Consumer Rights Act and Sale of Goods Act: Harvey's Rights and Remedies

Commercial Law
Advise Harvey as to his rights and any remedies that he may have.
The Sale of Goods Act has been replaced by the Consumer Rights Act, 2015 however a
consumer may still claim under this legislation if the goods have been purchased on or before 30
September, 2015, and are found to be faulty. According to the Sale of Goods Act, 1979, it is
required that the goods should be as described by the seller, similarly they should be fit for
purpose and of satisfactory quality. The meaning of the requirement that the goods should be fit
for purpose means both for the everyday use of the goods and also for the specific purpose that
the buyer had told to the seller. An example of this situation is when the buyer had specifically
told. The seller that he or she is looking for a printer that is compatible with their computer or
when the consumer is looking for wall tiles that are suitable for being used in the bathroom. At
the same time, the law provides that the goods should also match with any sample that has been
shown to the consumer in store or to the description given in a brochure. However, an exception
is present in this regard, and the goods may not be of satisfactory quality when the defect or the
issue present in the goods has been specifically drawn to the attention of the consumer before
making the purchase. Therefore, if the consumer had examined the goods and was given an
opportunity to notice, but could not do so, that the goods were not of satisfactory quality or when
the sale was concluded by December, if the lack of quality would be obvious after a reasonable
examination of the sample, the consumer is not allowed to argue by the law that the goods are
not of satisfactory quality.
Harvey made a phone call to Lewis and told him that he was going to reject the tiles because
they were damaged. Harvey also told him that he wanted to reject the paint and the bricks also

and was going to claim compensation as he was unable to meet the deadline. On the other hand,
Lewis tells Harvey that he cannot reject the goods as a result of the clause present in the standard
terms and conditions of Litt Building Supplies in which it has been mentioned that the buyer had
waived his right to bring action under section 12 to 15 of the sale of goods act, 1979. Therefore
the issue in this case is related with the rights and remedies that may be available to Harvey
under the law.
It needs to be noted that according to the Sale of Goods Act, the goods it should be (i) as
described; (ii) of satisfactory quality; (iii) and they should be fit for purpose. In case the goods do
not fulfill any of the above-mentioned criteria, it can be conceded that the seller is in breach of
contract. This gives a rise to a claim under the Sale of Goods Act.1 The law provides in this
regard that when the goods have been purchased before 30 September, 2015 and the goods do
not need any of the criteria mentioned above, in such a case the consumer can bring a claim
under the Sale of Goods Act.2 When a consumer wants to bring a claim under this legislation,
there are a number of ways in which the issue can be resolved, depending on the circumstances
of each case and what the consumer wants to be done in order to solve the problem. It also needs
to be noted that the rights provided to the consumer are against the retailer (the company that had
sold the product) and not the manufacture. Therefore, the consumer is required to bring a claim
against the retailer. In the same way, the provisions of the Sale of Goods Act are not applicable if
the goods have been bought on hire purchase. However, in such a case the Supply of Goods
Implied Terms Act, 1973 is applicable. This legislation makes the hire purchase company
responsible regarding the quality of the goods and provides the consumer slightly different
rights.
1 R Goode and E McKendrick, Goode on Commercial Law (4th edn Penguin)
2 PS Atiyah, J Adams and H MacQueen, Atiyah's Sale of Goods (12th edn Longman)

In order to get a refund for a faulty product, the consumer is required to reject the product and
return it within a reasonable time. However, what is reasonable time depends on the particular
circumstances of each case even if 3 to 4 weeks are considered as a good benchmark.
The law provides that if the faulty goods have been purchased by the consumer, a choice is
available to the consumer to reject the goods in accordance with the Sale of Goods Act. In such a
case, it is available to the consumer to give back the goods and get a refund. However it needs to
be noted that the law provides that the goods should be rejected within a reasonable time. On the
other hand, if it has become too late to reject the goods, the consumer has a right to get the
defective product repaired or replaced.3 In such a case the consumer can mention its preference.
However, the retailer generally chooses to do whatever is cheaper to them. According to the Sale
of Goods Act, a retailer is under an obligation to either repair or replace the defective product
within a reasonable time and at the same time without causing significant inconvenience.4 On the
other hand, if this is not done by the seller, the law allows the consumer to either claim a
reduction on the purchase price or claim the money back by deducting an amount for the use of
the goods.5 In case the retailer had refused to review the goods and is also not ready to replace
them, the consumer may have a right to arrange for someone else to repair the goods and then
claim compensation from the retailer regarding the cost of doing so.6 In this case, it was stated by
the Court that Section 13 of the Sale of Goods Act is only applicable in case of the goods
suitable description and hence, the buyers do not have any protection.
3 E Peel, Treitel: The Law of Contract (7th edn Thompson, London 2008)
4 L Sealy and RJA Hooley, Commercial Law: Texts, Cases and Materials
5 E McKendrick, Contract Law (8th edn Palgrave, London 2009)
6 Harlingdon & Leinster Enterprises Ltd v Christopher Hull Fine Art Ltd [1990] 1 All ER 737