Healthcare Management

This presentation provides an overview of healthcare management, including the activities and scopes of healthcare, stakeholders and their perspectives, challenges and opportunities of using medical technology, and recommendations for the future. It also discusses the ethical responsibilities in relation to the use of medical technologies. The presentation is based on the case study of Wesley Hospital Brisbane, a leading hospital in Australia.

Healthcare
Management
PRESENTED BY:

Organisation’s overview
 Wesley hospital Brisbane is located in the suburbs of Brisbane
Queensland, Australia.
 Wesley hospital Brisbane is leading the way in the area of
gynecological or breast cancer as the hospital famous for its
Kim Walter choices program(Wesley hospital Brisbane 2019).
 The organization is a part of the Ramsay health care and
offers superior quality services for critical and complex
disorders
 The hospital is a part of unitingCare Health (UCH) and as one
of the leading hospital in this key specific areas such as
urology, neurosurgery, cardiology, gastroenterology,
maternity and orthopedics it also provides 24 hour emergency
services.
 Their vision is to using their value of compassion, respect,
justice and working together for optimization of effective care
for patients.

Healthcare activities and
its scopes
 The Wesley hospital is famous for its ability to
provide services to a range of ailments such as
cancer care to surgeries.
 Besides that, it promotes choices-cancer
support center, international patient services,
structural heart program and others.
 in the year 2015, the Wesley hospital was
provided with an excellence award across all
UnitingCare Health hospitals.
 Innovation is the primary spatiality of this
hospital as from 2010, it has performed more
than 4500 robotic surgeries.

Stakeholders and their
perspectives
 The primary stakeholders that are involved in
the decision related to medical technology
acquisition for hospital are:
 Board of directors of UnitingCare health group
of hospitals and the management of the Wesley
hospital.
 Hospital physicians
 The multidisciplinary team
 The patients involved in the process.

challenges and opportunities
of using medical technology
 As the medical technology that this organisation
is trying to use in active healthcare facility is
robot-assisted surgery, there are several
challenges and technologies in this
organisation.
 Workflow aspects
 Lack of tactical feedback
 Non-skilled instrumentation
 Resistance and change
 Cost related aspects
 Confusion among professionals (Rao 2018)

Interviews with
stakeholders
 While analysing the application of medical
technology as well as the complications faced
by the stakeholders in healthcare facility, the
interview of stakeholders mentioned that:
 I was excited to experience the situation and
see the robots assist healthcare facilities.
However, I was concerned that how the robots
will understand the senses of humans that we
healthcare physicians do, is it programmed yet?

Interviews with
stakeholders
 “I hope the process and application of robotics
would be helpful in active healthcare facilities
so that care process becomes precise and
accurate as well as develop integrated
healthcare services

Project implementation issue
that attracted media attention
 One of the primary concern the healthcare
facilities are facing due to the implementation
and appointment of the AI and robotics is the
closing of job opportunities around the world.
Few of the articles are shown below:

opportunities presented by
using robotic surgery method
 It would help to reduce
the hospital stays among
the patients.
 It would help the patients
to overcome their
concerns with a speedy
recovery.
 Complex surgeries would
be conducted with
effective precision
 Precision and accuracy
would increase
 Risk of blood loss would
decrease.

Ethical responsibilities in
relation to the use of medical
technologies
 While developing and implementing this, the
hospital authority should ensure that no harm would
affect the patients.
 Surgical process should be performed by robot
under physicians supervision.
 Mechanical failure of machine would be avoided and
professionals would be answerable
 Outcome off the process would be skilled and
intelligent (Rao 2018)

Different technologies that
would be used in near future
 Programs for human emotion and sense
analysis would be developed and implemented
for more accurate care service (Boys et al.
2016)
 The robot would be able to complete the
surgical process without any complications so
that complication related to tissue perforations
and neurological complications would decrease
(Boys et al. 2016).

Recommendations
 Developed and improved programming for the
AI and robots would be developed.
 Human-less surgical process would be
conducted so that risk mitigating measures
could be reduced.
 Appropriate training should be provided to the
professionals conducting the process (Rao
2018)

References
 Boys, J.A., Alicuben, E.T., DeMeester, M.J.,
Worrell, S.G., Oh, D.S., Hagen, J.A. and
DeMeester, S.R., 2016. Public perceptions on
robotic surgery, hospitals with robots, and
surgeons that use them. Surgical
endoscopy, 30(4), pp.1310-1316.
 Rao, P.P., 2018. Robotic surgery: new robots and
finally some real competition!. World journal of
urology, 36(4), pp.537-541.
 The Wesley Hospital 2019. The Wesley Hospital
Brisbane. [online] Wesley.com.au. Available at:
http://wesley.com.au/ [Accessed 31 May 2019].