This report discusses the key elements of healthcare management in St. John of God-Health care, including political environment, organizational design, leadership style, financial resource utilization, and technology implementation.
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Running Head: Healthcare Management Executive summary The mainstreampoints of healthcare management are discussed in this report for an Australia- based health care organization, St. John of God-Health care. This study further includes political framework,organizationaldesign,policyenvironment,collaboratingnatureofteamwork, leadership style, effective allocation of financial resources, and utilization of technology in the organizational framework. Page1of21
Running Head: Healthcare Management Contents Executive summary.........................................................................................................................1 Contents...........................................................................................................................................2 Introduction......................................................................................................................................3 Political and policy environment.....................................................................................................5 Leadership and teamwork................................................................................................................8 Financial resource utilization.........................................................................................................10 Utilization of allocated donations..............................................................................................10 Year wise comparative financial structure analysis on fundraising activities and community services......................................................................................................................................12 The implication of technological advancements...........................................................................14 Recommendations..........................................................................................................................16 Conclusion.....................................................................................................................................17 References......................................................................................................................................18 Page2of21
Running Head: Healthcare Management Introduction Health organizations play a crucial role in the economic and social vitality worldwide in terms of providing physical and mental health care services, employment and social orientation. The basic indicators of economic development are also measured by the medical sector of a country. This assessment aims to discuss the fundamental elements of a health care organization. The organizational infrastructure, effective leadership style, the stability of financial services, the implication of technological advancement and political environment are the major parts of any health care organization’s framework. Thehealthcare institutions are mainly driven by the administratorandhospitalmanagers.Technologicaladvancementsanddigitalizationhave influenced the hospital sectors to go through rapid transformation, change strategic decisions and adapt to the changing environment. Hospitals are evolving with time to provide quality health care services to the patients and implicating business expertise to attain economic growth. In this assignment organizational environment of St. John of God-Health care has been discussed from the perspectives of a health care manager for identifying and interpreting the possible ways to enhance the operational effectiveness of the organization. Page3of21
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Running Head: Healthcare Management Mission, vision, and objectives St. John of God-Health care is an Australia-based health care organization that was established in 1895 under theministry of the Catholic Churchand has been maintaining its voluntary services acrossAsiaPacificregion,AustraliaandNewZealand(Sjog,2019).Thehealthcare organization offers voluntary mental health, medical, maternity, surgical, rehabilitation, home nursing,social orientationfacilities, and disability servicestoward the community.Under the umbrella of St John of God Health Careorganization, there are around 24 hospitals that offer voluntary health care services for physiologically and mentally disabled persons irrespective of age, gender, race, class and nationality. Mission:St. John of God-Health care foundation is committed to offering consistent voluntary service in the name ofJesus Christ by enhancing the quality of life in terms ofsocial, emotional, physical, spiritual and intellectual dimensions. Vision:To maintain the rational institutional framework, the organization fosters thehealing touch of Jesus Christ into their work ethics and wants people to understand the importance of fullness and richness of their lives. Values:St. John of God-Health care foundationvalues hospitality, compassion, optimum standard excellence, respect and justification (Sjog, 2019). Symbol:The organization has chosen the pomegranate symbol that represents inner generosity, altruistic approach, heritage and culture of Christianity. Page4of21
Running Head: Healthcare Management Political and policy environment Understandingofpoliticalenvironmentisimportantforinterpretingtheimportantsocial determinants of health care services (Kimet al. 2016). The economic development of public health can be better understood with the reconceptualization of healthcare (Aueret al. 2014). The policy implications, health care objectives, and professional objectives are different in private health organization, governmental organizations and non-profit hospitals. In such a case, all relevant entities of health care organizations have to collaborate with each other for addressing multi-dimensioned social factors and achieving organizational as well as professional growth (Seyset al. 2013). The organization has become Australia’s largest non-profit health care organization and around 13,950 caregivers(Sjog, 2019). Health disparities in terms of the multi- faceted social environment, government policies that are implemented by the government officials and agents have played a crucial role in St. John of God Foundation (Egeneret al. 2017). Moreover, the organization has maintained a stable reciprocation to produce effective public actions and health policy (Popesko, 2013). The effective and standardized legal framework at the community level is important for operating and communicating with non-governmental organizations (NGOs), bilateral donors, domestic as well as international organizations. Being a philanthropic organization, St. John of God Foundation has implemented ethical behaviour and philanthropic model in case of public health care services. To sustain in public-private partnerships with political actors’ altruistic thought process is important (Bartram and Dowling, 2013). To understand the organizational approach of St. John of God Foundation proper analysis and demonstration of health-related policy, the legal code of conduct and regulations is beneficiary in such context (Toussaint and Berry, 2013). Page5of21
Running Head: Healthcare Management Organizational design and coordination In the organizational context of St. John of God Foundation implementation of stewardship has playedacrucialroleintermsofmarketexpansion,revenuegrowth,depreciation,and amortization percentage. As stated by the official executives of the foundation their total revenue grew by 1.2%, in between the financial year 2017-18. This statistical data reflects their lack of concentration in the financial framework. If compared with private health care organizations in terms of revenue growth, market activity, and market expansion, the hospitals under St. John of God organization have not seen much growth recently over the past few years. Figure 1: Graphical representation of expenditure on community services and social justice initiatives (Source:Sjog, 2019) Page6of21
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Running Head: Healthcare Management The organization follows the transformational leadership style but lack of interest in monetary growth, lack of technological enhancement and severe challenges in terms of maintaining the quality standards of palliative-supportive health care services have lowered the economic progress of the organization(Reader and Gillespie, 2013).As reported by St. John of God organization year on year basis EBITDA was critically low this financial year 2017-18 and finally stopped at $116 million(Sjog.org.au. 2019). Low EBITDA score means activity wise this has been a challenging year for them in terms of market capitalization, expansion and revenue growth. St. John of God Foundation has experienced such depreciation because of lack of planning and collaboration among the major stakeholdersthat have increased monetary profit structure across the private hospital sector (Popesko, 2013) Page7of21
Running Head: Healthcare Management Figure 2: Graphical representation of demographical position wise operational revenue (Source:Sjog, 2019) Besides St John of God organization offers aboriginal perinatal health care and Raphael Services to accommodate and train the patients to overcome difficulties. Other than that each hospital under the mother organization has such service initiatives like Casa Venegas, Pomegranate CommunityMentalHealthServiceHorizonHouseProgram,GlenryeCentreandFerns Community Mental Health Service etc. that serves for the betterment of the society. Leadership and teamwork Managerialskillstomanageteams,progressivevisionofleadersandunderstandingof operational hindrances are important for attaining sustainable growth whole fulfilling the organizationalobjectives(DeBono,HelingandBorg,2014).GuidedunderDrMichael Stanford’s leadership, St. John of God Foundation has successfully implicated constitutional values and moral ethos to sustain in this challenging social environment. The health care organization has implicated effective team management strategies that can help them to fulfil the organizational goals. For instance, this organization has implemented such leadership skills regarding change of strategic decisions to provide better solutions to the entire community. Visionary and progressive leadership skills have helped St John of God Health Care foundation to attain several recognitions like $200,000 grant was given to the organization for their social orientation programs by the Australian Digital Health Agency.This monetary value has the organization to provide and arrange educational programs for post-discharge patients. The Page8of21
Running Head: Healthcare Management organization has in fact partnered with a local organization that specializes in patient behavior and post-discharge education (Terzic-Supicet al. 2015). Additionally, the organization has focused on embedding compassionate care to provide healthcare services to the clients and patients beyond the medical and clinical experience. Modification of medical facilities is also considered by the organizational leaders and Board of Trustees of St John of God Health Care foundation to cope up with the changing health care sector. Implementation of revamped person- centered care has taken first place in the healthcare needs in health care organizations across the globe. Page9of21
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Running Head: Healthcare Management Financial resource utilization Being a non-profit organization, St. John of God Foundation financial performance and market capitalization are not their paramount objectives(Sjog.org.au. 2019). Group CEO, Dr Shane Kelly has mentioned that careful cost management, proper utilization of the donations and financial stewardship are important for operating efficiently in a challenging environment.As mentioned in the Annual report of St. John of God Foundation, in the last financial year the organization gained around $1.89 million in donations and $1.5 million in terms of pawn value. Utilization of allocated donations Sl.Fundraising attributesTotal collection of monetary value 1Expanded Hospital Services$817,364 2General Donations$75,965 3Socialentrench$42,426 4Training programs &Education$25,000 5Health and Medical research programs$617,995 6Equipment$261,666 7Other Services$22,365 Page10of21
Running Head: Healthcare Management Additionally, the health care organization has organized several fundraising programs that have helped the organization to restructure its financial framework with great financial support (Lakbala and Lakbala, 2013). On the basis of the amount that is donated by voluntary donors, the foundation has segregated into visionaries, innovators, leaders, community, and champions (ElarabiandJohari,2014).Multi-nationalbusinesscorporationstolocalsmall-midlevel enterprises have also provided financial support to the welfare of community services(Shepard et al. 2013). Figure 3: Table on the comprehensive financial income Source:(Sjog, 2019) Page11of21
Running Head: Healthcare Management Figure 4: Table on the comprehensive financial position (Source:Sjog, 2019) Yearwisecomparativefinancialstructureanalysisonfundraisingactivitiesand community services Totalfunds administered FY 2017-18 Contributions towardsocial justice initiatives FY 2016-17 Totalfunds administered FY 2017-18 Contributions towardsocial justice initiatives FY 2016-17 Investments toward community 1,087,094948,7511,052,962877,877 Page12of21
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Running Head: Healthcare Management responsibilities Concessionson Patients 516,587387,225516,584387,225 Fundsforcare giving respondents 86,664195,97586,664195,975 Socialorientation programsacross Australia,New Zealand, and Asia region 69,347,80064,446,79018,862,22419,766,625 Page13of21
Running Head: Healthcare Management The implication of technological advancements In the era of the 21st-century organizations have gone through a rapid transformation and technologicaladvancementshavehelpedthemtoreshapetheirorganizationalframework (Byrkjeflot and Kragh Jespersen, 2014). Eva Skira, the Chairman of Trustees in St. John of God Foundation has mentioned that the organization has implicated clinical expertise and advanced research works towards offering better voluntary services to the community. Subsidiaries of the organization have posed great interest in recent medical advancement, for instance, research works on breast cancer St John of God Subiaco Hospital has prioritized palliative-supportive care, translational health services and clinical trials of new treatments(Liu, Wu and Li, 2013). Moreover, the Project of St John of God-Accord has developed technology-driven five-bedrooms that can provide quality services to individuals with complex intellectual disability(Turan and Palvia, 2014).Group CEO, Dr. Shane Kelly has referred thatnew operating and recruiting model, draft digital strategy has been developed by the research and development team. This draft digital strategy has been implemented to attain significant goals like updating of digital capabilities,strongpatientprivacydatamanagement,andcybersecurity.In2017-18the organization has invested enough money to secure the transactional network among its hospitals. Previously St. John of God Murdoch Hospital has implemented the first Clinical Command Centre (CCC) at their organizational framework. Additionally, the second Clinical Command Centre (CCC) has been implemented at St John of God Subiaco Hospital.In fact, the organization has proposed several plans to implement this service and facilities in the future in the other St John of God Health Care hospitals. As of current data, St John of God Foundation has launched Doctor Connect- the mobile application which is an effective tool for offering secure mobile access to significant patient information and store data using mobile devices. This Page14of21
Running Head: Healthcare Management has enabled them to take and imply effective timely clinical decision and modify data from anywhere and anytime(Sfantouet al. 2017). First Clinical Command Centre (CCC) at St John of God Murdoch Hospital, a second CCC was implemented at St John of God Subiaco Hospital and there are plans to leverage the insights and lessons at other St John of God Health Care hospitals in the future. The teammembers of the organizationhave been communicating with localcompanies, supporting their communities, building prioritized value framework, and alleviating ways to resolve long-term poverty issues.As stated before the organization has tied up with the local firm, MEDVR that provides them to develop diagnostic imaging into a 3D model. The research and development team of St John of God Foundation has helped them to develop a virtual reality tool, SMILEYSCOPE goggles. SMILEYSCOPE goggles are effective stress- relieving tools that help children to come around by alleviating stress level. Page15of21
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Running Head: Healthcare Management Recommendations After studying and reviewing the basic organizational framework of St. John of God Foundation it can be understood that the organization must concentrate on implicating recent technological changes to elevate the operational effectiveness(Khadka, Gurung and Chaulagain, 2014). Additionally,Group CEO, Dr. Shane Kelly has mentioned that safety performance improvement has enhanced their operational cycle in terms ofcybersecurity, transactional safety and privacy of patient’s data. Moreover, strong and effective network among the major stakeholders like Trustees, Board, donors, volunteers, palliative-supportive caregivers, specialists and donors over the virtual media and social platform would strengthen the communication network and would help them to offer better services to the patients worldwide (Kirkpatricket al. 2013).In their annual report, theGroup CEOreferred that they are aimed to attain zero harm at work.With the implementation of OHS strategy, the organization would be able to move into the last year of the five-year planning cycle of 2015-2019. Page16of21
Running Head: Healthcare Management Conclusion In conclusion, this assessment on health care management has been useful to evaluate and identify the fundamental elements of health care organizations. From the practical perspectives of a health care manager, the political framework, policy implication, stewardship, coordination amongthemajorstakeholders,allocationoffinancialresourcesandadaptationwiththe technological advancements are critically discussed in the context of St. John of God-Health care organization.Moreover, this assignment has been helpful for understanding how health care organizations implicate policies, formulate values while maintaining ethical behavior in the organizational environment, regulate health care agendas and communicate with patients in the local, national and international levels. As understood from the strategic framework of the organization it can be perceived that the organizations might get isolated and disconnected by the lack of knowledge on hospital management. Page17of21
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Running Head: Healthcare Management Kim, S.M., Um, K.H., Kim, H.Y. and Kim, Y.H. (2016) Hospital career management systems and their effects on the psychological state and career attitudes of nurses.Service Business, 10(1), pp.87-112. Kirkpatrick, I., Bullinger, B., Lega, F. and Dent, M. (2013) The Translation of Hospital Management Models in E uropean Health Systems: A Framework for Comparison.British Journal of Management,24, pp. S48-S61. Lakbala,P.andLakbala,M.(2013)Knowledge,attitudeandpracticeofhospitalstaff management.Waste Management & Research,31(7), pp.729-732. Liu, H.C., Wu, J. and Li, P. (2013) Assessment of health-care waste disposal methods using a VIKOR-basedfuzzymulti-criteriadecisionmakingmethod.Wastemanagement,33(12), pp.2744-2751. Popesko,B.(2013)Specificsoftheactivity-basedapplicationsinhospitalmanagement. International Journal of Collaborative Research on Internal Medicine & Public Health,5(3), pp.179-186. Reader, T.W. and Gillespie, A. (2013) Patient neglect in healthcare institutions: a systematic review and conceptual model.BMC Health Services Research,13(1), p.156. Seys, D., Scott, S., Wu, A., Van Gerven, E., Vleugels, A., Euwema, M., Panella, M., Conway, J., Sermeus, W. and Vanhaecht, K. (2013) Supporting involved health care professionals (second victims) following an adverse health event: a literature review.International Journal of Nursing Studies,50(5), pp.678-687. Page19of21
Running Head: Healthcare Management Sfantou, D., Laliotis, A., Patelarou, A., Sifaki-Pistolla, D., Matalliotakis, M. and Patelarou, E. (2017) October. Importance of leadership style towards quality of care measures in healthcare settings: a systematic review. InHealthcare(Vol. 5, No. 4, p. 73). Multidisciplinary Digital Publishing Institute. Shepard, J., Ward, W., Milstone, A., Carlson, T., Frederick, J., Hadhazy, E. and Perl, T. (2013) Financial impact of surgical site infections on hospitals: the hospital management perspective. JAMA surgery,148(10), pp.907-914. Sjog (2019)St John of God Health Care. [Online] Available at: https://www.sjog.org.au/ [Accessed 11 May 2019]. Terzic-Supic, Z., Bjegovic-Mikanovic, V., Vukovic, D., Santric-Milicevic, M., Marinkovic, J., Vasic,V.andLaaser,U.(2015)Traininghospitalmanagersforstrategicplanningand management: a prospective study.BMC medical education,15(1), p.25. Toussaint, J.S. and Berry, L.L. (2013) January. The promise of Lean in health care. InMayo clinic proceedings, 88(1),pp. 74-82. Turan, A.H. and Palvia, P.C. (2014) Critical information technology issues in Turkish healthcare. Information & Management,51(1), pp.57-68. Page20of21