Food and Beverage Industry Doc

Table of Contents
INTRODUCTION...........................................................................................................................1
ACTIVITY 1 ...................................................................................................................................1
Types of businesses......................................................................................................................1
Different rating systems ..............................................................................................................2
The particular trends, both current and future.............................................................................3
ACTIVITY 2....................................................................................................................................4
Analysis of Customer Motivation and Behaviour in Selecting F&B Outlets..............................4
ACTIVITY 3 ...................................................................................................................................6
Compare and contrast the different operational and marketing technology................................6
Digital technology used in improving operational efficiency .....................................................7
ACTIVITY 4....................................................................................................................................7
Professional Food & Beverage Service Standards: Checklist and Questionnaire Form.............8
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Managing food production involves the multiple activities it refers to the management of the
restaurants and food & beverage department they manage the staffs that hoe many raw material
required for preparing the food. Thus, it is important to hospitality industry that they timely
manage their food production in order to reduces the guest queries related to restaurant services.
Therefore, to improve the quality of product department includes development of skills to assure
food quality and processing.
Project report is based on Heathrow Airport Restaurants and Lounges Ltd. Its provide the
best luxuries services to the guest. The report will cover the types of business, current and future
trend and different rating system. Furthermore, report will describe the different foods and
beverage operations by using the technology. Lastly, assessment will cover the customer
motivation and behaviour and professional F&B service standards.
ACTIVITY 1
Types of businesses
Business is the commercial activity, In a business, employee work for enhance the sales
in order earn profit. The main objective of business is that sale the product and services in order
to generate huge profit (Hayati, Andriani and Achmadi, 2019). Hospitality industry is one of the
industry there have many opportunities to establish the different types of business such as
lodging, food and drink service, event planning,
Food and drink service Air line dinning business. Event planning
This is one of the hospitality
business entrepreneurs
establish their business in this
area and achieving the huge
success. Thus, food services
defines that many restaurants
prepare the foods and meals
for the customers in one and
different location. In this
business, the food is orders by
This is the another business of
food and beverage industry as
they serve the best food and
classy menu to the passengers.
In this business, meals and
drinks are incudes in the price
of tickets and all the
passengers are enjoyed the
food and drinks services.
Event planning is most
demanded business in current
scenario. Thus, food and
beverage business organize the
food menu for the guest. This
is the type of catering business,
employees of the business
handle the food service in
different event planning.
Therefore, employees of the
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the customer at the counter
and the staff of restaurants
deliver this service on the
table.
organization manage the food
budget, making the proper
menu for the guest etc. This is
the best business because it
provides the future growth.
Different rating systems
One star - This star describe that hotel and restaurants only provide the basic accommodation to
the customer as they not deliver the high quality of service to the guest (Abdullah and Othman,
2019). Henceforth, That means the one star services is fulfilled the needs of customer.
Two stars – This restaurant provide some different and additional facilities as compare to the
one star restaurants.
Three stars - This hotel provide unique facilities and quality of services to the customer.
Four stars – These restaurants famous for their interiors and decoration also famous for upscale
quality and extraordinary comfort.
Five stars - A five-star property and restaurants provides the better quality and flawless guest
services to the customer also the art facility attracts the customer towards the restaurants
(Applegate, and Norris, 2019). As five stars business provides some quality of products to the
guest including premium dining options and personalized services to its guests. With no detail
being overlooked, these hotels commonly even provides high-end, luxury services for customers.
Name Area cover Types of rating Methods
The good food guide United kingdom Rating out of 10 Inspection by
correspondents
Hardens United kingdom Rating out of 5 Annual survey
Michelin guide Worldwide 1 to 3 stars Professional inspector
Methods of rating system
Professional inspector – professional inspector analysis the overall performance of the
organization as they analysis the factual and analytical information of the company. Thus, they
also the analysis the food preparation method measuring performance as they serve the quality of
product or not. On the other side, processional inspector determining that organization follow or
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