Facility Management: Responsibilities and Operations

The provided case study focuses on Fizz Bang Event Company's mastery of educational and training programs in facility operation. It highlights the importance of proper monitoring, health & safety regulations, quality, and effectiveness of operations to gain customer and employee loyalty. The summary discusses relevant books and journals related to facilities management and operations.

Facilities Operation and Management

Table of Contents
INTRODUCTION...........................................................................................................................1
1.1 Assessment of responsibilities of the facilities manager for staff engaged in facilities
operations...............................................................................................................................1
1.2 Discussions of the responsibilities of the facilities manager has for the operational aspects
of the building.........................................................................................................................2
1.3 Assessment of the responsibilities and the facilities manager has towards customer using
facility.....................................................................................................................................2
1.4 Discuss the impact on facilitates operations of employers and/or funding agencies.......3
TASK 2............................................................................................................................................3
2.1 Assess (from a country perspective) the statutory regulations that will affect facilities
operations in an agreed context..............................................................................................3
2.2 Discuss the health, safety and environmental measures that must be implemented by a
facilities manager in a given context......................................................................................4
2.3 Discuss the documentation required to account for compliance with statutory regulations
and health, safety and environmental measures.....................................................................4
TASK 3............................................................................................................................................5
3.1 Develop and deploy effective systems for processing information and maintaining
communications......................................................................................................................5
3.2 Identify the control systems required for effective facilities operations within an agreed
context....................................................................................................................................5
Identification of the responsibilities, Objectives and systems to implement effective operational
efficiency:........................................................................................................................................5
3.3 Discuss the systems needed by a facility's manager to support effective building
management............................................................................................................................6
TASK 4............................................................................................................................................7
4.1 Establish appropriate criteria to evaluate the quality and effectiveness of facilities
operations...............................................................................................................................7
4.2 Implement evaluation and review procedures to analyze the quality and effectiveness of
facilities operations.................................................................................................................7

CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Fizz Bang Events is one of the most prominent event management company in United
Kingdom and the company has huge expertise in managing events such as managing an
educational and skill development based training program. The company has the right set of
skills backed up talented and experienced personnel who has right knowledge and expertise in
managing the different operational areas of any sorts of events. Moreover, the company has
exceptional standards and systems through which it effectively ensures all the standards and
compliance for managing events. So the company through its high expertise level, the company
is absolutely confident of managing the education and skill developmental program in the city of
London.
1.1 Assessment of responsibilities of the facilities manager for staff engaged in facilities
operations
In accordance to the case scenario, the overall responsibilities taken by the facilities
manager in favour of the staffs of Fizz Bang event management company for EThames Graduate
School has generated far reaching effects to conduct the operation successfully. Generally, the
manager ensures a quality output, which will be maintained by the efficient staffs that are adept
enough to accomplish a successful event management programme. Appropriate quality reviews
as well as the respective operation manager has made check to attain the goal by making the
event well. Proper man management techniques have been induced to control as well as monitor
the overall event management programme. Effective leaders as well as staffs have been hired to
maintain the respective workflow and easy completion of the project. Moreover, the
responsibilities that are related to staffs have included the basic perspectives that are Training
and Development, paying issues, conditions of employment and duration of working. Thus, in
every respect, the overall conditions have to be analysed and these are considered to be one of
the most important responsibilities for the facilities' manager for the staffs that are engaged in the
event management operation (Alexander, 2013). Apart from this, the facility's manager has
responsibilities for some legal issues like rules of dismissal, transfer accustomed through
undertaking upon the eye of law. Moreover, keeping the overall report for the incident well as
inspection has also been judged. Ensuring staff management as well as motivation is highly
required for the operation of managing the respective event entailed as per the scenario.
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1.2 Discussions of the responsibilities of the facilities manager has for the operational aspects of
the building
The facilities manager always needs to confirm the respective places allocated for
conducting the event management. Thus, the allocation of the building space has to be
segmented to organize the program efficiently. The manager should keep in mind that the
building will be in a comfortable, safe, as well as productive environment so that the employee
and the respective customers may visit it. The mechanical as well as electrical system of the
building must be effective enough to perform the important jobs. Demount able walls for the
respective office as well as the conference rooms will surely encourage higher flexibility in the
workflow. Moreover, the manager should follow some regulations, which will duly accomplish
the operation, which will attract the visitors that are coming to the program. Well decoration with
application of proper adjustments are needed that can easily help the visitors in every aspects.
1.3 Assessment of the responsibilities and the facilities manager has towards customer using
facility
Customers are regarded to be one of the most important part in any kind of business.
Thus, a facilities manager possesses enough responsibilities towards the respective customers
that are using the facilities provided by the organization. Good services concerning the event
operation have to be induced so that it soothes the customers. Proper implementation of
techniques are needed which will help to satisfy the customers. Different innovative policies
have to be enacted to retain the customer for long time. Manager should surely understand the
empathy showed by the customer in order to maintain long term business relationship as well
being. Generally, all these responsibilities have to be adopted in front of customers on behalf of
the efficient employees that are working in the organization (Stevenson & Sum, 2012). This will
enhance the customer experience through using the facilities. Strategic as well as tactical
perceptions have been provided to the customers so that they can understand or gather
knowledge regarding the impact of their relevant decisions on different provisions. Moreover,
this particular step will surely mitigate the business risk in operating the event program. Overall
maintenance as well as testing of all the facilities provided has been inspected thoroughly, to
reduce the risk of failure in conducting the program. This has been done thoroughly because in
this case the overall reputation of the customer has been strongly related towards the operations.
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1.4 Discuss the impact on facilitates operations of employers and/or funding agencies
Employee's working practices and pattern have a direct influence over the business
functioning. The working of the employees have an impact on company The facilities of a
company depend on the funding agencies which provides Financial support to it. It helps the
company in its different pilot projects and research (Alderton & et.al. 2013 ). Suppliers play an
important role in facilitating the operation of the employers by providing some advantages and to
get a regular supply. To carry out the operations successfully negotiation facilities are provided
to the employees for the management of the events with clients. the manager must ensure the
safety for the work environment for their employees. The focus of the managers is on the
personal protection of the employee including selection, training, enforcement and program
review. According to the occupational Safety and health administration the managers have to
provide the safe work environment to their employees (Kerzner & et.al. 2013).
TASK 2
2.1 Assess (from a country perspective) the statutory regulations that will affect facilities
operations in an agreed context
The operational functions of a company can be affected by the statuary regulations
enforced by the regulatory company in number of ways. The regulations make sure that public is
prevented from the poor practices. The company must work under the rules and regulations to
ensure that the operations does not hurt the health and safety of their employees as well as of
their customers. The laws and regulation are made to ensure the peace and harmony of the
people in the country to make sure that people with the resources does not exploit the people
with lower status in the society (Jiao & et.al. (2013)). There are some statutory rules made by
government for the business transactions to check that there are no flaws and people get
benefited from the business. The legislation made by the countries offers a balance to their
employees between the work and social life. Statutory regulations are setting agreed standards of
practice and competency by registering those who are competent to practice and restricting the
use of specified protected titles to whom they are resisted. Facilities operational managers are
required to tell their staffs bout the rules and regulation (Krajewski & et.al. (2013)).
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2.2 Discuss the health, safety and environmental measures that must be implemented by a
facilities manager in a given context
As a company grows its cost becomes low day by day and it gets more chances to make
its work place safe and risk free by providing the information to its employees. Information
about the health and safety performance must be shared with the employees to take the
responsibilities and the benefits (Motamedi & et.al. (2014)). The basic measures that one
company must adopt are Better and full maintained operating machinery, Training and
development, Technology and short-term quality checks. The company provides the health and
safety check-ups of their employees’ minimum once in a month to overcome the health issues
faced by any employee. The company also ensures that the working environment should be
healthy for the employees for working there properly (Langston & et.al. 2013). Under the
training programs the company tells the benefits of timely check-ups and how to maintain their
health and safety to the new employees and they provide some development courses for their
existing employees to improve the quality of them. Under the training program the company also
makes its employees aware about the health and safety from the technologies they are using in
their organisation to work and they conduct a quality check to maintain satisfactory quality of the
work in their organization.
2.3 Discuss the documentation required to account for compliance with statutory regulations and
health, safety and environmental measures
The health and safety of the employees are most important for any organization. The
company provides the safe and comfortable environment to its employees where they can work
easily and properly. The company also conducts the training programs in which it trains their
employees the safety methods which are to applied when needed (Davis & et.al. 2013). They
maintain all the equipment, either electrical or mechanical, as per the requirements of the
manufacturers to assess the relevant equipment to the individual ensuring the safety and effective
operation. Companies takes care of the health and safety policies of their employees such as
Standard health and safety and risk assessment from audit, risk assessment forms and plans,
Environmental forms policy , Fire safety risk , smoke free , safe driving , etc. The regulation
authority of United Kingdom has made some restrictions for the business organizations to follow
the documentation for the health and safety of their employees. The operational management has
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to keep records of the instructions from the facilities manager to maintain the statuary regulation
(Heizer & et.al. (2016).
TASK 3
3.1 Develop and deploy effective systems for processing information and maintaining
communications
Services like information and communication are significant for an organisation. The
operation manager requires sufficient information about the employees as well as about the
customers of the company for proper monitoring and motivation. To facilitate the operational
management a company requires lots of technologies to make sure the information provided by
the employees and the customers are appropriate, properly managed and handled. The proper
database is needed to store the information (White & et.al. (2016). Proper communication is
needed to avoid the miscommunication in the organisation. The process systems are effective ,
transparent, fair and are allowed to ensure the role and responsibilities that most of the people
are appointed for the right jobs. The facilities provided by the computers are designed to assist in
the planning, management and administrative procedures required for effective work and asset
management. Through the systems the organization can easily update the information, can
provide the notifications to the employees about the different ceremony and important
information. It has developed an easy system to communicate with all the employees to provide
them information about the meetings and important work (Heizer & et.al. (2016).
3.2 Identify the control systems required for effective facilities operations within an agreed
context
Identification of the responsibilities, Objectives and systems to implement effective operational
efficiency:
In order to successfully host the event of education and skill development training
process for the college, the Fizz bang Events management company has maintained a strong
team who are capable of successful management of the events. The responsibilities that are
needed for the successful implementation of the events are depicted below:
i) The manager heading the operational team should meet with the client on regular basis which
would enable the organization to understand the exact deliverable from their parts.
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ii) The manager designated for the handling the team, must call for meeting to convey the need
of the clients and proper discussion and planning must be undertaken which would ensure proper
operation of the entire event.
iii) The team members must prioritize the works which is of immense significance for successful
hosting of the event. Each and every aspect of the operation of the event must be planned
properly and activities must be carried out accordingly.
The objectives required for successful implementation of the project:
In order to successfully host the event, there must be proper objective which must be laid down
properly and every action and strategies must be adopted for the fulfillment of the same. The
objectives are depicted below:
i) The utmost satisfaction of the client from the given facilities and operation is of the immense
significance (Johnston & Clark, 2008).
ii) There must be proper risk management system in place which would ensure proper mitigation
of the risk in case of the any unforeseen incidents.
iii) The events should comply with the various laws and regulation as laid down by various
statutory bodies.
iv) There must be adequate arrangement, which would ale to give proper safety to the delegates,
clients, staffs and team members of the event organizers.
3.3 Discuss the systems needed by a facility's manager to support effective building management
The facility manager has to develop a control system which is effective in building
management in an organization. For better management and control on the employees their
should be effective and acceptable operation. The manager should be responsible and have to
work hard to develop an effective control system an in building management. The company
should have an effective monitor system to manage and control its employees. With the help of
effective monitor system the company can easily identify their quality and effectiveness of the
work by its employees to their customers. This ensures the integration and the execution of the
work is managed and controlled to get effective and safe operation facility. The building
mangers also plays an integral role in ensuring the facilities. Operations facilitates and the works
can seen physically or are cable to be monitored by the customer's as well as by the manager to
give quality service. The computers are provided to design the effective working of the
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employees and the planning , management and administration procedures required for an
effective maintenance and asset management process.
TASK 4
4.1 Establish appropriate criteria to evaluate the quality and effectiveness of facilities operations
It is important to measure the effectiveness of the company's quality and effective
operations. If the results are not appropriate the company is going to suffer from a loss. The
company should get positive result in all the operational fields to provide a quality service to
their customers. There should be a properly managed and quality checked operation which will
lead to the success in business operations. Most of the companies gives various offerings to their
employees to keep balance in their work and social life. The effectiveness of cost managing can
be seen by proper forecasting , anticipating , carrying out certain operations in different goals at
different location in a business (Chao & et.al., 2013). The company should have a good supply
chain management system which allows easy interaction with the customers and save lots of
time and efforts. The proper quality and effectiveness with skills , technical support , safety and
health , sales , scanners , reports , research and record keeping measures leads to the success of
the company. The team effectiveness shows relationship between the employees and the
customers and the extent of personal leadership support. Quality and effectiveness of a company
leads to innovation on both individual and the staff. It makes it more dynamic for operating for
an individual as well as for staff in an organization (Wang & et.al., 2013).
4.2 Implement evaluation and review procedures to analyze the quality and effectiveness of
facilities operations
The implementation of primary and specialty care the effective team work with team
skills are needed for the better functioning of the organization. The support of management by
personal leadership will result in support of quality improvement . The company should provide
best and cheaper products to their customers. There should be a proper collection Of the
competitor's data to beat them (Davis & et.al., 2013) . Facility related to good customer
services , good access facility , enough information, easy to shop and overall quality and
effective facility operation brings these key benefits to grow the organization quickly. Offering
the proper compensations to the employees makes them loyal towards the organization. The
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company should keep in mind that customer's monitoring and feedback is also there to enhance
the facility operations (Heizer & et.al., 2016). The employees can learn about the operations
through proper training and development programs by the company and maintaining the proper
quality and outcomes of the operations makes the balance in maintaining the healthy relationship
with the employees which gives an increase in customer satisfaction by providing quality and
effective facility operations.
CONCLUSION
From the above case it can be concluded that the responsibilities of a facility manager in
terms of facility operation, Fizz bang event company has mastered all the concepts of
educational and training programs in facility operation. They can make their work easier by
proper monitoring of the work, health & safety, quality and effectiveness of the operations of
their employees. By offering proper and appropriate statutory regulations and policies for health
and safety to their employees they can gain customer as well as the employee loyalty. With the
help of effective system of information and communication they can make use of technology at
its best to find the loop poles of the organization.
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REFERENCES
Books and Journals
Alderton, & et.al. (2013).Port management and operations. Taylor & Francis.
Alexander, K. (2013). Facilities management: theory and practice. Routledge.
Atkin, B., & Brooks, A. (2009). Total facilities management. John Wiley & Sons.
Barrett, P., & Baldry, D. (2009). Facilities management: Towards best practice. John Wiley &
Sons.
Chao, & et.al. (2013). Designing competitive electricity markets. Springer Science & Business
Media.
Davis, & et.al. (2013).Food and beverage management. Routledge.
Hayes, R. H., & Wheelwright, S. C. (2014). Restoring our competitive edge: competing through
manufacturing.
Heizer, & et.al. (2016).Operations Management. 11/e. Pearson Education India.
Jiao, & et.al. (2013). A cloud approach to unified lifecycle data management in architecture,
engineering, construction and facilities management: Integrating BIMs and
SNS.Advanced Engineering Informatics. 27(2). 173-188.
Johnston, R., & Clark, G. (2008).Service operations management: improving service delivery.
Pearson Education.
Kerzner, & et.al. (2013).Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Krajewski, & et.al. (2013).Operations management: processes and supply chains.10(1). New
York, NY: Pearson.
Langston, & et.al. (2013).Strategic management of built facilities. Routledge.
Motamedi, & et.al. (2014). Knowledge-assisted BIM-based visual analytics for failure root cause
detection in facilities management.Automation in construction. 43(3). 73-83.
Stevenson, W. J., & Sum, C. C. (2012) Operations management. London, NY:
McGraw-Hill/Irwin.
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Wang, & et.al. (2013). Engagement of facilities management in design stage through BIM:
framework and a case study.Advances in Civil Engineering. 12(4) pp.14-36.
White, & et.al. (2016).Public transport: its planning, management and operation. Taylor &
Francis.
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