Building Organizational Capacity in Healthcare

Running Head: HEALTHCARE
0
Building organizational capacity in healthcare
6/1/2019

HEALTHCARE
1
The essay brings about the discussion on the concept of leadership, and the role of the
leaders in context to healthcare organisations. Leadership is an essential element or important
phenomenon in any organisation as it determines an influence on the behaviour of the
individuals to attain goals. The role of a leader is crucial in the organisations to support
positive change in the organisational processes or practices. In addition, the essay will also
analyse the aspect and process of change within clinics or hospitals through the support of
managers or leaders.
The aim or objective behind the development of leadership and effectiveness in the
operations is to develop the capacity of the organisation at the public level. Moreover, the
discussion will also mention one aspect or health practice area that requires performance
requirement. This further states the application of change and leadership theory. The
assignment will therefore include the concepts of workplace culture, change management
practices, importance of benchmarking strategy, and others. Thus, it can be stated that the
essay will analyse the PI strategy of the health care organisations. Thus, the readers through
this essay will gain an understanding of the role of the leaders and their practices to assess
importance of benchmarking and the practices of change within institutions (Fortenberry &
McGoldrick, 2016).
To define and discuss the meaning of leadership in healthcare, it refers to the
behaviour of an individual for directing activities of a group towards a common goal. The
purpose of a leader is to influence the group activities and initiate positive change in the
organisation. Leadership theory is dynamic and evolves or changes over time, and the key
aspects of leadership is to assist group to cope with the change in the organisation (Foronda,
MacWilliams & McArthur, 2016).
In context to health care institutions, it has been found that leadership qualities and
strategies act as major processes, which determine the importance of workplace health
promotion. This is one of the aspects considered important on the health related work
practices, which aim to create a positive impact on the process of change. In healthcare
organisations, there are numerous professional groups, departments and speciality areas that
interact with each other. Therefore, these different groups might support or conflict with
each other. This is one major aspect that determine the significant role of the leader, as the
process of leadership capitalizes or incorporates the aspect of diversity as a whole, and
efficiently utilises the resources of the organisation (Berman, 2015).

HEALTHCARE
2
Change in an important aspect in any organisation, and essential to be incorporated to
lead growth and success of the organisations. The role of a nurse leader is vital for the
effective implementation of change processes, in the healthcare practices. However, the
leadership change acts as a major challenge for the nurse leaders or specialists in the
healthcare. A number of leadership approaches can be adopted or implemented within
healthcare organisations, such as transformational leadership, conflict management, shared
leadership, collaborative leadership, and distributed leadership (Alligood, 2017).
Now, the discussion will further proceed to the assessment of one specific area of
health practice that requires performance improvement (PI) for implementing theories of
change and leadership. For gaining an understanding of the health practice area, ‘Therapeutic
Alliance’, or relationship is one of the important health-related practices (Birnbaum, 2017).
The term ‘therapeutic alliance’ is the relationship between the health care professional and
client or patient, and they work for initiating a positive change in the healthcare. It is a caring
relationship which support and lead to the patient’s safety and wellbeing. Therefore, nurse
leaders or health managers need to focus on developing essential skills to establish sound
relationship with the patients (Asiri et al., 2016).
Furthermore, the aspect of communication between the health professionals and client
is understood as a vital part of the therapeutic relationship. Therapeutic practice involves oral
communication of the public health professionals and nurses on one hand, and between the
patient and their support members on the other. However, it has been analysed that many
health care settings face the problem of effective communication between the health experts
and their clients. Therefore, ’lack of effective communication’ is one major issue which
requires performance improvement to lead change in the institutions (Foronda, MacWilliams &
McArthur, 2016).
The strategy of performance improvement (PI) focuses upon enabling improvement in
the processes of providing health care facilities or services to the patients. The goal of PI is
observed to improve the clinical outcomes, enhancing the experience of patients, and
minimise the costs of healthcare. The below diagram, represents the eight steps or stages of
the performance improvement strategy which are applied to the healthcare for initiating the
change initiative, and attaining the health outcome of the patient (Pannick, Sevdalis &
Athanasiou, 2016).

HEALTHCARE
3