Roles and Characteristics of Managers and Leaders in Management and Operations

Faculty of Business and Management Studies
BTEC HND in Business
Management and Operations
Submitted by:
Full Name: ............
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Session: February 2020

Unit 4 Management and
Operations

Table of Contents
INTRODUCTION...................................................................................................................4
MAIN BODY..........................................................................................................................4
Roles and characteristics of managers and leaders ...............................................................4
Role of a leader and manager in different situational contexts.........................................6
Various theories and models of leadership........................................................................8
Approaches to operations management and the role of leaders and managers..................9
Importance and value of operations management in achieving business objectives........10
Business objectives of Tesco................................................................................................10
Impact of business environment on operational management.........................................12
CONCLUSION.....................................................................................................................14
REFERENCES......................................................................................................................15

INTRODUCTION
Management is the process of planning, organising, directing and controlling the human
resource for the achievement of organizational goals. Operations plays an important role in
controlling and designing the production process. Management plays an important role in
achieving individual, group and organisational goals. It helps in organising resources in an
effective and efficient way. In this report it has been discussed that how a manager and a
leader play their important role in the achievement of the organisational goals. Also, there
are different approaches applied by management and leaders in the organisation in different
situations, which has also included in this report along with the impact of business
environment on the operational management and decision making by leaders and managers.
This report is prepared in context of Tesco plc. Tesco plc is the third largest retail company
of British. The management structure of Tesco is hierarchical, which reflects the huge size
of business.
MAIN BODY
Roles and characteristics of managers and leaders
Management can be defined as the process of planning, organizing, directing and
controlling the human resource effectively and efficiently of the organization for the
achievement of predetermined goals and objectives.
Leadership can be defined as an art to motivate an individual or group of people to achieve
the organisational goals.
Functions of management by Henry Fayol: -
Planning: - planning refers to thinking in advance. It is like a blueprint of what it is to be
done, how it is to be done, for whom it is to be done (Edwards, R, 2018). For example,
Tesco’s plan is to maximise profits and to maintain the position of no.1 retail store of UK.
It follows certain business plans to achieve the set goal.
Organizing: - organizing refers to developing a proper structure for all the departments,
people and positions. For example, Tesco has organized each and everything accurately,
whether it is there store, human resource positions, etc.