Health and Social Care Services - Case Study
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Added on 2020-01-23
Health and Social Care Services - Case Study
Added on 2020-01-23
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139 - PRINCIPLES OF HEALTH AND SOCIAL CAREUniversityPRINCIPLES OF HEALTH AND SOCIAL CARENameIDUnite TitleCode NumberLecturer’s namePage 1 of 14
139 - PRINCIPLES OF HEALTH AND SOCIAL CARETable of contentPage 2 of 14
139 - PRINCIPLES OF HEALTH AND SOCIAL CAREIntroductionHealth and social care services along with the medical treatment also concern with the patient’s right toindependence, dignity and participation in the decision making process of their treatment. For this theadherence to the principles of health and social care are essential to ensure that no right of the service useris violated during the treatment process or while availing the service (Glasby, 2017). This particular studyis focused towards evaluation of these principles that guide the health and social care practices andadherence to which is essential for ensuring overall development of the service users as well as theservice providers. This particular aspect of the health and social care services is evaluated in this studythrough four different cases across four tasks and the learner has acquired the role of caregiver as well associal care personnel to address the concept of principles in health and social care services. Task 1: LO1 (Report based on case scenario)1.1 Application of principles of support to ensure care forAngela and herparents in HSC practice (Refer to the Fact Sheet)1.2 Procedure for protecting patients, clients and colleagues from harmProtecting personal information-It is essential for the health and social care personnel to ensure personaldetails of the patients, clients and colleagues as per the Data Protection Act 1998 to protect them from anyhumiliation (Legislation.gov.uk, 2017). The health care organisation might introduce strict policies aboutconfidentiality of such information to protect the service users and employees from any harm. Details ofthe health hazard of the patient and their treatment procedure are to be kept confidential. As per the givencase that the record of health issue and behaviour discrepancies observed about Angela are to be keptconfidential. Moreover, the information about the health hazard of Angela’s father is not to be disclosedwithout their formal consent.Developing infrastructure and services based on client’s needs- development of appropriateinfrastructure in which the clients can operate without the supports of someone else is essential forprotecting dignity of the clients. In case of Angela and her family availing care, support to Angela’s fathermight reduce the emotional turmoil of Angela’s mother leading to better cooperation between them. Inaddition, the organisation might also support Angela to arrange own accommodation. On the other hand,Page 3 of 14
139 - PRINCIPLES OF HEALTH AND SOCIAL CAREdevelopment of the infrastructure to support the service providers in best possible manner might alsoimprove their service quality. Availing instructions regarding avoidance and combating harm- arranging seminal and trainings for theclients and fellow colleagues respectively informing them of the various types of hazards that might facealong with providing solutions might help them to remain safe. While for the colleagues, the trainingmight incorporate fire drills, reaction towards any natural calamity or protection from cyber forgery incase of clients along with these issues risk of their own health hazard is also to be considered (Pulvirentiet al. 2014). For instance, in case of Angela, as the individual suffers from learning disability thereforesocio-emotional complication is a possible risk for the client. This risk along with the solution of the issueis to be communicated Angela to empower her to combat the risk. 1.3 Benefits of adhering to person centred approach with HSC service usersPerson centred approach is the therapeutic approach introduced by Carl Rogers, that emphasises onempowering the service user and exhibit empathy for them. This is a non-directly approach that is oftencriticised for excessively dependent upon client’s will for communicating. Applying own experience fromunit 4’s learning the learner has identified that communication and empathy is crucial in health and socialcare services. One of the major benefits of this approach is that it is non-directive in nature. Thus, it hasbetter scope of divining the needs of the clients and factors that cause discomfort for them based on whichthe care services might be customers (Kitson et al. 2013). Such kind of service possesses betteropportunity of generating trust among service users. For instance, Jo in the given case, instead of actinglike a specialist let Angela to express her agitation which finally helped in understanding the aspect thatgenerate such behaviour in Angela. Here Jo did not oppose the behavioural choice of Angela. Without the application of person centred approach Jo might have failed to recognise the real reasonbehind behavioural discrepancy that Angela lately exhibited. It has also been observed that the clients incase of person centred therapeutically process feel less threatened by the therapist hence communicatebetter within them, which is essential for taking an uniform decision about treatment process. In the givencase, during Jo’s interaction with Angela’s parent’s, Angela’s mother despite of possessing negativeperception about Jo, earlier, expressed the reason for her agitation. This helped Jo to find the root ofAngela and her mother’s behaviour, based on which Jo might be able to assist Angela and her parents tohandle the issue in bettermanner.Page 4 of 14
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