Essential Skills for Health and Care Management A1

Essential Skills for Health and
Care Management A1

Health and care management is defined as the efforts which are made in the planning,
directing activities within the health care system for patients who are in need of the care services
(Wager, Lee and Glaser, 2021).
Thus, the essay will analyse the workplace stressors to staff working in the health and
care sector in reference to the case study which is of Mr. Thompson having health issue of
facing burnout. Further, the stressors will be discussed which impacts the performance and the
well-being of the carers, service clients and teams. Moreover, strategies to minimize the stressors
will also be explained in more detail manner.
Component Part 1
Question 1
Exploring workplace stressors to staff working in the health and care sector and
considering how the stressors impact on the performance and well-being of carers, teams
and service clients and identifying the strategies to minimize these stressors
Workplace stress is the stress which affects the physical and emotional response that
happens when there is a conflict between job demands on the employee and the resistance of
control an employee has over meeting these demands. There are some major workplace stressors
which affects the staff working in the health and care sector and these are mentioned as -
 Burnout (Rasool and et.al., 2020).
 Conflicts with patients, co-workers and other health care professionals.
 Communication breakdown.
These are some major workplace stressors to staff working in the health and care sector for the
patient who is Mr. Thompson is having more dependency levels. In the case of Mr. Thompson,
the issue is that there has been increase in the dependency of the care services which is making
Mr. Thompson rely more on care services. Rather, there is certain care which can be provided to
Mr. Thompson also his family is concerned about his health (Foy and et.al., 2019). The family is
also complaining about the care team which is causing break in the communication and is
increasing stress at different levels to all the people who are involved. The workplace stressors
which have been identified are the aspects which are determining the concerns regarding the
stress which is caused to the staff working within the health and care sector.
Due to burnout, conflicts with patients, co-workers and other health care professionals
have been affected at large scale. These workplace stressors have created problems which are

determined of how ineffectively there are aspects which are physically and emotionally
damaging the thought processes of the health care staff (Ravalier, 2019). The major reason for
the workplace stress which has been caused in Mr. Thompson's case is that there has been
communication breakdown for providing the care services to Mr. Thompson. This has caused
major problem and has involved the whole family and other healthcare professionals and staff
members having stress. The problem of Mr. Thompson which is related to his health is that Mr.
Thompson is relying more on proper health care services. This has been the aspect of how the
communication barriers and causing the workplace stress to the staff which is working within the
health and care sector.
The stressors impact on the performance and well-being of carers, teams and service
clients which are — burnout, conflicts with co-workers, patients and other health care
professionals and communication breakdown (Foster and et.al., 2020). Among all these
workplace stressors there has been one major stress aspects which is in the case of Mr.
Thompson and that is due to communication breakdown there has been stress which has caused
within all the individuals who are involved, and they are — family, staff working and other
healthcare professionals at large scale. Due to stress which has been created at the workplace,
there has been a great impact on the performance and well-being of carers, teams and service
clients as they are facing the burnout in providing care services to Mr. Thompson. The
workplace stressors impacts the performance of how the carers are taking care of the patient who
is Mr. Thompson. The teams and service clients are also impacted and this hinders their
performance largely within health and care sector.
Burnout makes the carers, teams and service clients more prone to tiredness and ill
health. This makes their performance weaker which then contributes less in taking care of the
Mr. Thompson at large scale (Lovejoy and et.al., 2021). Due to communication breakdown the
performance of carers, teams and service clients is also impacted and this results in failure while
taking care of the patients. Mr. Thompson and family is also having complaints about the
communication breakdown which is causing more stress to all the people who are involved for
providing care of Mr. Thompson. Burnout has caused excessive and prolonged emotional,
physical and mental stress. Due to this, there is more turnover and disengagement of the carers,
teams and service clients who are involved. Also, conflicts with patients, co-workers, and other
healthcare professionals impacts their performance for taking care of the patients as in this case,