Effective communication forms an integral part in the success of the business in today’s world. It becomes more important and complex when the workplace is multicultural or diverse. Among many factors that influence communication process in a workplace, three of them are discussed below.
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Running head: FACTORS INFLUENCING COMMUNICATION AT WORKPLACE FACTORS IINFLUENCING COMMUNICATION AT WORKPLACE Name of the Student: Name of the University: Author Note:
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1FACTORS INFLUENCING COMMUNICATION AT WORKPLACE TO: FROM: The Director, XYZ Company DATE: 20.03.2019 SUBJECT: Factors Impacting on Communication in Today’s Workplace Effective communication forms an integral part in the success of the business in today’s world. It becomes more important and complex when the workplace is multicultural or diverse. Among many factors that influence communication process in a workplace, three of them are discussed below. 1. Cultural Differences: The everyday work of an organization is majorly influenced by the communication gap due to cultural differences within the institution. The Multi-National Companies are generallyfacedwiththeproblemsincetheyhaveamulticulturalandmultinational workforce.Therefore,duetothelanguagegapthereisaconsiderablechanceof misunderstandingandwronginterpretationofamessagewhichcanfurtherleadto misunderstanding within the workforce or with the senior. Also, since the organizations deal globally therefore, one wrong decision led by a misinterpretation can cause agitating situation for a company. Moreover. Diversified workforce can also create stereotypical ideas within the workforce regarding one’s culture. Certain behaviour can also lead to communication gap and therefore prove to be disquieting point for the company. Multi-ethnic workforce can also posit issues for a company to work without any hindrances. Employee from ethnic groups are often get judged by others and are regarded with negative notions. This further creates language barrier within the workforce (Van den et al., 2013).
2FACTORS INFLUENCING COMMUNICATION AT WORKPLACE 2. Environmental Factors: The environment of an organization is influenced by certain factors which in turn affect the communication processes of the organization as well. An organization that is governed by extreme formal behavioral conducts and strict disciplinary methods, there will be communication gap within the employees. Stern work culture do not left room for the employees to behave in a natural way. Moreover, strict and formal environments restrict development of a personal relationship between the subordinate and their seniors. It also restricts development of a healthy relationship among the employees. This in turn, affects the production of the company (De Choudhury & Counts, 2013). A good communication is always a need for good production for any company. Another important factor that influences the environment of an institution is the technological soundness of the organization. Higher level of technology results in efficient, accurate and quick communication within the workforce. Impotent or sluggish technology can affect the production and workflow of the company and also lead to misunderstanding and misinterpretation of data. Therefore, a sound technological system is essential for a company (Zhang & Venkatesh, 2013). 3. Active Listening Sills: Poor concentration on the part of the employee or the superior, is very essential for a proper communication process. Active listening skill ensures that the person being told to has a proper understanding of the situation or the concept that is being described. It also ensures that the communication process is successful. Moreover, paying heed to the words of an employee on the part of an employer, induces in him a sense of importance for the company. Moreover, it is essential for the employees to listen carefully to the employers since it may hinder the work processes and understanding of concepts properly. Further, active learning skill ensures good communication flow and lowers the chances of communication breakdown (Men & Stacks, 2014).
3FACTORS INFLUENCING COMMUNICATION AT WORKPLACE References: De Choudhury, M., & Counts, S. (2013, February). Understanding affect in the workplace via social media. InProceedings of the 2013 conference on Computer supported cooperative work(pp. 303-316). ACM. Men, L. R., & Stacks, D. (2014). The effects of authentic leadership on strategic internal communication and employee-organization relationships.Journal of Public Relations Research,26(4), 301-324. van den Eertwegh, V., van Dulmen, S., van Dalen, J., Scherpbier, A. J., & van der Vleuten, C. P. (2013). Learning in context: Identifying gaps in research on the transfer of medical communication skills to the clinical workplace.Patient education and counseling,90(2), 184-192. Zhang, X., & Venkatesh, V. (2013). Explaining employee job performance: The role of online and offline workplace communication networks.Mis Quarterly, 695-722.