Global Innovation and Trends Essay 2022

Running Head: GLOBAL INNOVATIONS AND TRENDS
GLOBAL INNOVATIONS AND TRENDS
Name of the Student
Name of the University
Author Note

GLOBAL INNOVATIONS AND TRENDS1
The essay describes a major global trend in the Tourism and hospitality management
industries. The purpose of the essay is to identify and examine key factors that affect global
trends within these industries as well as investigating and assessing major future trends
within the industries. The essay chooses ROBOTICS as a global trend within these industries,
examines key factors that affect this trend by giving a brief history of the trend and explains
three context specific issues of the trend by investing and assessing the current impacts of
that trend as well as providing well-considered predictions for its impact on these industries
in future. (Pritchard, 2018).
The use of Artificial Intelligence (AI) in robots is discussed by combining Augmented
and Virtual Reality techniques. The essay concludes by mentioning three criticisms of the
cited trend within these industries and critically assesses their validity .Key factors driving
global trends within these industries are Catering to Milennials, Tech Explosion, Influx of
international visitors, increased emphasis on health and well-being And Need for seamless
technology. (Papathanassis, 2017).
This trend coalesces science and engineering to produce robotic mechanisms to assist
humans in job performance. This is basically a mechanism by which machines are developed
as substitutes for human beings and are made to do humanly activities. The history of
Robotics goes back to the time of Industrial Revolution, when complex machines were used.
Modern robots were first used in industries as machines. Since the 20 th century, digitally
monitored robots have been used having Artificial Intelligence (AI).Use of robotics in
hospitality industries has become a common phenomenon throughout the world. Its usage
ranges from Artificially Intelligent chat boxes which assist in customer servicing to robot
assistants serving guests in hotels. George Devol made the first robot by copyrighting a
manoeuvre called Unimate. This model was later modified into an industrial robot by
businessman cum engineer Joseph Engleberger in late 1960s. (Bowen & Morosan, 2018).

GLOBAL INNOVATIONS AND TRENDS2
Robotics is being used to a large extent in Hospitality and Tourism industries .The
essay describes three context specific uses of Robots in these industries. Firstly, in hotels
and hospitals , people often use a moving object as suitcase while travelling. This is the
specific use of a robotic suitcase called TRAVELMATE that follows the user on its own.
Making use of anti-collision technology, it can turn a full circle and eliminates the worries of
being carried or pushed .Secondly, flights and hotels can be booked by using ROBOTIC
CHATBOTS. As a chatbot is a type of software conducting visual , audio or text
conversations between people , these robotic applications can deliver basic customer
services by intelligently guiding customers through the booking process. Thirdly, deploying
robots for the security of airports is a major technological innovation. ( Hsu, 2018). These
SECURITY ROBOTS can provide excellent service by identifying concealed weapons and
helping to provide safety and peace of mind to passengers while travelling.The impacts of
employing robots as illustrated above are proving beneficial to the hospitality and tourism
industries. Robots in hospitality industry improves the overall experience of guests, as
information can be provided at the touch of a button .Check-ins and Check-outs have been
made easier by robotic assistance. Another use of AI using robots in Hospitality is Data
Analysis in which robotic technology can be used to sort data through surveys and online
reviews .AI can then analyse this information to conclude about the overall performance of
the industry .( Murphya, Hofackerb & Gretzelc, 2016). Robots can apply AI in Hospitality
industries to improve human-robot communication by using Augmented Reality
(AR).Medical robots facilitated with Augmented Reality can help to reshape the future of
disabled persons. Robots can be used in healthcare by performing delicate surgeries as well
as providing direct assistance to patients .Using Virtual Reality trains robots to identify
objects. This technique can be applied in hospitals to teach robots the finest biological
structures in the human body. Robots can respond to customer needs and answer them