Student Journal The Heartbeat of a Hotel

This journal entry captures the learning experience and knowledge acquired during a lecture on front office operations in hotel and hospitality management. It discusses the role of the front office in a successful hotel operation, communication skills, and the importance of customer service.

LEVEL 4 – Student Journal
You are required to complete a journal entry to capture the learning experience and
knowledge you have acquiring during a particular lecture. You may choose from the
following topics:
 Communication at the front office
 The role of the Front Office in a successful hotel operation
 The Heartbeat of a Hotel
Consider the appropriate lectures. What was the topic and what have you learnt? Provide a
brief summary. What new skills/knowledge have you acquired? How will you apply your
knowledge in the future? What are your personal reflections?
Student Name:
Student Number:
Module:
Lecturer:
Topic of choice: Date Completed:
The topic that is chosen in this regard is front office operations in hotel and Hospitality Management. This is
regarded to be one of the finest criteria and also plays a major role in dealing with The Spectacular components of
hospitality industry.
The front office department in the organisation play a vital role in dealing with the facilities that are associated
with the organisation. There are several services as well as the enquiry that are brought forth with respect to
organisational entity and that can also deal with the personal or departmental criteria that is ought to be sorted
out. In this regard communication skills play or major role because it is not until when a person that is in the front
office department is purely communicated with each other and the queries of people around that they cannot be
able to deal with the influencing factors (Astuti and et.al, 2018). Elements like that of confidence warm polite and
patience behaviour are necessary to be sincere enough in order to treat the guests that approach front office. One
might seriously not be able to co-ordinate with the activities and supervisor according to the policies of front
office department unless and until they are properly trained and are also prepared for the budget analysis that is
put forth. It is an essential factor to stress over the training criteria because a supervision is followed by a
spectacular training and that is not possible unless and until management is thoroughly enhancive. The common
goal that every front office department usually work is to assist the customer service. It is always regarded as a
delight in order to maintain proper relation with the customer service and the aspects that are covered. The
smooth functioning is always carry forwarded with the professional orientation that is brought about by good
communication and interpersonal skills. The practical knowledge is important in order to make sure that the
highly professional experience is gratified. In hospitality industry this serves to be one of the important criteria in
addressing the queries that are associated with the organisation. Through this topic I have learnt the probability of
front desk in a hospitality industry. I have also learnt that it is one of the crucial component that is being dealt and
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it consists of well professional and trained staff that will have to be oriented (Huertas-Valdivia and et.al, 2019).
Several skills that are put forth in order to make sure that the assessment is properly convert include
communication skill. Through the topic of front does it will have to be entered upon bringing forth the reliability
towards customer service. Every organisation will have to deal with the prominence of customer service because
that will help to derive a proper base which is essential for the entire organisation. The hospitality industry will
have to serve the challenges and the commodities therefore the customer base would help it to reach out the
required target in terms of sales. The extravagance of the organisation can be entitled with basic factors like that
of proper communication skill which can be fostered (Hassi, 2019). The front desk will of an solve queries that
are in regard to organisation and therefore the training and development criteria would be obviously enough in
order to make sure that they are well equipped. The resources that are in regard to front desk are mainly because
it is one of the crucial and the vital component for many people. In other words it is like an open book that will
serve the information which is necessary for people around. Communication skill is properly converted in this
regard and is also identified to be one of the component that is usually have to be stressed upon. Communication
skill will make things possible and will also help to attain proper knowledge regarding circumstances and the
things that will have to be aimed.
This has helped me to acquire the basic knowledge after which I can move ahead with opportunities in order to
attain a position in the role of front office department and can and title the requirement of the organisation. I have
developed keen interest and applying my knowledge towards the fact of addressing queries and customer
interaction such that I can also help to stay equipped with the prominence of being the best while entitling their
choices. This will fetch me opportunities although I have not yet been through the kind of scenario but the
required interest would obviously help me grab the set of personal implications that I will have to tackle.
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REFERENCE LIST
Astuti and et.al, 2018, October. A Hotel Front Desk Receptionist and Catur Paramita Values: A Study of
Implementing Local Wisdom in Hospitality Industry. In 1st International Conference on Social Sciences
(ICSS 2018) (pp. 479-484). Atlantis Press.
Huertas-Valdivia and et.al, 2019. Counteracting workplace ostracism in hospitality with psychological
empowerment. International Journal of Hospitality Management.
Hassi, 2019. Empowering leadership and management innovation in the hospitality industry context: The
mediating role of climate for creativity. International Journal of Contemporary Hospitality Management.
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