Factors That Influence Human Resources Performance in Healthcare Organisations in The UK

Dissertation
Abstract
The current project is based on the topic of exploring Factors That Influence Human
Resources Performance in Healthcare Organisations in The UK fir which an investigation is
undertaken on the health care sector of UK. It has been seen that many challenges and issues are

being faced by heath care organisation that comprises of lack of staffing along with higher
employee turnover and inefficient performance of staff due to burnout and tight schedules. Thus,
current study has been taken out with the main aim of explore about the Factors That Influence
Human Resources Performance in Healthcare Organisations in The UK. Apart from this, the
main objectives of current study are to analyses about the influence of type of employee
engagement contracts on employee performance, influence of training and development on
employee performance, influence of leadership style on employee performance, influence of
motivation on employee performance and influence of rewards and recognition system on
employee performance.
For undertaking current investigation, use of qualitative nature of research method is made
which comprises of detailed and in-depth analysis of information and human behaviour to
effective analysis and meet the set objectives. Along with this, use of both primary as well as
secondary sources of information is made to have both first hand as well as analysis of pre-
existing facts. Primary data supported the authenticity of facts that is collected with the help of
interview while secondary information has provided improved base and framework for current
study that is analysed with the help of online articles and journal. The main finding and
conclusion of current study comprises of positive impact factors present wit workplace that of
Influence Human Resources Performance in Healthcare Organisations in The UK. It has been
find out that factors like rewards and recognition along with training and devolvement
programmes supports higher motivation and boots the passion and enthusiasm of employees
which supports improved human resource performance within a health care setting.
Table of Contents
Abstract............................................................................................................................................1
Topic: Exploring Factors That Influence Human Resources Performance in Healthcare
Organisations in The UK.................................................................................................................1
INTRODUCTION...........................................................................................................................1
A brief description of the topic...............................................................................................1
Aims and objectives...............................................................................................................2
Rationale for selection of topic...............................................................................................2
Brief methodology description...............................................................................................3

Research questions.................................................................................................................4
Synopsis of the chapters.........................................................................................................4
CHAPTER ONE: LITERATURE REVIEW I................................................................................5
Main question 1: What are the intrinsic factors that influence human resource performance in
healthcare organizations?.......................................................................................................6
Analysis of set objective to meet the above stated research question....................................7
Establish the influence of leadership style on employee performance...................................8
Establish the influence of motivation on employee performance........................................10
CHAPTER TWO: LITERATURE REVIEW II............................................................................13
Main question 2: What are the extrinsic factors that influence human resource performance in
healthcare organizations?.....................................................................................................13
Analysis of set objective to meet the above stated research question..................................14
To establish the influence of type of employee engagement contracts on employee
performance..........................................................................................................................14
To determine the influence of training and development on employee performance..........17
To determine the influence of rewards and recognition system on employee performance 18
CHAPTER THREE: METHODOLOGY......................................................................................21
CHAPTER FOUR: FINDINGS, ANALYSIS, DISCUSSION.....................................................26
4.1 FINDINGS.....................................................................................................................26
4.2 ANALYSIS....................................................................................................................32
4.3 DISCUSSION.................................................................................................................34
CONCLUSION..............................................................................................................................37
REFERENCES..............................................................................................................................41

Topic: Exploring Factors That Influence Human Resources Performance in
Healthcare Organisations in The UK.
INTRODUCTION
A brief description of the topic
A health care organisation can be defined as a purposefully and systematically designed
and well-structured social system that has been developed with the main purpose of delivering
healthcare services by some specialized workforces or staff with the aim of providing medical
supports and care (O’donovan and Mcauliffe, 2020). Beside this, the Health care organisation are
the one the main purpose of which are to offer clinical authorities like nurses, doctors,
pharmacists etc. to provide and ensure wellbeing services to a tremendous number of people.
Further, the simplest form of definition for health care organisation is provided by the WHO
which suggest the healthcare companies comprises of all sort of organisation, individuals and
activities that are related with the promotion, restoring and maintaining improved health. Along
with this, it has been also analysed that the health system of UK was tend to emerged after the
second world war the NHS was established during the 5 July, 1958. Despite all political and
organisational changes, it has been seen that improvement in health care services are must for
better economy growth and more productivity and healthy society (Zheng, Khan and Hussain,
2020). Thus, in UK many healthcare organisations are established for which NHS act as a person
centred services and remain ubiquitous to provide improved health services. It has been also
analysed that various studies that effective HRM is key and core aspect to provide improved
health care services.
Many studies are conducted and lead out on the health care organisation of UK which
reflects that the operation of the NHS across the UK is relatively efficient and is performing well
in a continuous manner and also managing long-term conditions with "an unusually low level of
staffing and, in at least some categories, equipment" compared with other countries (Chen, Li
and Chen, 2021). Thus, an analysis and research gap is identified that lack of proper staffing and
management of human resources are the main issues and challenges that are seen within the
healthcare organisation of UK. It has been also suggested by many studies that the NHS is doing
quite well with the money it has many improvements in use of machine and tools to effectively
supports better medical facility. In a 2017 report which was presented by the Commonwealth
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Fund for providing ranking developed-country healthcare systems, the United Kingdom was
ranked the best healthcare system in the world overall and was ranked the best in the following
categories: Care Process (i.e. effective, safe, coordinated, patient-oriented) and Equity (Gao,
Ding and Wu, 2020).
Thus, on the basis of these past studies it has been analysed that overall the healthcare
system of UK which is managed by NHS is efficient and effective in meeting the purpose of
providing medical supports and care to individuals. But many issues related with staffing and
management of human resource is being faced within the health care organisation of the UK that
tend to be related with the Recruitment in Healthcare and is being challenged by today's talent
shortages along with Wage Competition, Turnover and Retention, employee Burnout, Training
and Development, Safety, Digitization and managing employee privacy and wellbeing.
Therefore, current study is lead out on the topic of Exploring Factors That Influence Human
Resources Performance in Healthcare Organisations in The UK.
Aims and objectives
The main aim of conducting and leading out current study is, “To explore about the Factors
That Influence Human Resources Performance in Healthcare Organisations in The UK.”
Research Objectives
 To establish the influence of type of employee engagement contracts on employee
performance
 To determine the influence of training and development on employee performance
 Establish the influence of leadership style on employee performance
 Establish the influence of motivation on employee performance
 To determine the influence of rewards and recognition system on employee performance.
Rationale for selection of topic
With respect to above stated background of the project it has been analysed and observed
that the staffing and management of human resources is the main challenges faced within the
healthcare of UK that directly affecting the performance level of employee. Thus, selection of
current topic is rationale and significant as it facilitates better analysis and implication of factors
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which lead significant Influence Human Resources Performance in Healthcare Organisations in
The UK so that better management of individuals and employees can be ensured to provide
improved quality of health care services. Current study is rationale to draw a better underdoing
about the influence of intrinsic and extrinsic factors on performance so that improved efficiency
of staff can be ensured within the health care organisation of UK. Beside this, current study also
meets the personal interest of researcher and also ensures improving in the skill and
competencies to have better opportunity in future.
Brief methodology description
This mainly includes qualitative and quantitative method of investigation. For performing
present investigation, the qualitative type of investigation has been adopted by the researcher as
it allows the scholar to present in-depth and more detailed information about the fact that how
the various intrinsic and extrinsic factors are influence Human Resources Performance in
Healthcare Organisations within The UK. Apart from this, making use of appropriate research
method based on qualitative it helps in getting more accurate and reliable data for the study
(Karatepe, Rezapouraghdam and Hassannia, 2021). Further, out of primary and secondary
research method the research methodology that has been used within this study is based on
secondary research in all the research areas mentioned above. This project aimed to implement
the direction of the study to achieve its perspective, objectives and questions. Selection of the
appropriate research methodology is vital and important for all the dissertation and leading
effective study as the outcome of an investigation relays over the type of method adopted for
conducting the investigation. The secondary source of research that is being adopted within
current study is mainly refers to as an information which is collected by some another person
previous for conducting their study which remain similar to current study area and now used by
researcher to develop understanding about current research topic (He, Morrison and Zhang,
2021). The secondary investigation is very helpful as it helps the researcher in determining
nature of study and also direct the investigator about the direction over which the further
investigation must be presented. With respect to the current study the collection of the secondary
information would be made with the help of various sources like online journals, article, web
pages, old record, books etc. Making use of secondary research is effective and viable as it is less
complex and time consuming in nature thus, supports more efficient and better undertaking of an
investigation.
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Research questions
 What are the intrinsic factors that influence human resource performance in healthcare
organizations?
 What are the extrinsic factors that influence human resource performance in healthcare
organizations?
Synopsis of the chapters
INTRODUCTION – The section of the dissertation comprises of the information about
basic introduction of research area of dissertation that help reader in identifying about the
meaning of topic chosen, background of the study and reason behind selecting the topic. Other
than this it also contains information such as aim and objectives of the study on which whole
dissertation depends. It forms the crucial section of research project as makes aware about the set
topic under background of study and also facilitates information about the main aim and set
objectives on which the whole investigation is based. This section comprises of the discussion
about the health care organisation and their development in UK along with analysing the key
issues and challenges that are faced to provide a rational and significant reason for undertaking
current study.
CHAPTER 1 and 2: LITERATURE REVIEW – After introduction the next chapter is
literature review which help in presenting in-depth information about the research topic that help
in understanding the nature of study. For performing literature review the information from
secondary sources will be gathered in order to critically review the view point of several authors
who have already performed investigation over topic which is related with current study. The
literature review has been divided two chapters each related with a single main question. The
First chapter of literature review is based on the research question of intrinsic factors that
influence human resource performance in healthcare organizations under which two objectives
are reviewed comprises of Establish the influence of leadership style on employee performance
and Establish the influence of motivation on employee performance. Further, the second chapter
of literature is based on second research question i.e. the extrinsic factors that influence human
resource performance in healthcare organizations under which fore objectives Analysis of set
objective to meet the above stated research question, To establish the influence of type of
employee engagement contracts on employee performance, To determine the influence of
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