Project Management Plan for Healthcare Facilities for Elderly People Living Alone

This project management plan is for providing healthcare facilities to the elderly people living alone. It includes feasibility, quality management, change control processes, ISO, TQM, Six Sigma, cost benefit analysis, benchmarking, design of experiments, COQ, and additional quality planning tools.

Running head: PROJECT MANAGEMENT PLAN
Assignment 2 / Final Report: Project Management Plan
Name of the Student:
Name of the University:

1PROJECT MANAGEMENT PLAN
Table of Contents
1. Project Feasibility...............................................................................................................2
a. Feasibility and sustainability of the project.....................................................................2
b. Approval requirements...................................................................................................2
c. Project assumptions.......................................................................................................3
d. Known constraints..........................................................................................................3
e. Possible improvements..................................................................................................3
2. Project Quality Management.............................................................................................3
a. Description of the Quality items.....................................................................................3
b. Measurable items and units of measure........................................................................4
c. Quality Definition Table..................................................................................................5
d. Summary and analysis of the outcome..........................................................................5
e. Information related to Quality Management...................................................................6
Change control processes..............................................................................................6
ISO..................................................................................................................................6
Total Quality Management.............................................................................................6
Six Sigma........................................................................................................................6
Cost Benefit Analysis......................................................................................................6
Benchmarking.................................................................................................................7
Design of Experiments...................................................................................................7
Cost of Quality (COQ).....................................................................................................8
Additional quality planning tools.....................................................................................8
Quality control and quality assurance..........................................................................10
Other information..........................................................................................................11
Process improvement plan...........................................................................................12
References...........................................................................................................................13

2PROJECT MANAGEMENT PLAN
1. Project Feasibility
a. Feasibility and sustainability of the project
This project is focused on providing healthcare facilities to the elderly people living alone
so that they will be able to lead a healthier life. This project is feasible in terms of the idea
that has been proposed for development of the organization to support the older people
living alone in their homes. The project is feasible in terms of the budget being estimated
for the project as 49844.00 AUD will be sufficient to complete the project and which can be
easily arranged for development of the organization. The feasibility of the project underlies
in quality of outcomes that will be achieved hence a suitable quality management plan will
ensure sustainability of the project.
The sustainability of the project depends of the future perspectives and the goals that will
be fulfilled by the project in future (Kerzner & Kerzner, 2017). The long term goals of this
project is to serve the elderly people better so that they are able to lead a happy and
healthier life. This project will help to reduce the fatalities and health risks of the elderly
people. The key areas strengths and weakness that has been identified in context to this
project are illustrated as below:
Strengths Weaknesses
 Help and support for the elderly
people living alone
 Healthcare facilities to the elderly
people
 Easy to access and operate
 24x7 availability
 Barriers due to language and
communication
 Lack of awareness among the elderly
people
 Occurrence of technical issues
 Quality of care may not be suitable as
desired
b. Approval requirements
The approval requirements related to this project for development of the organization to
support the elderly people are listed as below:
 Project requirements – The identified requirements from the different
stakeholders have to be confirmed and verified before proceeding with the
project.

3PROJECT MANAGEMENT PLAN
 Project scope – The scope of the project will be as per the defined goals and
objectives and there will be proper plan for scope management (Harrison &
Lock, 2017).
 Project budget – The estimated budget for the project will be consulted with the
stakeholders and approved by the project sponsors.
 Estimated time – The time for completion of the project will be communicated
with the project owner and the project will begin only after confirmation of the
time.
c. Project assumptions
 The staffs have fluency in English language
 Proper training is given during recruitment of staffs
 Staffs are aware of the basic knowledge of first aid
 Proper risk management plan has been developed
 Proper marketing strategy has been developed for the organization
d. Known constraints
 There may be increase in cost during execution of the project
 Unavailability of staffs for providing support to the elderly people
 Limitation of time allocated for each call as one person may consume longer
time but then the next people will not get a chance for call
 The quality of outcome may not be as per the desired goals and requirements of
the client (Lock, 2017)
 Inadequate skill of the staffs for handling the clients
 Risks related to technical errors or telecommunication errors
 Resource constraint as the project sponsor or financial support may withdraw
during execution of the project.
e. Possible improvements
In this project, the improvements can be made with the help of the proper scope
management plan so that the changes in project scope could be handled effectively. The
scope management plan will help to retain the quality of outcomes to be achieved from the
project. Further, a proper communication plan is required for handling the communication
between the stakeholders as well as project team members to ensure success of the
project.

4PROJECT MANAGEMENT PLAN
2. Project Quality Management
a. Description of the Quality items
Quality items Description
Project progress It relates to monitoring the project progress as per the
determined schedule.
Budget at completion It will comprise of evaluating the budget after completion of
the project.
Completion time It relates to evaluating completion time of the project by
comparing it with estimated timeline for the project (Turner,
2016).
Fulfilment of the desired
requirements
The outcomes achieved from the project are according to
requirements of the customer.
Achievement of project
goals and objectives
The deliverable of the project are according to the
determined goals and objectives of the project.
Risk outcomes The outcomes from the risk identification and evaluation so
that risk management is successful.
Satisfaction of customers This item will check how far the customers are satisfied with
the outcomes from the project.
b. Measurable items and units of measure
Measurable
items
Units of
measure
Explanation
Project
progress
% of work
completed
This item refers to the amount of work that has been
completed as per the schedule. The % completion of
work can be evaluated in terms of the estimated timeline
so that the project progress can be controlled and
completed within estimated time.
Budget at
completion
Amount
(in AUD)
It refers to the budget that will be calculated after
completion of the project (Kerzner, 2018). It will be
calculated as the difference between planned value and
actual cost.
Estimate at
completion
Amount It relates to the estimated budget for completion of the
project.

5PROJECT MANAGEMENT PLAN
(in AUD)
Estimated
duration
Days It refers to the duration that has been estimated for
completion of the project.
Actual
duration
Days It is the actual time that has been taken to complete the
project.
Risk
Outcomes
Scale (1 to 5) It will be evaluated to determine the success of mitigation
strategies being implemented for successful execution of
the project.
Customer
Satisfaction
Scale (1 to 5) The satisfaction of the customers on the project
deliverables will be evaluated with the help of survey
questionnaire or interviews.
c. Quality Definition Table
Measurable items Units of measure Time
Project progress % of work completed During the execution phase
Budget at completion Amount (in AUD) After completion of the project
Estimate at completion Amount (in AUD) During the planning phase
Estimated duration Days During the planning phase
Actual duration Days After completion of the project
Risk Outcomes Scale (1 to 5) During the planning phase
Customer Satisfaction Scale (1 to 5) After completion of the project
d. Summary and analysis of the outcome
From the overall discussion on the quality management aspects, it has been identified that
the time, cost and scope are the major factors that can be used to monitor quality of the
project (Ross, 2017). The management of quality is essential to ensure success of the
project.

6PROJECT MANAGEMENT PLAN
The outcomes achieved from the quality management process will help to ensure that the
project deliverables are according to the goals and objectives of the project. The outcomes
will be able to fulfill desired requirements of the customers.
e. Information related to Quality Management
Change control processes
The process that will be followed for controlling changes in the project are listed as below:
1. Request for change which will be standardized
2. Submission and review of the change request by management (Ingason, 2015)
3. After documentation of the change request, it will be submitted to the project team
4. The options for change will be defined and response document will be created
5. Final decision will be made and change request will be approved.
ISO
The features or characteristics of the project outcomes will be evaluated to determine the
ability of the project to satisfy needs of the customer. The quality of outcomes will be
monitored and checked to ensure success of the project.
Total Quality Management
It refers to the approach that will be followed by the management for long term success
through evaluation of customer satisfaction (Hornstein, 2015). Every team member
associated with the project will participate in the process for improving the processes,
products or services such that success of the project can be ensured and the project
deliverables will be achieved.
Six Sigma
This is a statistical tool and technique which will be used for the project to eliminate the
identified errors or faults during progress of the project (Oakland & Marosszeky, 2017).
Through this technique, the improvements in process could be achieved so that the
deliverable of the project could achieved as per the desired requirements and quality.
Cost Benefit Analysis
Discount Rate Used 5.00%
Annual Benefits $ 75,000.00
Annual Operational Costs $ 23,564.00
One-Time Development Cost $ 26,280.00

7PROJECT MANAGEMENT PLAN
Year of Project

8PROJECT MANAGEMENT PLAN
0 1 2 3 4 5 TOTALS
Economic
Benefit
$0.00 $
75,000.0
0
$
75,000.0
0
$
75,000.00
$
75,000.00
$
75,000.00
Discount Rate 1.0000 0.9524 0.9070 0.8638 0.8227 0.7835
PV of Benefits $0.00 $71,428.
57
$68,027.
21
$64,787.8
2
$61,702.6
9
$58,764.4
6
NPV of all
BENEFITS
$0.00 $
71,428.5
7
$
139,455.
78
$
204,243.6
0
$
265,946.2
9
$
324,710.7
5
$
324,710.75
One-Time
COSTS $(26,28
0.00)
Recurring
Costs
$0.00 $
(23,564.0
0)
$
(23,564.0
0)
$
(23,564.00
)
$
(23,564.0
0)
$
(23,564.00
)
Discount Rate 1.0000 0.9524 0.9070 0.8638 0.8227 0.7835
PV of Recurring
Costs
$0.00 $
(22,441.9
0)
$
(21,373.2
4)
$
(20,355.47
)
$
(19,386.1
6)
$
(18,463.01
)
NPV of all
COSTS $(26,28
0.00)
$
(48,721.9
0)
$
(70,095.1
5)
$
(90,450.62
)
$
(109,836.
78)
$
(128,299.7
9)
$
(128,299.7
9)
Overall NPV $
196,410.96
Overall ROI
1.5309
Break-even
Analysis
Yearly NPV
Cash FLOW $(26,28
0.00)
$
48,986.6
7
$
46,653.9
7
$
44,432.35
$
42,316.52
$
40,301.45
Overall NPV
Cash FLOW $(26,28
0.00)
$
22,706.6
7
$
69,360.6
3
$
113,792.9
9
$
156,109.5
1
$
196,410.9
6
Benchmarking
This process refers to comparing the outcomes of the project with the actual stated project
outcomes. It is essential to determine whether the outcomes achieved are according to the
determined goals and objectives of the project to ensure success (Carvalho & Rabechini
Junior, 2015)
Design of Experiments
In this section, a control chart is used for progress of the project over time with the help of
observations being made. The control chart will show the current state of project so that
proper controlling measures can be implemented.

9PROJECT MANAGEMENT PLAN

10PROJECT MANAGEMENT PLAN
Control chart
1 2 3 4 5 6 7 8 9 10
28
29
30
31
32
33
34
35
36
37
Observation
Time
Cost of Quality (COQ)
It comprises of both cost of good and poor quality such that improvements can be made to
quantify the total cost of quality-related efforts and deficiencies (Pheng, 2018). The cost of
quality will be determined to ensure effectiveness of the budget estimation.
Additional quality planning tools
The additional tools that can be used for quality planning are presented as below:
Flowcharts

11PROJECT MANAGEMENT PLAN
Histograms
10/14/2018
10/15/2018
10/16/2018
10/17/2018
10/18/2018
10/19/2018
10/20/2018
10/21/2018
10/22/2018
10/23/2018
10/24/2018
10/25/2018
10/26/2018
10/27/2018
10/28/2018
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
Defects
Pareto chart
10/14/2018
10/15/2018
10/16/2018
10/17/2018
10/18/2018
10/19/2018
10/20/2018
10/21/2018
10/22/2018
10/23/2018
10/24/2018
10/25/2018
10/26/2018
10/27/2018
10/28/2018
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
0.0
0.5
1.0
1.5
2.0
2.5
3.0
Defects
Mean Sample Mean (Average of All Means)

12PROJECT MANAGEMENT PLAN
Scatter diagram
10/12/2018 10/17/2018 10/22/2018 10/27/2018 11/1/2018
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
Defects
Run charts
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
Defect
Quality control and quality assurance
The quality control and assurance are two different things but related to quality
management so that quality of the project outcomes are as per the desired requirements
(Ashuri, Jallan & Lee, 2018). Quality control refers to controlling the quality of outcomes as

13PROJECT MANAGEMENT PLAN
per progress of the project whereas quality assurance will be done to ensure that the
required steps are being performed correctly.
Other information
 Validity of the methodology – It has been identified that the methodology
being chosen for quality management of the project are compliant with the
quality standards and regulations.
 Change management approaches and strategies – The change control
process has been defined for the project and development a change
management plan will help to achieve desired outcomes.
 Adherence to review and acceptance procedures – The review of the project
outcomes has to be done by considering the acceptance from the
stakeholders associated with the project (Muller, 2017).
 Resolution of emerging issues – Any issue or conflict emerging during
execution of the project will be resolved with immediate effect through
emergency control procedures or effective conflict resolution technique.
 Monitoring of progress – The progress of the project will be monitored on a
constant basis so that it can be completed within the estimated budget and
time.
 Engaging appropriate project personnel and skills – The skills and abilities
for the project personnel’s will be checked before allocating them to the
project.
 Maintenance of documentation and records – The essential documentation
and approvals will be kept up to date alongside maintaining confidentiality
and security of data.
 Outputs that meets agreed customer requirements – The evaluation of the
outputs from the project will checked to determine whether those are
according to the desired requirements of the customer (Basu, 2017).
 Adherence to budget within time and cost – The budget at completion and
actual time of completion will be compared to the actual values to determine
whether project is according to the determined time and cost.
 Quality metrics – It refers to measurement of the value and performance of
the products, services or processes. Hence, it will be carried out on the
project to determine whether the project is on track and able to fulfill desired
requirements of the customers.

14PROJECT MANAGEMENT PLAN
Process improvement plan
The plan that will be followed for process improvement in context to this particular project
on development of an organization to help and support the elderly people are listed as
below:
1. The mission, vision and scope of services of the organization will be defined.
2. Goals and objectives of the organization have to be defined.
3. Data will be collected on the issues or errors within the organization so that
outcomes could be achieved from analysis (Kerzner, 2017).
4. Opportunities for improvement will be identified.
5. Implementation of the plan for quality improvement along with resource allocation

15PROJECT MANAGEMENT PLAN
References
Ashuri, B., Jallan, Y., & Lee, J. H. (2018). Materials Quality Management for Alternative
Project Delivery (No. FHWA-GA-2018-1622).
Basu, R. (2017). The Definition and Dimensions of Project Quality. In Managing Quality in
Projects (pp. 47-62). Routledge.
Carvalho, M. M. D., & Rabechini Junior, R. (2015). Impact of risk management on project
performance: the importance of soft skills. International Journal of Production
Research, 53(2), 321-340.
Harrison, F., & Lock, D. (2017). Advanced project management: a structured approach.
Routledge.
Hornstein, H. A. (2015). The integration of project management and organizational change
management is now a necessity. International Journal of Project
Management, 33(2), 291-298.
Ingason, H. T. (2015). Best project management practices in the implementation of an ISO
9001 quality management system. Procedia-Social and Behavioral Sciences, 194,
192-200.
Kerzner, H. (2017). Project management metrics, KPIs, and dashboards: a guide to
measuring and monitoring project performance. John Wiley & Sons.
Kerzner, H. (2018). Project management best practices: Achieving global excellence. John
Wiley & Sons.
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to
planning, scheduling, and controlling. John Wiley & Sons.
Lock, D. (2017). The essentials of project management. Routledge.
Muller, R. (2017). Project governance. Routledge.
Oakland, J. S. (2014). Total quality management and operational excellence: text with
cases. Routledge.
Oakland, J., & Marosszeky, M. (2017). Total construction management: Lean quality in
construction project delivery. Routledge.

16PROJECT MANAGEMENT PLAN
Pheng, L. S. (2018). Project Quality Management. In Project Management for the Built
Environment (pp. 113-125). Springer, Singapore.
Ross, J. E. (2017). Total quality management: Text, cases, and readings. Routledge.
Too, E. G., & Weaver, P. (2014). The management of project management: A conceptual
framework for project governance. International Journal of Project
Management, 32(8), 1382-1394.
Turner, R. (2016). Gower handbook of project management. Routledge.
ul Musawir, A., Serra, C. E. M., Zwikael, O., & Ali, I. (2017). Project governance, benefit
management, and project success: Towards a framework for supporting
organizational strategy implementation. International Journal of Project
Management, 35(8), 1658-1672.