Improving Food Service Management Practices in Hyatt: A Business Development Plan

This report assesses the management practices of Hyatt's food service operations and provides recommendations for improvement. It discusses the use of performance review techniques such as variance analysis and total quality management, and suggests implementing a two-way communication process and feedback mechanism to address shortcomings. The report also justifies the recommendations and emphasizes the importance of a business development plan for competitiveness.

Food Service Management

TABLE OF CONTENTS
BUSINESS DEVELOPMENT PLAN.............................................................................................1
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Management practice within Hyatt operations using performance review techniques..............1
Recommendations for management alternatives to improve performance including implement
plan..............................................................................................................................................2
Explaining solutions to address shortcomings with Hyatt food service operations via using
management tools and performance review techniques..............................................................3
Justifying recommendations to resolve organizational challenge...............................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

BUSINESS DEVELOPMENT PLAN
INTRODUCTION
Business development refers to the process of creation of long term value for business
by focusing on different aspects such as customers, market and relationships. In the present
environment, business need to focus on having appropriate business development strategy to get
competitiveness. The current report is based on Hyatt which multinational firm operating in
hospitality sector. It will emphasis on assessing management practices with specific food service
using range of techniques, recommending alternatives to improve performance and justification
in current study.
MAIN BODY
Management practice within Hyatt operations using performance review techniques
There are different form of management practices that are executed by business in order
to get obtain higher profitability & sustainability. The management practices which are executed
in Hyatt involves planning, human resource management by training & development and
motivational strategy, leading operational actions, etc (McKenzie, 2021). These practices can be
reviewed by demand forecasting, bench marking, variance analysis, etc.
Planing & forecasting is one of the crucial management strategy that is executed for
ascertaining data for activities like allocating, analyzing and monitoring resources so that
optimization can become possible. Training & development provides assistance to Hyatt to
ensure that needed set of tactics are possessed by staff in turn offering greater quality
performance that can permit getting higher customer satisfaction. Motivational management
practice in Hyatt allows increasing morale of employees so that attaining roles & responsibilities
via aligning with standards set. This helps in having higher effectiveness in meeting goals of
operations. Bench marking & variance analysis provides assistance in achieving identification of
lacking areas so that improved performance can become possible. Having effective
communication in Hyatt can permit receiving essential information in respect to executive
suitable course of action. On the basis of this, it can be interpreted that there are different kinds
of management practices which are implemented in Hyatt that are required by methods such as
bench marking, variance analysis, planing & forecasting, etc. It has been recognized that there is
lack of effectiveness in meeting quality measures due to ineffectiveness in communication plan
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of business which are needed to be improved for having positive customer service (Liu,
Williams and Li, 2022).
Recommendations for management alternatives to improve performance including implement
plan
There are few lacking areas which are required to be improved by business via
executing appropriate implementation plan for boosting its competitiveness in food service
sector. These can be modified by having accurate implementation plan which involves
exploration, installation, initial & full implementation and expansion & scale up.
 It is recommended to Hyatt to focus on developing two-way communication process in
operational procedure so that accurate details for requirements can be received. It has
been identified that there is less effectiveness in gaining reliable & valid information
regarding demand & customers requirements which is hampering its growth (Filimonau
and Ermolaev 2021). This can be applied by making relevant policy of sharing crucial
information that can increase or decrease efficiency of operational activities.
 This is suggested to specified firm to pay attention on its performance of employees as
negatively impacting the organization's products quality. There are different kinds of
operational activities in hospitality sector which are required to be coordinated in turn
desirable service can be delivered in quality performance. This can become possible by
applying total quality management tool which aids in identifying, analyzing and
assessing qualitative data so that relevant strategy can be implemented. This can be
executed by giving effective insights about significance of quality performance via
offering training & development to incline attributes to meet bench marking criteria.
 The company is advised to focus on having appropriate evaluation of customer demand
in turn achieving better product range can be offered. In the current era, there is need to
focus on ascertaining requirement of buyers so that greater level of satisfaction can be
provided (Feedback Mechanism In An Organization, 2022). It is one of the major
competitiveness that can be achieved by firm through implementing action of feedback
mechanism so that insights of lacking areas that are affecting business can be assessed.
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Explaining solutions to address shortcomings with Hyatt food service operations via using
management tools and performance review techniques
Shortcomings can be reviewed by performance review techniques such as bench
marking, variance analysis, etc to get improve outcomes (Flure and et.al., 2021). Management
solutions which can be helpful for Hyatt to emphasize on having effective two-way
communication, feedback mechanism, total quality management, training & development
practice, etc. These can permit overcoming issues occurring in operation practices like lack of
reliable data, less problem solving approach, inability to meet deadlines, etc.
Justifying recommendations to resolve organizational challenge
 Two way communication can help in receiving relevant and appropriate data which is
helpful in formulating strategy through enhancing employee engagement into operational
practices. It can aid in accomplishing objectives of business by creating information
based criteria environment in Hyatt.
 The main reason behind application of total quality management is to comply with
industrial and health & safety measures prevailing in sector (da Cunha, 2021).
Customers in current market possesses higher awareness about their rights which can be
appropriately dealt with execution of this management action.
 The crucial fact underlying behind execution of feedback mechanism is to eliminate
lacking areas to increase operational efficiency by boosting morale of employees to meet
deadlines.
CONCLUSION
From the above report it can be concluded that business development plan important to
get higher productiveness. The current study has included management practices which are
reviewed by techniques such as variance analysis, etc. It has involved recommendations for
improvement such feedback mechanism, training & development, etc. along with justifications.
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REFERENCES
Books and Journals
da Cunha, D.T., 2021. Improving food safety practices in the foodservice industry. Current
Opinion in Food Science. 42. pp.127-133.
Filimonau, V. and Ermolaev, V.A., 2021. A sleeping giant? Food waste in the foodservice sector
of Russia. Journal of Cleaner Production. 297. p.126705.
Liu, C., Williams, A.M. and Li, G., 2022. Knowledge management practices of tourism
consultants: A project ecology perspective. Tourism Management. 91. p.104491.
McKenzie, D., 2021. Small business training to improve management practices in developing
countries: re-assessing the evidence for ‘training doesn’t work’. Oxford Review of
Economic Policy. 37(2). pp.276-301.
Online
Feedback Mechanism In An Organization. 2022. [Online]. Available through:
<https://www.cognology.com.au/what-is-a-feedback-mechanism/>
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