Health Management Case Study: Actions and Measures to Resolve Conflict

Health Management
(Case Study)

Discussion
Actions to
be taken by
the
Program
Director
•The program director has taken up the responsibility of
reducing the communication gap in between the
executive director and the team leads by arranging
meetings
•The programme director can also find put the strengths
and weaknesses of the two parties involved in the conflict
and then collaborate their duties by allocating ad
distributing work that helps both to work efficiently.
Measures to
be taken by
the
Executive
Director
•The executive director should be trained to
understand the competencies and the working
methods of the team leaders and let them prove
their efficiencies without his support.
•The increase in the proportion of men occupying
the roles of team leaders can also help better the
situation

Debriefing
Problem Identification and Gathering
Perceptions
In this particular case study, the problem lies in
the area of corporate social responsibility as it
involves gender discrimination and role
differentiation based on the same.
Gathering perceptions of the employees involved
in the conflict as well s employees not involved in
the conflict is very important. It will help in
gaining their insight and view based on the
problem and will help solve the same in a
pragmatic and easy manner.