The report includes the financial ratios of Telstra in 2018, which shows a deterioration in the company's position. However, the report also highlights the improvements made by the company in terms of dividend payment, labour expenses, and goods and services purchased. The sustainability reporting of the company shows that it has successfully reached its targets in terms of digital literacy programs, emissions intensity reduction, and mobile coverage services. The report also highlights the initiatives taken by the company towards maintaining a sustainable environment and a diverse and inclusive workplace.