HBT

hi

HOSPITALITY BUSINESS
TOOLKIT

Cover Content
 Introduction
 Different functional roles within hospitality sector
 Different methods of communication, monitoring and coordination within
organisation
 Conclusion
 References

Introduction
Hospitality is defined as service or an act where lot of activity are being
performed in respect to entertaining guest, receiving, welcoming guest,
etc. Businesses which are related to hospitality industry render several
kinds of services like lodging, catering, entertainment services, etc. to
guest so as to satisfy the customers need as well as to gain advantages
in their businesses..

Different functional roles within hospitality sectors
To manage business operations in a desired manner, it is essential
for a company to carry out their responsibilities and duties in an
appropriate manner. To achieve this, every firm is require to prepare
an organisational chart that helps in defining the role of every
employee in a proper manner.

Functional roles in hospitality sector

Functional roles within hotel

Functional roles within Theme Park

Different methods of communication,
monitoring & coordination in hospitality
department
There are several kinds of communication and interaction
measures that will be beneficial for an organisation to convey
their data & information in a proper manner. Some tools
associated for communication purpose are meetings,
presentations, skype, video conferencing, WhatsApp etc.

Recommendations
To enhance their communication level, it is vital for Tasty Bud
restaurant to take benefits of other digital media such as WhatsApp
and Skype. Along with this, sufficient amount of funds are required
by restaurant so that all the functions and activities can be carried
out in a proper manner that will help the company in gaining
competitive advantage over rival companies.

Conclusion
From above mentioned presentation, it is analysed that with the assess
of formative communication system, manager can convey
information in a desired manner so that no misunderstanding will
take place and an effective working environment can be sustained
with a firm.

References
Bruce, J. and Stephens, C. A., 2017. Bridging secondary and
postsecondary leadership experiences: A toolkit for
leadership learning facilitators. New directions for student
leadership. 2017(155). pp.95-106.
Dirrigl Jr, F. J. and Noe, M., 2018. The teacher writing toolkit:
enhancing undergraduate teaching of scientific writing in the
biological sciences. Journal of Biological Education, pp.1-
17.

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