Steps to Improve and Measure Healthcare Quality

Running head: HEALTHCARE IMPROVEMENT 1
Healthcare Quality and Policy
Student’s Name
Institutional Affiliations
Date

HEALTHCARE IMPROVEMENT 2
Steps to Improve and Measure Healthcare Quality
The quality of services delivered to patients determines the growth of the hospital and a
clinic. There has been a lot of complaints from the patients regarding the services provided to
them. Patient satisfaction is one of the essential factors that portrays the progress of a facility
(Rosen, Maddox & Ray, 2013). As a Quality Improvement Director, I need to come up with
principles that promote quality healthcare services. First, I will introduce a hands-on project.
This strategy focuses on expounding the positive impacts of quality services in a real-life
scenario. The application of this tool will also promote internal teams in the facility and
identify potential areas of weaknesses. The identified challenges will be managed promptly
since the program involves the participation of all stakeholders.
Secondly, I will introduce an induction program in the hospital. The quality
improvement team will help me in the training process. The induction sessions are meant to
train healthcare officers like nurses, clinical officers, social workers, laboratory technologists,
and doctors. Regular training is pivotal in ensuring that all staff performs their roles as
expected. Incorporation of a balanced accountability is another step taken to improve quality
in the healthcare sector. Accountability should be considerate but not emphasized within the
premises of the hospital because it may supersede the needs of the clients, therefore
increasing complaints (Skillman, Doescher, Mouradian & Brunson, 2010). In other words,
the management and all physicians should be held accountable for all activities carried out in
the facility. Lastly, the involvement of the Human resource department is another step to
improve the quality of services provided to patients. Human resource is important in
managing and overseeing the performance of the employees and making a report to the
overall management about the identified areas to improve.