Getaways Travels: A Proposed Airline System for Efficient Flight Booking

This project report delves into the development of a new airline system named 'Getaways Travels'. The system aims to simplify the flight booking process for passengers by offering an online platform for ticket purchasing, flight schedule inquiries, and additional features like cab and hotel bookings. The report outlines the project management overview, including the statement of work, objectives, constraints, team responsibilities, and project schedule. It also explores the proposed strategic alignment plan, analyzes the current system's issues, problems, and constraints, and presents a comprehensive stakeholder analysis and management plan. The report concludes by highlighting the importance of addressing the identified issues and constraints to ensure the success of 'Getaways Travels' in the competitive airline industry.

COIT20254
INFORMATION SYSTEMS PROJECT
Draft Final Report
1

Contents
1. Executive summary.....................................................................................................................4
2. Introduction..................................................................................................................................4
3. Project Management Overview...................................................................................................4
3.1. Statement of Work................................................................................................................4
3.2. Objectives & Constraints......................................................................................................5
3.3. Project Team Members and Responsibilities Matrix............................................................5
3.4. Project schedule....................................................................................................................9
3.5. Objectives & Constraints....................................................................................................10
4. Proposed strategic alignment plan.............................................................................................11
5. Description of current system....................................................................................................12
5.1. Issues...................................................................................................................................12
5.2. Problems.............................................................................................................................12
5.3. Constraints..........................................................................................................................12
6. Proposed Stakeholder Analysis and Management Plan.............................................................13
7. References..................................................................................................................................16
2

List of Figures
Figure 1: WBS for Getaways Travels..............................................................................................6
Figure 2: Project schedule.............................................................................................................10
Figure 3: Strategic Alignment Plan...............................................................................................11
Figure 4: Analysis of Stakeholders................................................................................................14
List of Tables
Table 1: Responsibility Matrix........................................................................................................7
Table 2: Tabular format of WBS.....................................................................................................8
Table 3: Analysis of Stakeholders.................................................................................................13
Table 4: Management Plan of stakeholders...................................................................................15
3

1. Executive summary
The project report discusses a new proposed system for airlines named as ‘Getaways Travels’
that makes it easy for passengers to book their flights without going anywhere and in short span
of time. The system also provides with several functions that include booking of both cabs and
hotel along with food. The report initially comprises of the brief introduction of the entire report
and describes the whole overview of the management carried out during the execution of the
project which comprises of work statement of the desired project; it expresses the constraints and
objectives of the project. It even divides the team members according to their work and
schedules a plan for the project.
Later it consists of a plan for proposed strategic alignment and an entire description regarding the
current pursuing system comprising of issues, problems, and constraints. It consists of an
analysis of several proposed stakeholders along with the management plan of the project.
2. Introduction
‘Getaways Travels’ is a proposed airline system that simplifies the flight booking method for
passengers by allowing them to buy tickets through the online process in an effective and
efficient way. This airline system provides the function of searching a flight, checking its future
schedules.The system also provides with several functions that include booking of both cabs and
hotel along with food. The draft below discusses the entire management of the project including
work statement, constraints, and objectives of the project, team responsibilities of all members
and scheduling of project.
It also discusses an alignment plan that is proposed along with the current system arising issues,
problems and constraints. The draft even comprises of a proper plan for the management of the
project by proper task distribution among members and analysis of stakeholders is also
performed or carried out for better understanding of ‘Getaways Travels’.
4

3. Project Management Overview
3.1. Statement of Work
The particular scope of this work is to introduce a travel system where a passenger can book
flight tickets and must be effectively implemented. Through the development of the ‘Getaways
Travels’ website passenger can check the flight schedules along with ticket purchasing. The
website for ‘Getaways Travels’ must be user-friendly and reliable for granting additional features
like cab and hotel booking facilities s as to make it simpler for any passenger. ‘Getaways
Travels’ defines several tasks or schedules that are distributed into segments that are:
 Beginning of ‘Getaways Travels’ project
 Planning for ‘Getaways Travels’ association
 Execution of ‘Getaways Travels’ website design
 Controlling and observing of ‘Getaways Travels’ website
The ‘Getaways Travels’ website launches many functions that are flight surfing and enquiry
made regarding its schedules, tracking of flights and proper booking along with booking of cabs
and hotels. The ‘Getaways Travels’ also provides with a payment proposal by introducing
‘PayPal’ as a mode of payment. The ‘Getaways Travels’ even provides with the option to user of
getting registered with the travel association (Borenstein and Rose, 2014).
3.2. Objectives & Constraints
The project objective is to introduce or develop an online travel system named ‘Getaways
Travels’ that ensures the user to purchase online tickets of flights, enquiry of flight schedule,
searching a flight, checking its future schedules, tracking of flights etc. The goal is to develop a
system for ‘Getaways Travels’ that must be user-friendly and reliable for granting additional
features and achieving passenger ease. The aim of ‘Getaways Travels’ is to develop a payment
proposal by introducing ‘PayPal’ as a mode of payment along with other e-payment options
(Clausen, Larsen, Larsen and Rezanova, 2010).
3.3. Project Team Members and Responsibilities Matrix
5

WBS for ‘Getaways Travels’ online ticket booking system
Figure 1: WBS for Getaways Travels
Source: (Korhonen, Pajunen and Puustijarvi, 2002)
The team consists of total 4 members which share equal responsibilities with each other and
successfully implement the project of ‘Getaways Travels’. The members of the team are listed
below:
1. Avinash Reddy Gudipally (Member 1)
2. Sreeramyaudtha (Member 2)
3. Priyadarshishekar (Member 3)
4. Sai Prasad enukonda (Member 4)
6
Online Ticket
Booking System
Developing
Prototype
Implementation of
Prototype
Promoting
Companies
Meeting Transport
Companies
System
Development
Developing Web
Portals
Create user friendly
interface
Create interactive
flight seats scheme
Payment Portals
PayPal E-Pay
Integrating Web
Portals with
Payment Funtion
System Integration
and Delivery
Define User
Requirement
Define System
Requirement
Support System

The responsibilities which these team members have to fulfill are:
 Project manager (Member 1)
 Test specialist (Member 2)
 User Interface Designer (Member 3)
 Research and development manager (Member 4)
 Quality Manager (Member 1)
 Lead developer (Member 2)
 Programmer (Member 4)
Table 1: Responsibility Matrix
Responsibility Matrix
Function Project
Manager
Test
Specialist
User
Interface
Designer
Research and
development
manager
Quality
Manager
Lead
developer
Programmer
Initiate
project
AR I A C A
Develop
plan for
project
AR A I R R
Define
user and
system
requirem
ents
A C AR AR AR C C
Develop
prototyp
e
I I R C R AR AR
7

System
develop
ment
C I AR C R R A
System
delivery
and
integrati
on
A AR C A AR C A
Support
system
C AR I C I R I
A – Accountable
C – Consult
R – Responsible
I – Inform (Martin, 2002)
Table 2: The Tabular format of WBS
Task
Mode Task Name Duration Start Finish Predecessors Resource
Names
Auto
Schedule
d
Online Ticket
Booking System 145 days Fri
3/23/18
Thu
10/11/18
Auto
Schedule
d
Developing
Prototype 42 days Fri
3/23/18
Mon
5/21/18
Auto
Scheduled
Implementation of
Prototype 20 days Fri 3/23/18 Thu
4/19/18
8

Auto
Scheduled
Promoting
Companies 22 days Fri 4/20/18 Mon
5/21/18 3
Auto
Scheduled
Meeting Transport
Companies 30 days Fri 4/20/18 Thu
5/31/18 3
Auto
Schedule
d
System
Development 53 days Tue
5/22/18 Thu 8/2/18
Auto
Schedule
d
Developing Web
Portals 15 days Tue
5/22/18
Mon
6/11/18
Auto
Scheduled
Create user-
friendly interface 15 days Tue
5/22/18
Mon
6/11/18 4
Auto
Scheduled
Create interactive
flight seat scheme 21 days Tue
6/12/18
Tue
7/10/18 7
Auto
Schedule
d
Payment Portals 14 days Tue
6/12/18 Fri 6/29/18
Auto
Scheduled PayPal 14 days Tue
6/12/18 Fri 6/29/18 8
Auto
Scheduled E-Pay 11 days Tue
6/12/18
Tue
6/26/18 7
Auto
Scheduled
Integrating Web
Portals with Payment
Function
24 days Mon
7/2/18 Thu 8/2/18 11
Auto
Schedule
d
System Integration
and Delivery 57 days Wed
6/27/18
Thu
9/13/18
Auto
Scheduled
Define User
Requirement 27 days Wed
6/27/18 Thu 8/2/18 12
Auto Define System 30 days Fri 8/3/18 Thu 13
9

Scheduled Requirement 9/13/18
Auto
Scheduled Support System 20 days Fri 9/14/18 Thu
10/11/18 16
3.4. Project schedule
This scheduling of project briefly explains the task that is used to perform the project of
‘Getaways Travels’, it plans the duration of complete processing along with its start and finishes
time. It determines the association of project delivery at a particular time.
ID Task
Mode
Task Name Duration Start Fini sh Predecessors
0 Online Ticket
Booking System
145 days Fri
3/23/18
Thu
10/11/18
1
2 1 Developing
Prototype
42 days Fri 3/23/18Mon
5/21/18
3 1.1
Implementation
of Prototype
20 days Fri 3/23/18Thu
4/19/18
4 1.2 Promoting
Companies
22 days Fri 4/20/18Mon
5/21/18
3
5 2 Meeting
Transport
Companies
30 days Fri 4/20/18Thu
5/31/18
3
6 3 System
Development
53 days Tue
5/22/18
Thu 8/2/18
7 3.1
Developing
Web Portals
15 days Tue
5/22/18
Mon
6/11/18
8 3.1.1
Create user
friendly
15 days Tue
5/22/18
Mon
6/11/18
4
9 3.2 Create
interactive
flight seats
scheme
21 days Tue
6/12/18
Tue
7/10/18
7
10 3.3 Payment Portals14 days Tue 6/12/18Fri 6/29/18
11 3.3.1 PayPal 14 days Tue 6/12/18Fri 6/29/188
12 3.3.2 E-Pay 11 days Tue 6/12/18Tue 6/26/187
13 3.4
Integrating
Web Portals
with Payment
24 days Mon
7/2/18
Thu 8/2/1811
14 4 System
Integration and
Delivery
57 days Wed
6/27/18
Thu
9/13/18
15 4.1 Define
User
Requirement
27 days Wed
6/27/18
Thu 8/2/1812
16 4.2 Define
System
Requirement
30 days Fri 8/3/18 Thu
9/13/18
13
17 5 Support System20 days Fri 9/14/18Thu 10/11/1816
Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Qtr 1, 2018 Qtr 2, 2018 Qtr 3, 2018 Qtr 4, 2018
Figure 2: Project schedule
Source: (Chen, Ling and Chen, 2003)
3.5. Objectives & Constraints
The objective of the project schedule is to manage all the task of the project of ‘Getaways
Travels’ in proper sequence, and in a very consistent manner leading to the best execution of the
task planned. As it helps in scheduling the entire task performed in ‘Getaways Travels’ project
which further results in minimizing the time.The constraints of project schedule are that if all
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team members are not agreeing on same things and if conflicts arise than it leads to delay in the
complete schedule and things get postpone leads to bad management.
11

4. Proposed strategic alignment plan
Figure 3: Strategic Alignment Plan
In the strategic alignment plan, initially Goals are decided for the project of ‘Getaways Travels’
which includes development an online travel system that ensures the user to purchase online
tickets of flights, enquiry of flight schedule, searching a flight, checking its future schedules,
tracking of flights etc. We want to achieve several Desired Outcomes of making a system for
‘Getaways Travels’ that must be user-friendly and reliable for granting additional features and
achieving passenger ease. We will get there by following several Strategies that divides the task
among all team members and distributing the responsibilities by forming a work breakdown
structure. Also the project is being scheduled so that the task can be done in minimum time and
effectively. We can measure the success of the ‘Getaways Travels’ project by measuring the
Targets that needs to be achieved which can be done by properly analyzing the desired Results.
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GoalsDesiredOutcomesStrategiesMeasuersandtargetsResults
Where we want to go?
How we will get there?
How do we measure success?
How did we do?
How can we improve?
Mission

These results can be further improved by making several amendments in the system like by
adding more payment modes in addition to PayPal for example E-wallet and by making users
aware regarding the nearby stores from where they can purchase tickets (Henderson and
Venkatraman, 1992).
5. Description of current system
The project of ‘Getaways Travels’ is currently working efficiently because of great team
contribution. Although it is successful enough to meet user requirements but still the team
decided to add few amendments in the system for better working of ‘Getaways Travels’.
5.1. Issues
 Users are unaware of the available nearby stores from where they can buy or collect their
tickets.
 In addition to PayPal, more modes of payments like E-Wallet and credit cards must be
introduced to make the payment methods simpler and easier for users.
 The system lacks a feedback page on social media that allows the user to share their trip
experience.
 It doesn’t regularly notify the user regarding the latest updates that are proposed by
‘Getaways Travels’.
5.2. Problems
 At the time of team meetings, many of the team members are not gathered or collected
due to their own time-related issues so it directly affects the discussion making and
targets that are required to be achieved. It even leads to delay in the deliveries.
 Several conflicts are raised while reaching a conclusion, not all team gets satisfied with a
particular decision that delays the delivery and effects the projects of ‘Getaways Travels’.
 The demands of customers or passengers from the ‘Getaways Travels’ keeps on changing
very frequently.
5.3. Constraints
 Some of the restriction that occurs whiles the processing of the project of ‘Getaways
Travels’ is the lack of training of staff that is inexperienced.
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 Work negligence among the team members is the biggest obstacle towards the success of
‘Getaways Travels’ (Hanke and Teo, 2003).
6. Proposed Stakeholder Analysis and Management Plan
Some of the stakeholders that are defined and responsible for the development of ‘Getaways
Travels’ are classified as
 Passengers
 Airport organization
 Investors and bondholders
 Managers
 Employees and staff
 Service providers
Table 3: Analysis of Stakeholders
S.no. Stakeholders Goals
1 Passengers They aim good quality of services at a minimum price,
operational efficiency, profitability, and safety.
2 Airport organization They aim for growth of ‘Getaways Travels’, its safety
and security along with operational efficiency.
3 Investors and bondholders They aim for profits in investments and growth in
enterprise value.
4 Managers They aim for productivity growth, maximum turnover,
and growth.
5 Employees and staff They aim for benefits in their wages, better working
conditions, and secure jobs.
6 Service providers They aim for better delivery and payment conditions and
fulfillment of made commitments timely.
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Figure 4: Analysis of Stakeholders
The diagram above analyses the power and interest range of different stakeholders defined for
the project of ‘Getaways Travels’.
 Passengers: They are the stakeholders that have high power but low interest in the
‘Getaways Travels’ project.
 Airport organization: They are the stakeholders that have high power but high interest in
the ‘Getaways Travels’ project.
 Investors and bondholders: They are the stakeholders that have low power but high
interest in the ‘Getaways Travels’ project.
 Managers: They are the stakeholders that have high power but high interest in the
‘Getaways Travels’ project.
 Employees and staff: They are the stakeholders that have low power but high interest in
the ‘Getaways Travels’ project.
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 Service providers: They are the stakeholders that have high power but low interest in the
‘Getaways Travels’ project (Varvasovszky and Brugha, 2000).
Table 4: Management Plan of stakeholders
Stakeholde
r
Role
(1,2,3)
Interest
(1,2,3)
Influence
(1,2,3)
What is the most
important goal of the
stakeholder
How will he/she
contribute
Passengers 2 3 2 Grab good quality
services.
Using services and
making payments.
Airport
organization
2 3 2 Manage the growth along
with its security.
Provide services to
systems.
Investors
and
bondholders
1 2 2 Grab profits in
investments.
Invest in the
project.
Managers 3 2 2 Manage productivity
growth.
Manage the project.
Employees
and staff
3 1 1 Grab better wages and
job security.
Manage customer
bookings.
Service
providers
2 1 2 Provide better delivery. Provide services to
customers.
Source: (Keeffe and Energy, 2009)
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7. References
 Borenstein, S. and Rose, N.L., 2014. How airline markets work… or do they? Regulatory
reform in the airline industry. In Economic Regulation and Its Reform: What Have We
Learned? (pp. 63-135). University of Chicago Press, viewed 24 April 2018,
http://www.nber.org/chapters/c12570.pdf
 Clausen, J., Larsen, A., Larsen, J. and Rezanova, N.J., 2010. Disruption management in the
airline industry—Concepts, models and methods. Computers & Operations Research, 37(5),
pp.809-821, viewed 24 April 2018,
http://www.academia.edu/download/30969079/Disruption_Mgt_Airlines_-
_Clausen_et_al.pdf
 Korhonen, J., Pajunen, L. and Puustijarvi, J., 2002. Using Web services and workflow
ontology in multi-agent systems. In Workshop on Ontologies for Multi-Agent Systems,
Siguenza, Spain, viewed 24 April 2018,
https://pdfs.semanticscholar.org/f757/c22d6fd2a6d0d7ed863c9e597800e6aaaad9.pdf
 Martin, R.L., 2002. The virtue matrix: Calculating the return on corporate
responsibility. Harvard business review, 80(3), pp.68-75, viewed 24 April 2018,
https://www.researchgate.net/profile/Roger_Martin2/publication/11469813_The_virtue_matr
ix_Calculating_the_return_on_corporate_responsibility/links/0fcfd50800ca3d126a000000/
The-virtue-matrix-Calculating-the-return-on-corporate-responsibility.pdf
 Chen, C.H., Ling, S.F. and Chen, W., 2003. Project scheduling for collaborative product
development using DSM. International Journal of Project Management, 21(4), pp.291-299,
viewed 24 April 2018, http://bibing.us.es/proyectos/abreproy/60071/fichero/Volumen+I
%252FInformaci%C3%B3n+adiccional%252FEstado+del+arte
%252FProject+scheduling+for+collaborative+product+develpment+usig+dsm.pdf
 Henderson, J.C. and Venkatraman, N., 1992. Strategic alignment: a model for organizational
transformation through information technology. Transforming organizations, pp.97-117,
viewed 24 April 2018,
https://dspace.mit.edu/bitstream/handle/1721.1/49184/strategicalignme90hend.pdf?s
 Hanke, M. and Teo, T.S., 2003. Meeting the challenges in globalizing electronic commerce
at United Airlines. Journal of Information Technology Case and Application Research, 5(4),
17

pp.21-38, viewed 24 April 2018,
https://www.researchgate.net/profile/Thompson_Teo/publication/246801666_Meeting_the_C
hallenges_in_Globalizing_Electronic_Commerce_at_United_Airlines/links/
541bf3750cf203f155b34574.pdf
 Varvasovszky, Z. and Brugha, R., 2000. A stakeholder analysis. Health policy and
planning, 15(3), pp.338-345, viewed 24 April 2018, https://academic.oup.com/heapol/article-
pdf/15/3/338/9806369/150338.pdf
 Keeffe, K. and Energy, H., 2009. Stakeholder Management Plan. LEA, 2, p.0001, viewed 24
April 2018, http://www.homeinsulationroyalcommission.gov.au/Hearings/Documents/
Evidence16April2014/LEA.002.001.0001.pdf
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