Management Practices and Performance Review Techniques in Food Service Industry

This report analyzes the management practices and performance review techniques used in the food service industry, with a focus on Mandarin Oriental Hyde Park, London. It provides recommendations for improving performance and an implementation plan.

Food Service Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 4............................................................................................................................................3
P6) Critically analysed the management practices and performance review techniques which
are used in organisation..............................................................................................................3
P7) Explain briefly recommendation in order to improve performance and implementation
plan. .........................................................................................................................................4
CONCLUSION ..............................................................................................................................5
REFERNCES...................................................................................................................................6

INTRODUCTION
There are ample number of challenges in food service industry which arises due to lack
of management and necessary to improvement in products and services. These report is based on
Mandarin Oriental Hyde Park, London that is one of the famous restaurant in UK. It is provides
various service facility to guest (World Health Organization, 2020). The food service industry
dealing in various service operations on that basis using different management practises as well
as they dealing with wide range of tools and techniques. Moreover, there are ample numbers of
recommendations which helps to improve the performance of organisation and their functions.
TASK 4
P6) Critically analysed the management practices and performance review techniques which are
used in organisation.
Both methods are important for an organisation in order to improving system
effectiveness and mangers of the company using various strategies in order to achieving the
organisation goal and objectives. In relevance of Mandarin Oriental Hyde Park, it is focused in
management practices such as training and empowering staff, selective hiring, sharing
information with employees, developing new strategies for improving quality of service and
products. They are using various aspect which helps to improving both these factors which are
mentioned below.
Selective hiring-: Organisation using these method in order to smooth processing of
operations which includes on hiring those candidate which are capable and able to perform the
functions effectively so easily manage the things along with establishment healthy relationship
with their subordinates in order to improve the performance of employees (Reich, 2016).
Providing training and encouraged employees-: It is useful techniques most of the
organisation effectively established in an organisation. HR Manger of Mandarin Oriental Hyde
Park focused on these strategy which hiring of new employees so providing proper training in
order to perform effective and they also providing healthy working environment which easily
attain their targets.
Building team spirit-: There are ample numbers of employees perform operations on that
basis they are divided work in small team so work performed easily because team members work

with coordination. In relevance of organisation, it includes they perform work in effective and
efficient manner due to perform activity and developing team spirit.
Watching of waste-: Resource are limited so organisation adapting these method which
effectively utilisation of resources in the both aspect as financial and human resources. In
context of organisation, their managers focused to proper utilisation of resources because these
are more valuable in order to enhancing profitability and productivity of company.
Customer satisfaction and feedback-: Customer is valuable assets of the organisation
without that organisation cannot survive for long time. There are ample numbers of competitors
are available ta marketplace in order to developing new strategies so gaining competitive
advantages. In reference of Mandarin Oriental Hyde Park, it utilised various techniques they take
review and feedback of employees in order to improving the performance of organisation
(Gweranenzara, 2018).
Food service quality monitoring & controlling-: These is the most important method
which are using in an organisation in order to monitoring food packages, checking weighting,
metal detection and machinery as well as food equipment. On that basis Mandarin Oriental Hyde
Park managers taking corrective measures in order to improving food quality process.
Hence, it includes various techniques which helps to established proper management
practise in order to effectively and efficiently perform the organisation operations.
P7) Explain briefly recommendation in order to improve performance and implementation plan.
Managers of Mandarin Oriental Hyde Park suggesting various recommendation in order
to improving business performance & implement effective strategies which are mentioned
below.
Problem identification-: There are various kind of problems which faced by organisation
in order to utilised effective tools and techniques because it helps to reduce the operating risk
and accordingly developing plan. In context of company, it mangers focused to analysed the
problem on that basis find out the solution in order to smoothly run the business functions and
improve performance of employees (Lux, 2016).
Identification of cause of main problem-: When mangers identifying problem so on that
basis find out the cause because root cause essential to know in order to accordingly developing
plan and strategies. In relevance of organisation, their manager evaluate problem and next step to

analysed that situation which arises problem due to these problem easily sought out within time
frame and effectively implementation of new plan.
Brainstorming solutions-: These is kind of activities which effectively implemented by
organisation in order to employees perform their activities effectively. In context of Mandarin
Oriental Hyde Park, their managers focused with team members and conduct these activity in
order to find out the solution of problem and developing new strategies due to sought out the
problems. All the team members participate in these activity because better idea comes out and
mangers implement effectively on that basis easily solve the problem (Moore, 2019).
Selecting effective solutions-: When employees participate in these activity so best
solution comes out which effectively implementing by mangers due these idea easily sought out
the problem. In reference of organisation, it focused all the team members participate in the4se
activity and developing new ideas and managers gathered the all idea and analysed which one is
best and easily solve the problem and then taken into consideration.
Implementing & Checking solutions-: Managers of organisation evaluate the ideas
which one is best on that basis effectively implementing in order to improve performance of
employees and smoothly run the business operations. Mandarin Oriental Hyde Park mangers
gathering all the ideas which developed by employees as well as analysed which one is solve the
issue from root cause within specific period of time so accordingly developed and
implementation due to enhancing the profitability and productivity of company.
Therefore, all concept is important because they helps to determine the solution in order
to effectively analysed the problem which provides best solutions and implementation in order to
improve the effectiveness of organisation (Wilson, 2019).
CONCLUSION
After the brief analysed of these report it has been concluded that, there are various kind
of organisation challenges which impact on the performance of company and they are dealing so
many issues on that basis organisation using various tools and techniques in order to effectively
implementing in order to improve the effectiveness of organisation.

REFERNCES
Books and Journals
Gweranenzara, H., 2018. The impact of public procurement act on health service delivery in
public hospitals, the case of St Albert‟ s Mission Hospital (Doctoral dissertation,
BUSE).
Lee, Y., 2019. A study on the effect of authentic leadership of hospital organization on
organizational commitment and organizational citizenship behavior: focusing on
mediating effect of LMX. The Journal of Industrial Distribution & Business, 10(3),
pp.73-83.
Lux, M.K., 2016. Separate beds: A history of Indian hospitals in Canada, 1920s-1980s.
University of Toronto Press.
McHugh, T., 2016. Hospital politics in seventeenth-century France: the crown, urban elites and
the poor. Routledge.
Moore, M.D., 2019. Epilogue. In Managing diabetes, managing medicine. Manchester
University Press.
Reich, A.D., 2016. Selling our souls: The commodification of hospital care in the United States.
Princeton University Press.
Wilson, J., 2019. Infection Control in Clinical Practice Updated Edition. Elsevier Health
Sciences.
World Health Organization, 2020. Baby-friendly hospital initiative training course for maternity
staff: trainer's guide.