Food Operations Management

This presentation provides an overview of food operations management, focusing on the statutory regulations affecting facility operations, health safety and environment measures implemented by facilities managers, documentation required for compliance, effective systems for information processing, controls for effective facilities operation, and systems needed to support effective building. It also discusses the responsibilities of a facility manager and the importance of compliance. References are included.

FOOD OPERATIONS
MANAGEMENT
Task 2 and Task 3

Cover Content
 Introduction
 Statutory Regulation affecting facility operations
 Health safety and Environment measures implemented by facilities manager
 Documentation for statutory regulations and environmental measures
 Effective system for information processing
 Controls for Effective facilities operation
 Systems needed by manager to support effective building
 Conclusion
 References

INTRODUCTION
 Process of controlling and managing human resources, assets and
procedures with respect to hotel or building property are known as
facilities operation management.
 Facility manager is responsible for controlling and managing various
activities required for maintenance and execution of hotel building.

Statutory Regulation Affecting Facility Operations
 Statutory regulations are implemented by Hilton York can impact on
functions of facilities operations.
 UK statutory procedures and regulations are very particular about this.
Hospitality industry has to work as per rules and regulations so that public
is safeguarded from poor practices.

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 It will ensure that owner and staff are specialized in running this industry.
Some acts followed by Hilton York are
 Health and safety at work act 1974
 Display screen equipment act 1992
 Provision and use of work equipment (PUWER) regulation act 1998

Health safety and Environment measures implemented
by facilities manager
 It is mandatory to maintain safety, environmental and health measures. Health
and safety act 1974, PUWER act 1998, display screen equipment regulation
1992 are some acts which are implemented for every facility.
 Hilton York has opted for regular pest control, which help in controlling and
preventing pests like cockroaches, termites etc. to keep premises hygienic and
clean

Documentation required for compliance
 Some documentations which are maintained by Hilton York are:
 Certificates and licenses
 License of operations for hotel premises
 Certificate on health and safety of customers

Effective systems for processing information
 Various activities are involved on regular basis within hotel industry.
Different technologies are utilized by Hilton York to ensure that
employees and customers are handled and managed effectively.
 Appropriate communication is must so that any kind of miscommunication
can be prevented.
 Websites, telephones, emails, internet facilities helps to communicate
relevant and correct information to customers, employees or team
members for effective working within hotel.

Control systems
 To provide effective facilities operations, control systems are installed
within Hilton York. They are:
 Accounting and auditing
 Purchasing and sales
 Equipment start up and closing down procedures
 Budgeting

Systems Needed To Support Effective Building
 Facility manager require heterogeneous systems for effective building
management processes. They are:
 Monitoring and CCTV system
 Engineering systems
 Plumbing system
 Fire alarm system

CONCLUSION
 From above report it is clear that various procedures and practices are
followed by facility manager for effective working of operations.
 Facility manager is responsible for customers, staff and opera ability.
 Facility manager ensures that various certificates and licenses are
maintained so that all statutory and legal audits from UK government can
be faced easily.

REFERENCES
 Gannon, J. M., Roper, A. and Doherty, L., 2015. Strategic human resource
management: Insights from the international hotel industry. International
Journal of Hospitality Management. 47. pp.65-75.
 Liu, X., Shocker, M. and Law, R., 2015. Can response management
benefit hotels? Evidence from Hong Kong hotels. Journal of Travel &
Tourism Marketing. 32(8). pp.1069-1080.