Global Innovations and Trends

Running head: GLOBAL INNOVATIONS AND TRENDS
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Global Innovations and Trends
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GLOBAL INNOVATIONS AND TRENDS 2
Hospitality and Tourism industries are the most competitive and for this reason, hotel
keepers must follow to implement the global trends in the business. These trends have
implications in the tourism industry and they include technology which has helped reduce costs,
for example, replacing human labor, enhance operational efficiency, improve services and
customer experience. Safety and security are also a global trend which needs to be considered by
any business which needs to survive in the ever competitive markets (Bii, 2013). Information
security, especially by companies which have embraced online payment systems, should be
given priority as customers fear to lose their hard-earned financial resources to cybercrime
criminals.
To enhance technology and service delivery in Hurricane business chatbots can be used.
Chatbots are computer programs that conduct conversation through textual methods. They have
many qualities such as making lives easier. They also have a human or personal touch with
customers which enables the application to sort all customer needs fully. They also give short
and simple interactions and they are also efficient in that they keep users engaged and give quick
responses (Duffy & Jonassen, 2013). Chatbots are only implemented after analyzing potential
clients. The client can either be B2B or B2C.
Hurricane is one of the best restaurants in Sydney and for that, it needs to maintain a
cordial relationship with customers so as to maintain its customer base. The restaurant has faced
numerous challenges in the recent past which can cost it a lot if the challenges are not well
addressed. The challenges include booking system problems when clients are trying to reserve a
table. This creates a lot of inconvenience to the customers and customer loyalty may shift
(Humphreys, 2013). The restaurant has also been faced with the challenge of giving customers