Facilities Operations and Management Assignment - Rose and Crown Hotel
Added on 2020-10-22
11 Pages3044 Words106 Views
Facilities Operations andManagement 1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1. Responsibilities of the facilities' manager for staff engaged in facilities operations. ..........31.2. Responsibilities the facilities' manager towards operational aspects of the building...........41.4. Responsibilities which the facility manager has towards customers....................................41.4. Impact on facilities operations of employers and/or funding agencies.................................5TASK 2............................................................................................................................................6Attached in PPT...........................................................................................................................6TASK 3............................................................................................................................................63.1. Develop effective systems for processing information and maintaining communications.63.2. Identify the control systems required for effective facilities operations...............................63.3. Systems needed by a facilities manager to support effective building management................................................................................................................................74.1. Evaluate the quality and effectiveness of facilities operations....................................................................................................................................74.2. Implement evaluation and review procedures......................................................................8CONCLUSION................................................................................................................................9REFERENCES................................................................................................................................12
INTRODUCTIONFacility management is a profession that includes multiple disciplines to ensurefunctionality of the built environment of particular organisation by integrating people, place,process and technology. This report discusses about roles and responsibilities of facility managerin a wider organisational context. It discusses about rules and regulations that affects facilitiesoperation in hospitality sector. The documentation requirement within this industry. Further, itdevelop effective system for communication and processing information within organisation.The criteria to evaluate the quality and effectiveness of facilities operations and the systemsneeded by a facilities manger to support effective building management. Rose and Crown Hotelis a contemporary boutique hotel in a maintained historical building situated in WimbledonVillage. The hotel offers a comfortable stay to their visitors. TASK 11.1. Responsibilities of the facilities' manager for staff engaged in facilities operations. Facility Management refers to profession that encompass multiple and interdisciplinarytechnologies, personnel, systems and processes to ensure functionality within built environmentwith purpose of improving the quality of the life of people and productivity of the business. Theobjective behind facility management is to promote an efficient and collaborative environment tomeet and fulfill goals and achieve vision of company. In a day to day activities facilitymanagement refers to providing a safe and efficient working environment which is required needof every business irrespective of its size and scope. Mainly Facility Management covers twoimportant area they are; Space and Infrastructure this includes planning, design, workplace,construction, occupancy and maintenance. Second, aspects of facility management is People andOrganisation this involves; Human Resources department, marketing, hospitality ,cleaning andcatering. These two broad areas of operations are commonly referred to as “hard FM” and “softFM”. Responsibilities of a Facility Manager of Rose and Crown Hotel towards their staff withinfacility operation is as follows:Inspection of operations: It is the duty of facility manager to conduct inspection andcommunicate directly with decision-makers to ensure that business operates smoothlywithin Rose and Crown Hotel.Employee Engagement and Welfare Activities: To increase productivity withinorganisation Facility manager should include employees within decision making process.3
This will result in bringing new ideas and improving employee performances withinhotel. Dealing with Emergency issues: Facility manager is responsible of providing safe andsound environment for employees within organisation. They must have backup plans todeal in a emergency situation like; breaking down of equipment, occurring of fire, etc(Alexander, 2013). 1.2. Responsibilities the facilities' manager towards operational aspects of the building.The roles and responsibility of Facility manager towards operational aspects within building areas follows:Accessibility: The role of facility manager is to provide proper accessibility within hotel. Manager shouldplan proper allocation and best utilisation of space and resources within building. Further,facility manager within Rose and Crown hotel should ensure building meets health and safetyrequirement and the facilities provided must comply with legislation (Chen, Chuang, Huang,Lin, and Chien, 2012). Maintenance and Repair: It is the duty of facility manager to conduct weekly inspection of building to check whetherthere id need for maintenance work or not. Facility manager should look at proper cleaning,catering, maintenance and waste disposal within Rose and Crown Hotel.Mechanical and Electrical Systems: Manger must look out that all the electrical equipment's within hotel works properly. Hotelprovides many technological facilities like, free WiFi, air-conditioned rooms, etc. Properworking of these electrical equipment is required. Refurbishment and Security: Responsibilities of Facility manager is to reorganize thecurrent premises according to needs and demands of consumers/ visitors in Rose CrownHotel. Manager must direct, coordinate and plan essential services such as reception,security, archiving and proper cleansing and recycling of things used within hotel (Boon-Itt and Rompho, 2012)1.4. Responsibilities which the facility manager has towards customers.The facility manager is responsible to assist the needs and demands of customers withinhotel. These responsibilities are:4
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