HBT

HOSPITALITY BUSINESS
TOOLKIT

Cover Content
 Introduction
 Different functional roles within hospitality sector
 Different methods of communication, monitoring and coordination within
organisation
 Conclusion
 References

Introduction
Hospitality is defined as service or an act where lot of activity are being
performed in respect to entertaining guest, receiving, welcoming guest,
etc. Businesses which are related to hospitality industry render several
kinds of services like lodging, catering, entertainment services, etc. to
guest so as to satisfy the customers need as well as to gain advantages
in their businesses..

Different functional roles within hospitality sectors
To manage business operations in a desired manner, it is essential
for a company to carry out their responsibilities and duties in an
appropriate manner. To achieve this, every firm is require to prepare
an organisational chart that helps in defining the role of every
employee in a proper manner.