Health and Social Care Management

Running Head: Health and Social Care Management
Health and Social Care Management
Essay
System04104
7/11/2018

Health and Social Care Management
1
TASK-1
Answer-1.1
The role of managers is different according to their titles and the work they perform in a
health and social care organisation. The manager or administrator of a social and healthcare
organisation has a great responsibility towards the patients, hospitals and the community. The
management is responsible to understand and full fill the needs and expectations of patients
by providing quality care services (Ginter, Duncan, and Swayne, 2018). To manage and
handle the available resources in the hospital to maximize the output is one of the
fundamental roles towards the healthcare organisation. The management of health and social
care organisation is also responsible towards community because a health and social care
organisation is already a community organisation because it receives inputs such as
machinery, manpower, material, land, building from the community. Therefore, it is the
responsibility of the hospital management to give output to the community by providing them
expected health and care services.
Answer-1.2
The healthcare organisations follow the SMART concept to formulate their strategies, goals
and objectives. Because the current and on-going social and economic changes are forcing
healthcare organisations to a constant improvement of their services, with a specific devotion
to the excellence of the care services (Britnell, 2016). SMART healthcare in a healthcare
organisation means to remove medical errors, less repetitive tests, holistic care of the patient,
and reduce medical cost and time. Hence, it is particularly important that these organisations
develop a system and management mechanism that determines the goals and objectives of the
organisation in such a way that helps in providing quality services to its patient without
compromising with standards. Therefore, it is necessary for the organisation to set a SMART
objective and goals for the organisation and also focus on continuous improvement in the
health and social care quality services. The SMART healthcare objective also includes
implementing smart equipment and information system in the hospitals that help in the better
treatment of patients.

Health and Social Care Management
2
Answer-1.3
Generally, a healthcare organisation management team is comprised of Medical Director,
Financial Director, Human Resource Director and Healthcare Director including a large
number of medical staff and non-medical staff who contributes to daily healthcare operations.
The upper-level management involves in the decision making process and planning related to
finance and healthcare issues (Walshe and Smith, 2011). The Medical Director making
decisions related to overall medical services in the hospital where the Finance Director take
care finance related issues. Apart from them, there are numbers of lower level healthcare
officers that investigate daily operation in the organisation and investigate health-related
issues, solve problems and concern of patient and also guide and monitor activities of doctors
and nurses. The managers are also responsible for maintaining the organisational culture
within the organisation (Weeks, 2012). There are some managers that handle the information
related to patient health and treatment-related information. Proper management of the
information related to patient treatment is one of the major and important tasks of the
organisation because it decides the quality of services in the healthcare organisation.
TASK-2
Answer-2.1
Training helps in enhancing the skills of healthcare employee and specialist both to boost
their knowledge, skills and confidence and thus they can deliver safe and secure healthcare
quality services to the customers that meet the needs and expectations. Training of
employee's planned during the planning process because it provides time for the employees to
prepare for any challenges during the training period. If healthcare employees feel more
confident and positive in their skills and knowledge they will feel more positive about their
works (EduCare, 2018). Those employees who received training and development from the
organisation are more satisfied and happy in their works. This helps in an increase in
employee retention rates, which is valuable for the entire organisation. A workforce that is
well trained and confident in delivering healthcare services can be a better carer of a seriously
ill patient and can treat their family as well by understanding their emotional feelings (NHS
Employers, 2016). Training of employees is a part of the planning process that linked the
business needs, that helps in improving the service quality and also helpful in improving the

Health and Social Care Management
3
ward productivity and efficiency. A well-trained staff can also be a handful person in
managing the problems related to overcrowding in the hospital.
Answer-2.2
In order to plan training for healthcare employees and staff, we first need to analyse in which
are they lack and what are their strengths and weaknesses. Even if the healthcare workers and
staff are well-trained and have already the required skills and qualifications, it is essential for
them to upgrade and develop their knowledge and skills in the healthcare organisation
(Bowie, Skinner, and Wet, 2013). To train the employees of the organisation, the employer
can take several steps regarding the training plan:
1. Talk and Convince to Staff: The first step is to talk with employees and workers who
need training and convince them that it is necessary for their growth and development
that also helps in providing quality healthcare services.
2. Decide the way of training: The second step of training planning decide in which
mode training will be provided to the employees. It can be the physical mode,
educational model, or training through e-learning or books. Online training has many
benefits, as it saves the time of both the organisation and the staff. It allows the staff
to learn the topics from their own home (Duygulu, 2011).
3. Analyse the impact of training: With the modern information system and the
organisation can be assured that all staff have a proper, consistent and high-quality
training that helps in the future in their work. The healthcare organisation also
measures the impact of training by work observation of staffs. The organisation can
also consider the management report to keep up-to-date with how trained staff and
employees are doing at the workplace (Singer, Hayes, and Kiang, 2015).
Although, training is an important factor that determines the overall success of the healthcare
organisation. The e-learning or online source is an effective tool to provide training to the
employees by focusing on the individual and allows staff to talk freely as a group about the
training which also boosts the confidence in them.
Answer-2.3
Managing and monitoring the performance of the staff in healthcare is important and how
well a manager manages the performance of the employees has a big impact on the quality of