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Business Processes in a Restaurant

   

Added on  2020-01-28

23 Pages5134 Words285 Views
LUCICA ELENA CIOCEA MBAAR1

ContentsTask-1 Understand the importance of business processes in delivering outcomes based upon business goals and objectives.....................................................................................................................................3Introduction.............................................................................................................................................31.1 Provide a short profile of the restaurant and identify and explain the different functions?............31.2 Short terms objective of the functions?..........................................................................................41.3 Two process used at the restaurant................................................................................................7Conclusion...............................................................................................................................................9References.................................................................................................................................................10Task-2........................................................................................................................................................11Business memo......................................................................................................................................112.1 Explain the need of planning process...........................................................................................112.2 Gantt chart highlights the key steps involved in planning process...............................................112.3: Explain how potential limiting factors and scarce resources might impact upon achieving the output of the Gantt chart....................................................................................................................13Conclusion.........................................................................................................................................14References.................................................................................................................................................14Task-4 Policies and procedure...................................................................................................................154.1: Highlight and briefly summaries key health and safety legislation affecting the restaurant?......154.2: Develop a check list / audit of key risk factors that might affect the restaurant?........................16References.................................................................................................................................................192

Task-1 Understand the importance of business processes in delivering outcomes basedupon business goals and objectives.IntroductionThis report is comprised with the several steps and process system in which current andfuture situation of Vivacity is an organic restaurant based in trendy east London will be takeninto consideration. This evolution will be made with the help of given intent and workingexperiences of the organization in London. In addition to this it will be observed that localpeople of the London are very fond of having foods accompanied with high nutrients and otherrequired intents at large. In this report we will be sharing Vivacity structure program and itsworking style which is proved to be very much help in grasping more customers in the givenrestaurant market segment.In this report it is being given that Vivacity organic restaurant based in trendy east London ishaving an effective business offering of foods and beverages to the local people. There arevarious foods and other things are offered by the restaurant with the high quality of intents andnutrients with a view to take care local people health and safety measures at large.1.1 Provide a short profile of the restaurant and identify and explain the differentfunctions?Vivacity organic restaurant is a high quality offering food chain that is based in trendyeast London which is accompanied with the space availability of 50 seats and offering organicfoods, vegetarians and non alcoholics beverages to all class of people either families andindividual at large. In addition to this other information would be that Vivacity organic restaurantis opening from Tuesday to Sunday and Monday is taken as a off for the organization workingsystem. In brief opening hours of the business is Thursday 11:00 to 23:00, on Friday & Saturdaythe same timing will be changed to 11:00 to 18:00. But with the given scenario it is observed thatVivacity organic restaurant is not running its business very effectively as in the peak time of thebusiness diner tables could be seen empty as other rivals in the same market segment are offeringbest and effective deals to the consumers. Vivacity organic restaurant has used several stepssuch as cutting the budget on certified foods and offering less cost involved foods with high3

quality. In addition to this employees and other required persons are imparted high level oftraining with a view to achieve organization goals and objective in effective manner. Vivacityorganic restaurant based in trendy east London has also adopted several marketing mix programand other cost effective strategy so that rivals business market could be captured with newlyideated strategies in selective manner. Othersafety and legal issues are also handled by the topmanagement with high care and due diligence so that consumers creditability could be increasedwith the offeredproduct in the market.1.2 Short terms objective of the functions?Vivacity organic restaurant based in trendy east London has been taking severalprocesses functioning with a view to achieve more effective business life cycle of the restaurantbusiness. There are following functional chains are given for the effective management ofseveralfunctions the Vivacity organic restaurant (Food Quality and Preference Awards", 2015).Functions:Financial functionsHuman resource managementMarketing and salesOperational activitiesThese are the major operations of Vivacity restaurant which needs proper emphasis sothat organizational aim could be attained. These functions are required to be carried out in theway through which customer satisfaction aspects could be encouraged.Financial functions of Vivacity restaurant is being managed by financial departmentwhich also ensures optimum use of all the resources. At the same time, financialdepartment also makes budget on the basis of which all the activities are being regulated.Human Resource department of Vivacity restaurant is involved in formulating numerousstrategies so that all the human possessions can play their roles and responsibilities in thebest possible manner. Marketing and sales department of Vivacity restaurant is entitled to sell the products tothe consumers; hence they develop appropriate strategies for service provision. 4

Operational department of Vivacity restaurant is required to carry out all the operationsin such a manner that it can aid in managing all the activities starting frommanufacturing to distribution. BasisParticularsProcess involved inthe functionalactivitiesProblems identifiedOperation functions This is concernedwith the developmentof nutrients foods forthe family andchildren at large. Therestaurant has varietyof things to offer;hence it can beconsidered as afamily restaurant.Thus, it has alsotargeted youngpeople, older peopleand children.Backing foods andmeals for thecustomersDesign and prepareeffective workingvalue chain activitiesin the process system.It has been identifiedthat Vivacity hasbeen experiencingproblems as thebusiness has manycompetitors workingin the same marketsegment. They alsooffer variety ofquality products andservices. Marketingdepartment In this work processVivacity organicrestaurant has beendeveloping aneffective marketingmix considering allthe product, peopleand place.Creation of effectivesales plansDeveloping apromotional mixEffectivecommunication withthe clients withNot satisfied withconsumer’s choice ofaction.No cost effectivefood offering.Lackofcommunication5

proper due diligence.between staffs andclients.Finance functions Comprised ofprocuring andarranging financialresource for thedifferent value chainactivities of thebusiness. For istance-appropriate allocationinfinancialdepartment isessential since thatwould assist inmanaging optimumallocationofresources.Viability of resourcesfor payrolls, wagesand other requiredmachines and plantsfor the production offoods.Recording andkeeping of client’sinformation and,Vivacity organicrestaurant has beendeveloping aneffective auditingprocess system forthe development oftrue and fair financialrecords of thebusiness.Lack of expertise inthe preparation of theaccountsUsing non effectiveaccounting softwaretools for recordingand keeping ofrecords. Here, noneffective means thattools which cannotassist the businessentity to conduct theproceedings ofaccounting. Thus, inthat context onlyfeasibleandappropriate toolsshould be utilized. Human resourcesmanagement IN this processsystem requirementof employee and theirmanagement will betakenintoTraining of staffmembersDeveloping soft skillsin employee in ordertoeffectivelyEmployees feel lowwhen there is nocustomer in therestaurant.Thisbrings a sense of6

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