This presentation focuses on food safety management, discussing the controls required to prevent physical and chemical contamination in food, comparing the characteristics of food poisoning and foodborne infections, and exploring ways to control foodborne illness. The importance of food safety management in Subway and its impact on profitability are also highlighted. References: Certa et al. (2018), De Boeck et al. (2015, 2016), Jacxsens et al. (2017).