plan for session r Yes r No
 Develop / access handouts / information for dissemination r Yes r No
Run the meeting including ensuring they
 Develop a plan for session r Yes r No
 Develop / access handouts / information for dissemination r Yes r No
 Introduce self r Yes r No
 Cover company / background information r Yes r No
 Allocate responsibilities to personnel r Yes r No
 Explain responsibility requirements / expectations r Yes r No
 Discuss responsibilities and consider input from staff r Yes r No
 Outline KPI's r Yes r No
 Discuss budget r Yes r No
 Discuss required resources r Yes r No
 Provide and explain implementation plan r Yes r No
 Outline monitoring arrangements r Yes r No
 Confirm understanding through using open questioning
techniquesr Yes r No
 Provide guidance and support where needed r Yes r No
 Ask for and answer questions clearly and accurately r Yes r No
 Address barriers as they arise (reluctance from staff (or
CEO), staff skills or abilities, etc.)r Yes r No
 Consider input provided and respond appropriately r Yes r No
 Meeting observed r Yes r No
Comments/feedback to candidate
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Facilitator Guide BSBINN601_Marking
Guide_Task 3
Outcome: Successful Unsuccessful
Assessor name:
Assessor signature:
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Unit Feedback BSBINN601 Lead and manage organisational
change
Please help us to improve our services to you. We would appreciate your honest feedback
on the training provided for this unit.
Thinking about your experience while participating in the training for this unit, please read
the following statements and tick one response only.
Trainer
name
Date
started
Site
Learner
name
Disagree Unsur
e
Agree Not
applicable
You were provided with clear information regarding accessing
classes.
   
The methods of presentation were engaging and effective.    
There is a good balance between theory and practice.    
Your trainer provided opportunities for you to ask questions
and participate during class.
   
You had access to individual assistance.    
Assessment tasks required you to demonstrate what you
learned.
   
I received useful feedback on my assessments.    
The unit resources were useful and easy to understand.    
The facilities and online resources if needed for this unit were
adequate.
   
The knowledge and skills you have learned will assist you in
your career.
   
You are satisfied with the quality of this training.    
If you ticked “Disagree” for any questions above, could you please provide an explanation?
What did you find most challenging about studying this unit? Please specify.
Do you have any suggestions on how we could improve this unit
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Choice Business College
RTO 41297 | CRICOS 03444C Page 52 of 52
Jan 2018 version: 2.0