Managing Quality and People in Operations and Supply Chain at Ford Motors

FORD MOTOR
COMPANY

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. MANAGING QUALITY........................................................................................................3
2. MANAGING PEOPLE IN OPERATIONS AND SUPPLY CHAIN.....................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The ford motors company was founded on 16 June 1930. It was an automotive industry
which was manufacturing different models of cars. The company was manufacturing the
products like SUV, commercial vehicles, automobiles, pick up trucks, automotive parts and
luxury vehicles. The company was founded by Henry Ford and the first head office of the
company was opened in Dear born, Michigan, U.S. In the year 2019, the company is having an
organized staff of 199000 employees working in different segments of the company.
The area selected for the essay is the supply chain managements and logistics of the Ford
motors Company. The logistics is the complex ed system of operating the operations in the
organization. The logistics and supply chain managements deals with the operations such as
packaging of goods, import and export of the goods and services, the storage of the
manufactured goods and services are done in supply chain management system.
The theories which we can use in the supply chain management of ford motors are the
theory of constraints, quality management, customer relationship management and required
chain management.
MAIN BODY
1. MANAGING QUALITY
A. TOTAL QUANTITY MANAGEMENT
The ford motors was maintaining a good quality in their various differentiated products. The
organization was known in the market for their innovative and better ideas which any other
competing company was not having in their strategies. The organization was very well know for
their supply chain management system and logistics. The company made a partnership with the
ChemFil which was an division of PPG industries. This helped a lot to the company for making
the production of the units of the cars more effective and better in quality. The company made a
slogan which was “Quality People, Quality Products”/. This meant that the organization was
producing the products for those people who believe more in quality of the products and not the
prices of the products(Mahmoudzadeh Andwari, and et.al., 2017). The company has done
continues improvement by using the Shew hart's PDCA Model. In this model which is also
known as Plan Do Check Act(PDCA) model all the activities started from planning to the actions
taken at the end are described. The Ford Motors Company used this model in their supply chain

management system. In the “Plan”, the ford motors focused on the warehouses on which the
complete model of the cars will be kept. In these warehouses the vehicles of the fords were tested
and if there was any kind of problem in the processing of the product or any technical defect
which may arise problems for the customer in future were figured out by the suppliers. It was the
duty of the suppliers to take a quick action against that defect(Pevovar, and et.al., 2017). The
another step of this process is the “DO” the workers who are working in the operations
department of the ford were provided with the instructions and guidelines which they have to
follow while producing the product. In this the process of production which included the use of
raw materials, technologies which can be used, requirement of machines and labor efforts etc are
taken into care by the operation mangers of the Ford. The next step is the “Check” in which the
vehicles are checked by the supervisor of the operation management team. The producers efforts,
work and their efficiency in the completion of any task or work is evaluated in this process. The
check itself means the checking of the operational activities in the operation management
system. The last is “Act” in which the operation manger gets conformed with all the activities
and tasks given to the employees are completed and the outcome produced from those employees
are ready to export in the market(Messale, and et.al, 2015). The employees of the Ford Motors
were empowered with giving the full employee satisfaction in the roles and work given to them.
The employees of the organization were provided with the best salary, wages and incentives by
which they can fulfill their all needs and wants. There was an performance appraisal system in
which all the employees were getting the promotions in their departments. The organization was
conducting the performance appraisal every year and the after this appraisal system, the
employees were provided with many rewards and promotions. The employees of the
organization were provided with proper training and development by which they were doing the
work in a correct manner in the organization. The employees were of the ford motors were
working in a team which was having a team leader. The leader of the teams of the ford were
managing all the employees by giving them responsibilities, listing to their idea and inventions
and implementing them in practical life. As the Ford Motors was producing the best quality
vehicles, the leader must keep in mind the there is no compromise in the use of best quality raw
materials in the production of the vehicles. The bench marking of the Ford motors included all
the strategies and procedures which were used in the company for their improvement were the
outlook strategy of the company(Mann, J., 2018). In this the company was out looking their past