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(PDF) Factors Influencing Healthcare Service Quality

   

Added on  2021-01-01

9 Pages3133 Words377 Views
Leadership ManagementHealthcare and Research
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(PDF) Factors Influencing Healthcare Service Quality_1

Table of ContentsINTRODUCTION...........................................................................................................................1Assessment Task 2...........................................................................................................................1Overview.....................................................................................................................................1Leadership concerns....................................................................................................................2Influence of findings in delivering greater health services.........................................................4Formation of positive organisational culture..........................................................................4Patient Centric Approach.......................................................................................................5Complaint redressal mechanism.............................................................................................5Enhanced quality standards....................................................................................................5Medical Training and Education............................................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
(PDF) Factors Influencing Healthcare Service Quality_2

Topic: “It is a truism that organisational culture is informed by the nature of its leadership”INTRODUCTIONLeadership is referred to an crucial element in an organisation which is looking toincorporates safety and healthy practice. Therefore it is essential to conduct an experimentationand identify approaches which are most suitable to the organisational circumstances (Bercaw,2016). It aims to direct activities of a group so that target which have been set by theorganisation are fulfilled. This report focuses on the leadership theories and practices which arecarried out in context of National healthcare service, UK. This assignment intents to analyse keyleadership challenges in context of Mid Staffordshire NHS foundation. The influence of youngleaders upon healthcare foundation will be understood as well. Assessment Task 2Indeed it is true that leader plays a crucial role in formation of organisational culture. Themanner through which leader influences culture of an organisation is through model behaviourwhich has been portrayed. The behaviour which has been depicted by the leaders is oftenfollowed by the supporters as well. The manner through which communication takes place in anorganisation influences culture as well. This feature is also dependent upon the extent to which aleader encourages within an organisation. The additional feature which determine the culture inan organisation are accountability and team features. The mentioned elements are alsoencouraged by a leader in an institution. All these factors are responsible for shaping of cultureof a healthcare institution.OverviewThe study is based on the report which has been released relating to the Mid Staffordshireenquiry which have clearly stated that suffering of patients have been caused due to failure onthe part of the trust board. The Mid Staffordshire hospital which was formed in the year 1983have been part of the NHS foundation trust since February, 2008. This foundation have beenknown to deliver primary healthcare services to people. Things have turned around when it wasidentified that sub standard care which is delivered by this institution is known to be major causeof death of people. The institution have claimed approximately 400 to 1200 lives ranging in theyear 2005 to 2008. the reason which have identified in the report is that needs and expectation ofpatients were not given any attention due to negative culture which was practised in theorganisation during that period (Mid Staffs hospital scandal: the essential guide, 2013).1
(PDF) Factors Influencing Healthcare Service Quality_3

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