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Facilities Operations Management

   

Added on  2020-12-09

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Table of ContentsTask 1................................................................................................................................................31.1 Responsibilities of Facilities Manager and its operations........................................................31.2 Roles of facilities manager in operational aspects...................................................................41.3 Responsibilities of facilities manager towards customer.........................................................51.4 Influence on facilities operations of employers and/or funding agencies...............................5TASK 2...............................................................................................................................................62.1 Statutory regulations that influence facilities operations in an agreed context.......................62.2 Health, safety and environment measures that are implemented by facilities manager..........62.3 Documentation to account for compliance statutory regulations and health, safety andenvironmental measures.................................................................................................................7TASK 3...............................................................................................................................................83.1 Develop system for processing information and maintaining communications......................83.2 Control system required by facilities operations within an agreed context.............................83.3 System required to support building of management..............................................................94.1 Criteria to evaluate effectiveness and quality of facilities operation.......................................94.2 Review of procedures to analyze effectiveness and quality of facilities operations..............10REFERENCES:................................................................................................................................102

TASK 11.1 Responsibilities of facilities manager for staff engaged in facilitiesoperationsFacilities manager of hotel is a person who takes responsibilities in a positive manner.They ensure that all the grounds and buildings of hotel are properly managed and well-maintained.To fulfil their goals, they plan and design weekly schedules for maintenance and cleaning work.Mainly, two areas come under facilities manager i.e. 'Space and Infrastructure and 'Peopleand Organisation'. They are hard FM and soft FM. Hard FM includes infrastructur and exteriorpart while Soft FM includes management (Ackers, Ioannou and Ackers-Johnson, 2016). Itcombines principles of architecture, administration, engineering sciences and behavioural aspects.Its responsibilities are listed as below:1. To ensure that whether facilities of hotel Elmwood is operating on daily basis or not: Facilitiesmanager regularly inspect and directly convey with decision makers about the work performanceof hotel.2. Deal with emergency problems: Here facilities maanger takes look on of complete secutitysystem of hotel.3. Make future plans: All amenities of Elmwood should continue in future too. They make future 4. Repair and replacement plans are prepared: Maintenance and management go simultaneously.Being manager of Elmwood, necessary repairs and replacements are scheduled with time thatinterrupt its employees and business.5. Managing vendor agreements: Managers work closely with vendors so that hotel can increasetheir resources. These contracts are not only negotiated but it is ensured of getting fulfilled. Likethis, healthy relationship is maintained.1.2 Roles of facilities manager in operational aspectsFacilities manager of Elmwood needs to know its accessibility which includes developingstrategy and information on daily basis to operate needs of people with reduced mobility.Elmwood manager also ensures that manuals of building are relevant to universal designinformation (Ajibo, 2015). Needs of all users are incorporated regardless of size, age or ability intoevacuation. There is a regular communication with vendors to obtain supplies, repairs, etc.Maintenance work of Elmwood is properly judged by the facilities manager. Development ofevacuation programs and fire drills are managed by him. Elmwood managers have leadership3

skills basically. As a part of hotel, motivation of employees is essential as it helps in dealing withall types of disciplinary issues that take place in the future. It is the prime responsibility to ensuresafety, cleaning and ensure that all issues related to hotel are sorted on time. Customers enjoy anddon't face any kind of problem while spending their precious time. Campuses remain safe, pleasantand facilitate the staff as well as tourists (Day, 2017). Major responsibility of manager is to assistin evacuation of premises, assessment of buildings for its re-occupancy and operate rescue andsearch mission properly. Elmwood managers take proper responsibility of mechanical systems andtake look of security with other crew members to exterior and interior environment. Main activityis preventive maintenance in which working system of staff is ensured and there is increment inthe service life of newly remodelled amenities.1.3 Responsibilities of facilities manager towards customersManagement of Elmwood Hotel by Facilities Manager is from 360 degrees angle.Customer satisfaction is the prime responsibility of any manager of hotel. Therefore, beingmanager of Elmwood, it is the responsibility to make sure that all external and internal customersrelated with the hotel get satisfied. Responsibilities towards customers are as follows:Providing Better options and Deals: Different customers with various demands visit hotel on dailybasis. So, fine negotiation with the best deal should be provided to them (Deresky, 2017). Toincrease the scope of business, customer satisfaction has to be there and this can be achieved byproviding them the best deals which brings more business to hotel.Service Management: During customers' stay, the best facilities and services should be delivered.They should feel happiness and satisfaction for all kind of services and amenities rendered to themin hotel.Security and Safety Assurance: Security and safety of customers should be properly maintainedwithin the hotel. They should be aware of provisions of the best services and facilities. This can bedone in an effective manner.Customer Satisfaction & Amendments: Their service evaluation and satisfaction level is beingmeasured in all ways (Goulden and Spence, 2015). This can be done through feedback mechanismand evaluating their views about Elmwood hotel through which their satisfaction could judge ormapped. Healthy food and hygienic environment should be rendered so that no questions wouldarise from customers' side.4

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