Evaluation of Facilities Management in Gleneagles Hospitals Singapore

FACILITIES MANAGEMENT ESTATES

Table of contents
A. Executive summary.....................................................................................................................4
B: Report introduction.....................................................................................................................5
C: Evaluation of scope and trends of the facilities management function......................................5
I) Outline the IHL organizational objectives and core business as well as its facilities portfolio...5
II) Conduct an on-site assessment of facilities portfolio.................................................................6
III) Outline the impact of social and economic changes on the facilities management operations.8
IV) Outline how has the scope and extent of the facilities management function changed...........8
V) Explain and propose suitable innovation for IHL campus facilities management.....................9
VI) Evaluate important innovation and change in delivering facilities management services.....10
D: Evaluation of the management of people within the facilities management function..............10
I) SWOT analysis of facility management operations within.......................................................10
II) Select, recruit, retain, develop, and manage the performance human resource........................11
III) Critically assess facilities management competencies............................................................12
Every staff shall be well knowledge equipped about the changed management strategy.............12
E: Application of the management of finances within the facilities management function..........12
I) financial systems, policies, and processes for facilities management budget............................12
II) Manage and review capital and revenue budgets.....................................................................13
III) Manage cash-flow and prepare financial cases for operational facilities management..........13
F: Report summary and recommendations....................................................................................14
I) Overall summary of the key findings and recommendations for implementation.....................14
G: Reference list............................................................................................................................16

A. Executive summary
Gleneagles Hospitals Singapore being a multidisciplinary organization, works with a dynamic
team in Napier Road. There are facilities like Operating Theatre extended through Gleneagles
Hospitals Singapore, where the optimized performances are initiated to treat the complex
surgical facilities towards the patients. There are admitted patients which feature high
technological equipment. Gleneagles Hospitals Singapore has created endoscopic care center,
cancer care, digestive health, healthcare for women, and heart health with liver pancreas gall
bladder and bile duct created as multidisciplinary services. Presently the organization is found to
face certain issues in their management and financial balance aspects. It is likely to encompass a
significant shift in the demands among their patient population (Tsui and Fong, 2018). The social
dimension is likely to get tremendously impacted when the services within the hospitals are
necessary to get transformed. There are effective changes necessitated in the cost structure within
the services of Gleneagles Hospitals Singapore so that balance is created. As the method of
intervention to analyze their management issues, financial modification is the greatest demand
caused by the socio-economic forces operating upon the hospital. These require the proper
assessment of their facilities to yield technological advancement to innovate improvement the
services. The key findings state that the equipment and medical tools being charged extremely
high are likely to be managed with proper budget controls. There needs to be a uniform
distribution of costs towards medical amenities, staffs, and treatment care services. However,
there are cost and quality along with accommodation services which are necessary to be
recovered through outcomes.

B: Report introduction
Gleneagles Hospitals Singapore is the present organization under IHL, whose case study is
presently taken into consideration. It was founded in the year 1957 as a multidisciplinary
organization that works along with the multi-winged team of specialists to extend medical and
surgical services. They operate with specialized services extended towards people in Napier
Road constituting 257 beds and functioning as a large private hospital in Singapore. Being the
head of Facilities Management of the large hospital, Gleneagles Hospitals Singapore, the current
areas of functioning are needed to be assessed. The present assignment shall undertake the
structure framework, which includes trends of facility management function, financial
management outlining the case study shall be encompassed. The present report tries to reflect
upon scope, trends, objectives, socio-economic attributes, risk assessment for a particular
hospital to be enhanced by incorporating innovative organizational management in the
management facilities. There are initiatives made to engage innovation into the organization for
establishing improvement in the management processes.
C: Evaluation of scope and trends of the facilities management function
I) Outline the IHL organizational objectives and core business as well as its facilities
portfolio.
The objective of Gleneagles Hospitals Singapore tries to extend excellent quality of health and
care towards the people who seek help (Pheng and Rui, 2016). There are services and care
treatments extended with special facilities on weekends, the frequency of blotting and irritable
bowel symptoms are tried to be served effectually. There are PAM facilities created to widen the
spectrum of services in curing health symptoms within the organization so that the greater limit