This report explores the importance of cost, volume, and profit analysis in decision-making for travel and tourism businesses. It delves into pricing methods, factors influencing profit, management accounting information, financial account interpretation, and funding sources for tourism development.
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Finance and funding in the travel and tourism sector
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Table of Contents Introduction:....................................................................................................................................4 TASK 1 (LO1, AC1.1, 1.2, 1.3, M1, M2, M3, D1, D2, D3)...........................................................4 LO1 Understand the importance of costs, volume and profit for management decision making in travel and tourism:...........................................................................................................................4 1.1 Explain the importance of costs and volume in financial management of travel and tourism businesses.....................................................................................................................................4 1.2 Analyse pricing methods used in the travel and tourism sector................................................9 1.3 analyse factors influencing profit for travel and tourism businesses...................................10 Task2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3)....................................................................12 LO2- Understand the use of management accounting information as a decision-making tool in travel and tourism businesses........................................................................................................12 P2.1 explain different types of management accounting information that could be used in travel and tourism businesses using Dalata Hotel Group plc as your case study......................12 P2.2 assesses the use of management accounting information as a decision-making tool for Dalata Hotel Group plc..............................................................................................................12 Task3 (LO3, AC3.1, M1, M2, M3, D1, D2, D3)...........................................................................23 LO3 be able to interpret financial accounts to assist decision making in travel and tourism businesses:.....................................................................................................................................23 3.1Interpretfinancialaccountsof DalataHotelGroup plcfortheyearended31st December 2016 showing at least two years performance:.........................................................23 Task 4 (LO4, AC4.1, M1, M2, M3, D1, D2, D3)..........................................................................31
LO4 – Understand sources and distribution of funding for public and non-public tourism development...................................................................................................................................31 4.1 analyse sources and distribution of funding for the development of capital projects associated with tourism..............................................................................................................31 Conclusion:....................................................................................................................................37 References:....................................................................................................................................38
Introduction: Thisreportintroducesaboutvariousfeatureofmanagementaccountinginformation& significance of MAI as decision making tools. This report also describes about various method of pricing in travel and tourism sector to emphasise actual economic situation to perfect & alternate pricing strategy. This assignment will also dictate about cost volume & profit analysis and relation to describe flexibility & feasibility of financial performance of Carnival Corporation Plc. group. PowerPoint presentation is also included in it to provide deep discussion on MAI and decision-making tool.
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TASK 1 (LO1, AC1.1, 1.2, 1.3, M1, M2, M3, D1, D2, D3) Report: LO1 Understand the importance of costs, volume and profit for management decision making in travel and tourism: Introduction: Working as a trainee business advisor in the Carnival plc London England, proper observation and analysis of various career chances and opportunity in travel and tourism industry becomes important & essential. Such analysis provides good acknowledgment and understanding of differentkindsofpricingmethodologies,cost-profitvolumerelation&implicationof management and costing applications in the organisation for the betterment of management could be evaluated easily. This report will introduce from importance of cost, profit and volume relation and CVP analysis in tourism businesses entity (Hanifi and Taleei, 2016). 1.1 Explain the importance of costs and volume in financial management of travel and tourism businesses Solution: Relation of cost volume and profit behaviour is known as Cost Volume & Profit analysis or CVP analysis. Such kinds of cost and volume analysis are useful in making additional adjustment and taking financial decision in travel and tourism sector for long term development. Cost behaviour and its effective categorisation provide managers opportunities to understand actual requirements to survive and run their business in precise way. Travelling sector are allowed to know their requirement of funds for their future production and to maintain the level of profitability by cost and volume analysis(Navaneetha & Punitha, 2017). CVP analysis provides a platform to the travel agency to make strong insights regarding proficiencyandefficiencylevelofprovidedproductsandservices.Costandvolume classification are listed below: Cost categorisation:Cost can be classified according to their nature and behaviour which affects the output by the changes in the state of production activity.
Fixed Cost: fixed cost are those cost that remain constant with the irrespective changes in the level of business activity but sometimes changes would be occurred due to rises in the business activities as an outcome of inflation. Generally it is remain unchanged in short run scale of economysuchasbusinessrent,salariesofstaffs,insurance,businessexchangerates& administrative or factory expenses (Navaneetha & Punitha, 2017). Cost behaviour: fixed assets: Fixed cost is basically used for a level of production output but if output increases due to increment in sales beyond the range of requirement some of the level of fixed cost would meet new output level. In the case of short run scale of economy, such as rent of the business as fixed cost is used, it will remain constant until additional changes occurred Figure 1: fixed cost (Source:Kim, 2015). Variable Cost: Variable cost varies changes due to fluctuation occurred in the production level of activity. When changes happened in the level of production or sales volume, variable cost is fluctuated in the same proportion of sales volume. Changes invariable cost like; telephone call; charges, cost of purchasing goods. Cost behaviour- variable cost: -
Variable cost are those cost are varied with the level of changed in production and sale volume. For example if Carnival Plc. Company engages in selling more Harbour Cruise ship, that time company has to focus on additional vessels & variable cost would be fluctuated accordingly. Company will be needed to enhance the production capacity and cost of raw material would be increased. Such kinds of high level of business steps would create high lead for the betterment of purchase pricing which would improvise economies of scale. Figure 2: Variable cost (Source:Kim, 2015) Importance of cost behaviour in the Carnival Corporation & Plc.:- Cost based analysis & reduction:travel and tourism sector are allowed to maintain the books and financial records safely through cost behaviour analysis. Cost behaviour analysis is the concept in which company can easily recognise its future requirement of funds and crucial factors which helps travel industries in the allocation of financial resources. Cost based analysis helps the management to survive in the market by maximising profit volume and reduce wastages of non-values activities. Future forecasting decision:costs structure is based on common behaviour of direct and indirect cost. Direct costs are those costs which affect management directly and indirect cost varies such cost behaviour which cannot directly measured by particular units of production output. Such cost structure will help Carnival Corporation Plc. company to recognise and manage overall budgeting resources to make reliable and effective forecasting for future decision
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making process. Cost behaviour allows travel sector to make services more strong and reliable by reducing administrative cost to get long term achievements (Kim, 2015). Importance of Volume: Volume analysis can be measured by huge number of production activity and services are provided to customers in the physical sort to attain more potential visitors in the travel agencies. Volume analysis allows travel industries such as Carnival Corporation Plc. Company to make effective relation between cost and profit by reducing cost and maximising profit. Importance of volume analysis can be analysis through following points: Breakeven point analysis:breakeven point analysis can be considered as measurable activity in which revenue are totally equal to total cost behaviour of production. It shows neither loss & nor profit activity. Volume analysis helps to analyse high scale of sales volume, where company are likely ready to make profit at lower cost or high sale. Through break even analysis, cost can be classified as direct and indirect cost to variable ort fixed cost. Over the total time scale at various range of production activity the total fixed cost remain constant which results total income equals to total expenses. Economist uses volume costs to graph breakeven point curve to plot total production marginal costs & total average cost in precise way (Kim, 2015). Figure 3: Breakeven analysis (Source:Georgiev, 2017).
Economies of scale: economies of scale are based on cost and volume analysis. It is the cost advantages which are obtained by organisation due to size, cost per unit of production which is basically decreasing from increasing scale as fixed costs. Economies of scale are applied when organisational and business situation are varied at various business entity level. It has some limits like optimum design elements where cost per marginal unit starts to increase (Georgiev, 2017).
1.2 Analyse pricing methods used in the travel and tourism sector EffectiveandreliablemovesrelatedtopricinganditsdeterminationcanhelpCarnival Corporation travel industry to know reliable changes and fluctuation occurred in outside the business entity. Proper pricing strategies can allow the company to stay competitive and smoothly in market. Following are the various kinds of pricing methods: 1.Penetration pricing: it is technique of fixing price of relative products and service at initial and low level entry price. Even it is determined at lower level comparatively to eventual market value. It is way or strategy to attract new potential customers (Navaneetha & Punitha, 2017). 2.Marginal cost pricing: it is taken as fluctuation in the total cost which is arisen when the quantity of produced services are changed per unit. It is cost pricing which is based in one more additional cost of additional production. At each stage of production marginal pricing involves additional pricing or cost. 3.Price skimming: price skimming is a method of setting a subjective higher prices of relative products and services and declined the price over the time according to market demand. It is methodology of capturing market actual consumer surplus. 4.Absorption pricing: is that method of pricing in which all cost is easily recovered through cost based behaviour. This pricing strategy involves variable cost related to each items as per proportionate amount of the fixed cost. 5.Cost plus pricing: cost plus pricing is the most relevant and effective pricing strategy for travel and tourism agency to recover market surplus and attract more potential customers. It is better and perfect technique for small sized enterprises to introduce their market competiveness and additional economic requirements (Maguire, 2017).
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1.3 analyse factors influencing profit for travel and tourism businesses Profit is a very economic and justified concept for travel and tourism. It is a financial and expected return for the small enterprises which appreciate entities to achieve desired goals after avoiding risk. Profit is focused as important sources as a reward to provide finance and relative finding through justified elements. Retained profits are essential sources which are used in the business to describe actual financial position of company (Georgiev, 2017). Factor influencing profit: Seasonality:tourism profit is basically affected by seasonal business types in almost field of the world which creates unique challenges both in operational norms and operational management of tourism business. Off season packages, holiday booking are affected by seasonality of business in travel and tourism agency. Such changes create opposite reaction on customers mind and profit gets reduced in off seasons (Georgiev, 2017). Political environment: profitability of business entity is based on consumers spending and preferences. Sometimes changes in the rules and regulation of political environment may create negative or positive fluctuation upon business entity.Company fail and face difficulties in interpreting its actual business situation and external changes occurred in the environment. Such fluctuation in governmental rules and other political disturbance create negative influence upon profit generation activity. Economic environment: economic factor are relate to changes in economic environment which affects the business profit through its regulations, access of profit and credit & demand of goods and services regarding technological betterments of economic market demand. High interest rates, exchange rate, inflation are the factor that affects the profit. Production and inventory level: travel and tourism agencies need to maintain their sensible inventory level to manage their inventory level and increase the gross profit in business entity. If company is engaged in selling their production unit in a small amount in a total given period of time, the cost of sales would be overweighed by total sales (Georgiev, 2017).
Conclusion: This report has been explained about relation between cost volume and profit analysis. Various uses of prices determination are also included in it to describe significance of pricing strategies in travel and tourism business. This reading has also involved a deep explanation on profit and various factors affecting profit (Chaperon, 2017).
Task2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3) Including: LO2- Understand the use of management accounting information as a decision-making tool in travel and tourism businesses P2.1 explain different types of management accounting information that could be used in travel and tourism businesses using Dalata Hotel Group plc as your case study P2.2 assesses the use of management accounting information as a decision-making tool for Dalata Hotel Group plc. Solution: PowerPoint Presentation –
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Slides Notes: Introduction-the Dalata Hotel Group Plc. is the group which is founded by Pat McCann in June 2007 and has become one of the largest operators of hotels in Ireland. The group operates two
brands i.e. Clayton and Maldron. In the report, there will be a detail description of the various types of the management accounting information and their use in the decision making process. Slide notes: Management Accounting-The management accounting is a tool which will be used for decision making within the organization and with the effective decision making the management will be able to plan and control the company in a better way. It can be implemented in every kind of organization whether profit, non-profit, small, medium, etc. The management accounting can’t be done by any untrained person but it requires much trained professionals who are qualified. The budgets can be prepared and with the help of which the comparison can be done. Reports prepared by the management accounting professionals are very confidential(Borad, 2017).
Slide notes: In the above slide it is described that there are different types of management accounting which can be used in travel and tourism and they can be classified accordingly. The main types of management accounting are variance analysis, budgets, MIS, forecasts and financial statements (Borad, 2017).
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Slide notes: Financial statements include various statements through which the organization is able to determine the position, performance and the position of the cash flows. These can be determined such as through balance sheet the financial position is determined at a specified time and income statement and cash flow represents the financial and cash flow position for the given period.
Slide notes: Variance Analysis-The analysis done on the basis of comparison of actual and budgeted figures willhelpinbetterdecisionmaking.Itwillcontroltheoperationalperformanceofthe organization. The positive analysis will be favourable and negative analysis will be adverse for the organization(Borad, 2018). MIS-It is the system which is used by the management for better decision making with the help of the intelligence software. There are various systems included in it like TPS, DSS, EIS, etc.
Slide notes: Budgets-The financial plan to spend the money in future in comparison with the past trends. It is used for internal purpose and not for external people. The budgets will determine the need or excess of money in hand of the organization. Various budgets like cash budget, master budget, P&L budget, etc. can be prepared (Siyanbola & Tunji, 2012). Forecasts-The estimation of the future earnings under the current scenario will be done with the help of forecasts. It can be prepared with the help of the planned income and expense, balance sheet items or the ratios calculated on the basis of working capital (Hanifi and Taleei, 2016).
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The decision making is very important for the business to run successfully in the environment. The effective decisions if taken correctly then in that case the opportunities can be identified and if taken wrong decisions then the business will be at a loss. The future position to be estimated requires an effective decision. The decision should be taken by considering all the pros and cons and all the alternatives(Dalata, 2015).
Slide notes: At all the levels of the organization whether it being a middle level, bottom level or top level, the decision making is an important tool. The decision making process includes many steps like defining, gathering, following, etc. The time spent is more and thus the process of decision making is time consuming process(Doyle, 2017). Slide notes: The travel and tourism business requires decision making tools which can be done in the following ways: 1.Trend comparison- the past trends can be compared for decision making. 2.Forecasting- the future can be predicted by preparing forecasts. 3.Capital raise-the capital can be raised if the decisions taken are not complying with the investments. 4.New products and services- the new product or service introduced in the company will help in decision making.
5.Current problems- the issues which the organization is facing currently can be considered in decision making. 6.Set criteria-the decision can be taken by considering the need of meeting the budget criteria, objectives, profitability, etc.(Doyle, 2017). Slide notes: The management accounting information is very useful in the decision making process. The types which were discussed earlier will provide information to the managers and then the managers will follow the process of decision making for the effective and efficient working of the business of Dalata Hotel Group plc. The ways in which the organization will take effective decision making will require the information from the management accounting system(Dalata, 2015).
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Conclusion-In the report provided, it can be seen that the management accounting information is useful for the decision making. It has been discussed in the report, the various types of management accounting and the ways and process of decision making with the help of the benefits are derived to Dalata Hotel Group Plc.
Task3 (LO3, AC3.1, M1, M2, M3, D1, D2, D3) LO3 be able to interpret financial accounts to assist decision making in travel and tourism businesses: 3.1Interpret financial accounts of Dalata Hotel Group plc for the year ended 31st December 2016 showing at least two years performance: Solution: Report representing overall financial position and liquidity status of the company name Dalata Group Plc. For the year ending 31stDecember 2016: - Introduction: Dalata Hotel Group Plc. is the famous and prosperous hotel which deals in hospitality sector and supports their management team in proper management of hospitality task. It operates its business activities in Ireland with proper association with various travel operators to attract potential customers. This report will discuss about actual financial condition and liquidity position of the Dalata Hotel and allows them to evaluate financial statements and annual reports comparison to previous year of positioning portfolio (Sharifpour, et. al., 2014). Overview & interpretation: To interpret financial performance of the company, various ratios will be calculated such as profitability ratios, liquidity ratios, investment ratios, solvency ratios etc. to describe actual financial status of the Dalata group of Hotel. Liquidity ratios:liquidity ratio is the ratio which helps to recognise company’s actual liquidity and current position to meet their obligation. It shows that whether company is able to meet their short term requirements or not. Current ratio = current assets / current liabilities. Quick ratio = current asset exclude stock / current liabilities. Profitability ratios:
These kinds of ration are come under that position by which proper assessment of actual proficiency level of companies can be possible in precise way. Such kinds of ratios are expressed generally in times or in percentage form. Gross profit percentage =Profitx 100/ sales Net profit percentage = Net profit x 100/ sales Return of capital employed (ROCE)= Capital employed is necessary in any organisation to be computed to analyse maximum profit per £ as per total asset minus current liabilities. The most relevant way to identifyROCE is = Profit before interest & tax x100 / share capital plus long term liabilities. Working capital efficiency ratio: Inventory turnover ratio: stock turnover ratio = cost of sales / average stock level. Fixed asset turnover ratio = average turnover / fixed assets of the company. Average collection time period = closing receivable x 360 / credit sale period. Average payable time period = closing trade creditors x 360 / cost of sales. Solvency ratios: Debt-equity ratio = debt of company / total equity Debt ratio = interest coverage ratio = debt of company / total assets Interest coverage ratios = earnings before interest and tax / interest
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Ratio analysis of Dalata Hotel Group Plc. to figure out actual financial performance of company: 1.Liquidity ratio: Analysis: As per analysis through above calculation it is concluded that company’s liquidity position is quite better in 2016 than previous year. The ideal current ratio is 2.1 and 1.1 ideal situation concerned for quick ratio. By above analysis it is very hard to measure & reach to the exact calculation but liquid situation should be 1 which company is able to possess so that can be interpret that financially company is enough strong to meet its short term obligations. 2.Profitability ratio:
Analysis: Through above analysis through profitability ratio, it is analyzed that company’s situation is quite better and stable than 2015. Return on total capital assets of the company is favorable. Proficiency level of the company is normal so that company is able to meet its long term requirements. 3.Debt ratio:
Analysis: Debt equity ratio explains and helps the company to interpret their actual relation between debt and equity and relation of debt with total assets through this analysis, it can be observed that Dalata Group of Hotel are able to meet their long term obligations. Company’s financial position is stable and preferable investors can easily invest in related projects for getting long term returns. 4.Operating performance ratio:
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Analysis:operatingperformancecycleratioiscalculatedtodefineoperationaltrade performance of the business. Through this analysis Dalata Hotel are able to run their business in spite of external changes occurred in environment. This ratio explains actual capability of company to pay out their credits and ability of collect their receivables. High level of turnover and lower level of turnover decides actual profitability level of the company. 5.Cash Flow Indicator Ratios:
Analysis: Such analysis helps to analyze that company’s financial performance is increasing in 2016 in comparison to 2016 performance of the company. But cash and cash equivalent has been declining rapidly which shows blockage in covering cash requirement of the company. Company needs to analyze whole working activity of the company so that future blockage of cash and working capitals could be avoided to meet short term obligations (Adeyinka-Ojo, et. al., 2014). Conclusion: Ratio analysis helps to recognize actual company’s financial and liquidity status through financial reports and statements. This reading has been explained application of various ratio measurements to figure out actual financial performance of the Dalata groups of Hotel. Above
analysis has been done through past year of performance of company keeping in mind as well as recent year facts.
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Task 4 (LO4, AC4.1, M1, M2, M3, D1, D2, D3) LO4 – Understand sources and distribution of funding for public and non-public tourism development 4.1 analyse sources and distribution of funding for the development of capital projects associated with tourism. Leaflet: Title:-Allocationof funding for public & non- publictourism development Sources and distribution of funds for non-public tourism developmentaregivenas following: Angel funding: Inangelfundingangel investorshavearightto providecapitaltotheinitial businessentitieswhentheir business starts up. Such kinds of angel investments are done in the exchange of convertible debts&equityrelatedto ownership.Initialinvestoris also known as angel investor whoorganisetheircapital fundingprojectsinvery precisewaytopooltheir investments capital effectively. Conclusion: Thisreadinghasconcluded aboutimportanceofvarious sourcesoffundstomake additionaladjustmentfor development of tourism capital projects.Properanalysisand evaluationrelatedtofunding distribution and sources terms to maintaintheleveloftourism developmentinveryprecise way. Such sources of funding are necessaryformakingproper adjustmentincapitalprojects, operating sales budgets for long term achievement & successful assessmentoftourism developmentprojects(Blanke and Chiesa, 2013).
Seed capital:seed capital is related to the initial investment ofcapitalforthosebusiness entitiesthatnewlystartsup their business. Such kinds of fundingarepreferablefor larger companies to invest in largecapitalprojectsbutif amountofinvestmentwould be small and precise then it wouldberelativelygoodas initial operating expenses for smallenterprises (Chetthamrongchai, 2014). Venture capital: Venture capital are authorised by those organisations that are specialisedininvestmentof unquotedorganisation.Such investmentwouldp[provide themhighexpectedreturns withstrongcompetitive analysisforthiskindsof capital venture profits (Kozak, Introduction: Propermanagement& allocationoffundingis neededtodeveloppublic andnon-publictourism department.Proper allocationoffundscould leadtowardssuccess throughplanning, organising, controlling and directingadditional financialactivities.There arevariouskindsof elementsthathelpin developing capital projects. Effectivesourceand distributionoffunds support to prepare effective capitalproje4ctssuch projects lead to economic growth of the country. This reading will provide a deep acknowledgementrelated to various sources of funds. References: 1.Kozak,M.W.,2014. Innovation,tourismand destinationdevelopment: Dolnośląskiecase study.EuropeanPlanning Studies,22(8), pp.1604-1624. 2.Blake,A.,Pyke,S.& Hartwell,H.,2017.Exploring well-being as a tourism product resource.Elsevier. 3.Chetthamrongchai,P., 2014. The Influenceof Travel Motivation, Information Sources, and Tourism Crisis on Tourists' DestinationImage.Journalof Tourism & Hospitality.
2014). Invoice discounting: Invoice discounting is used as asortoffundinginwhich organisation use such invoices as security of their outstanding customers.Suchkindsof sources are provided usually to thelargerorganisationwith strong credit obligation. Such sourcesarebeneficialfor largercompanieswhoare capabletocovertheirdebt easily after investment in long term capital projects(Blake, et. al., 2017). Personalfundraising resources: Suchkindsofsourcesare comeunderthosefunding resourcesinwhichpersonal savings,additionalpersonal deposits are included. Money borrowingfromrelatives, familiar & incomes generated frombusinessentityare especiallyfiguredoutinit Capitalprojects:capital projectssuchasrailway projects,pathway agreementsetc.helpsthe tourism sector to measure actual economic growth & allowthemtoimprovise theinfrastructureof tourism and travel industry. Capitalprojectscanbe categorised into two parts; public & private bodies in tourism sector. These are: Sources and distribution offundsforpublic tourism development: Ministry of tourism: Forpublictourism development,Ministryof tourismisthemajor funding sources. It is not engaged in providing funds to tourism c\sector directly but the minister of Tourism hasheldvarious discretionaryfunding programmeswhichare knownasTourism FacilitiesGrants Programme).This
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programmeisusefulthat providesfundingtothe non-co-operativeand commercialtourism facilities.Such programmes & schemes are produces to attract overseas visitors. Public-privatetourism growth partnership: Governmenthasreleased specificcriteriafor applicationoffundsfor developmentofcap[ital. projects in tourism sector. Undersuchapplication relatetotourismgrowth partnership,around$28 millionofamountis availed by government to make additional investment in capital tourism projects. Infurtheraddition, government has been trying to invest such projects to focus and achieve growth intourismeconomic earnings,buttoattract morepotentialvisitors, onlyhigherspendingon visitor’sspotsisnot (Page, 2014) Asset based finance: This kinds of funding sources are describes as asset cover of life span related to security of assetsfortheloan.In these termsofraisingfunds,the borrower has a right to apply theirassets&ownershipas transferable assets given to the borrower at the end of funding period (Kozak, 2014).
enough.Toachievesuch targets government will be investupto51%as additionalspendingto boostregulartourism activities and tourism value supply chain for existing & plannedactivity(Kozak, 2014). Tourismtrade& expertise: Tourism sector of UK trade and expertise is considered ascrownbusinessentity whichactsaspublicand non-publictourism development agency. This agency works for activating tourismdevelopmentin bothregional& internationallevel.It supportspublicsectorby buildingstrongbusiness capacity,synchronisation betweenbusiness environment& managementgrowthby increasingglobal connectednessthrough providing funding and raise additionalinvestment
Conclusion: This assignment has concluded about various pricing techniques, management accounting information to analyse actual financial and liquidity statement of company. Various ratio analyses have been included to define financial status of Dalata group and to improvise their financial ability to retain more potential customers in travel industry. This assignment has also been included various methods of pricing to state perfect methodology of determining prices. At the end this reading included about various public and non-public sources of funds fort he development of capital projects in tourism sector.
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Kozak,M.W.,2014. Innovation,tourismanddestinationdevelopment:Dolnośląskiecase study.European Planning Studies,22(8), pp.1604-1624. Chaperon, S., 2017. Tourism industry responses to public-private partnership arrangements for destination management organizations in small island economies: a case study of Jersey, Channel Islands.International Journal of Tourism Policy,7(1), pp.23-41. Navaneetha, B. & Punitha, K., 2017. An Analysis of Cost Volume Profit of Nestlé Limited. Management and Administrative Sciences Review. Kozak,M.W.,2014. Innovation,tourismanddestinationdevelopment:Dolnośląskiecase study.European Planning Studies,22(8), pp.1604-1624. Blake, A., Pyke, S. & Hartwell, H., 2017. Exploring well-being as a tourism product resource. Elsevier. Chetthamrongchai, P., 2014. The Influence of Travel Motivation, Information Sources, and Tourism Crisis on Tourists' Destination Image.Journal of Tourism & Hospitality.