Responsibilities of a Healthcare Manager at St John of God Health Care

This report discusses the responsibilities of a healthcare manager at St John of God Health Care, a non-profit organization. It covers the political and policy environment, organizational design and coordination, leadership and teamwork, financial resource utilization, and attitude to and utilization of technology. Recommendations are also provided for improving performance.

1Healthcare managementError! Missing test condition.
HEALTHCARE MANAGEMENT
Name of the student:
Name of the university:
Student’s ID:

2Healthcare managementError! Missing test condition.
Executive summary
In this particular report, the responsibilities of a healthcare manager are explained and
how objectives and missions of St John of God Health Care, a non-profit organisation
is described. Political and policy environment, Organisational design and
coordination, Leadership and teamwork, financial resource utilisation, Attitude to and
utilisation of technology of St John of God Health Care are explained. Added to this,
recommendations are also given in this context so that the hospital can make their
performance better.

3Healthcare managementError! Missing test condition.
Table of contents
Introduction....................................................................................................................4
Political and policy environment ...................................................................................5
Organisational design and coordination ........................................................................6
Leadership and teamwork..............................................................................................9
Financial resource utilisation .......................................................................................11
Evaluation and Planning...............................................................................................11
Attitude to and utilisation of technology .....................................................................13
Recommendations........................................................................................................15
Conclusion....................................................................................................................16
References....................................................................................................................17

4Healthcare managementError! Missing test condition.
Introduction
People who are professionals of medical services, persons associated with subsidiary
services of health, different establishments of medical services are all included in the
services related to health. The health services provides services to the various
populations, families, patients, communities. Rehabilitative, hospital, emergency,
preventative, home care, long-term, diagnostic, palliative, primary, etc. are covered by
them. In order to provide services to patients, there are different ways in which the
healthcare is structured. For providing the services successfully, numerous types of
providers and care are required in this service. There are different types of issues
related to medical sectors, which are covered by the services concerning health. Most
of the time when individuals are ill and need medical support, they consider
emergency care, primary care, and outpatient care as the common. In reality, there are
many types of services related to health. There are mental health care, Laboratory and
diagnostic care, Dental care, Preventative care, pharmaceutical care, Substance abuse
treatment, Transportation support, prenatal care, etc. Here, the chosen organisation is
St John of God Health Care. Different aspects of this organisation are discussed all
throughout the report.
Political and policy environment
Different elements are present in the industry of healthcare services. For analysing the
elements politically, the elements are grouped (Kim et al., 2018). There are different

5Healthcare managementError! Missing test condition.
categories through which the political environment of the industry of healthcare can
be discussed. Nurses, physicians, hospitals can be mentioned in this account.
On the other hand, regulations of the hospitals, mode of payment, and provision for
staffs are also included in the political environment of the healthcare services. There
are politics in the healthcare services as in this industry (Subramaniyaswamy et al.,
2018). Therefore, disputes are common. The main area where disputes are common is
the organisational structure of the organisation, St John of God Health Care. In this
caregiving institution, different issues are present such as the financial sector,
regulations of the organisation, etc. How money will be spent in different sectors of
the organisation is one of the issues of conflicts here. Other than that, the management
of the organisation also faces different political conflicts within the organisation
(Mutlag et al., 2018). How the medical treatment and related care will be delivered to
the patients, the regulations that the employees, professionals, nurses must follow as
declared by the authority of the caregiving institution are some other issues on which
the political environment of the company largely depends on. Some of the
mentionable controversies are the treatment provided to the disabled persons,
euthanasia, and abortion, which can be related to the political factors that affect St
John of God Health Care. The organisation has implied different policies on the
management, which also affect the political environment of St John of God Health
Care (Chetty, 2018). Other than all these issues, scandals of the organisation, which
can be related to the corruption of the organisation or corruption in the research areas
of medical ground.

6Healthcare managementError! Missing test condition.
Organisational design and coordination
For providing the best quality services to the patients, theorganisational structure of St
John of God Health Care is focused, and the structure is described here.
Boards of Directors
Almost all kinds of caregiving organisations have a board of directors. St John of God
Health Care is a non-profit organisation. Therefore, the people who are on the board
of directors are some powerful persons of the communities in which the organisation
resides (Dutcher et al., 2018). Other than that, local people who are attached with or
have skills in medical care are also included in this layer.
Executives Oversee Day-to-Day Operations
After the layer of the directors, all the responsibilities of the hospitals are in the hand
of the executives. In St John of God Health Care, there are different executives, and
the responsibilities are divided among them as per the requirement. In the
organisation, all the works are mainly controlled by the chief executive officer
(Gorina et al., 2018). There are chief information officers, chief nursing officers, chief
financial officers, chief medical officers, chief operating officers are there in St John
of God Health Care who is in the charge of the services given from their end.
Hospital Department Administrators
There are many departments in a hospital, and the managers recruited in those
departments are instructed to provide the information of their respected departments
to the management of the hospital. In St John of God Health Care, the departments
such as emergency, labour, delivery, orthopaedics are established o provide the care
to the patients. Other than these departments, bill desk, services related to food are

7Healthcare managementError! Missing test condition.
there. In these departments, many people are generally involved who are employees
and regulations are there to control all these departments (Wang et al., 2018).
Therefore, administrators are there recruited in these departments to look after all the
processes of these sectors.
Patient Care Managers
Like all the caregiving organisations, St John of God Health Care focuses mainly on
the caregiving activities to the patients. Therefore, managers are hired and employed
in these sections whose central concern is to provide the best quality services to the
patients. Physicians who supervise the medical issues, managers of the nurses are the
people who are responsible for providing care to the patients (Barbosa and Mol,
2018). The employees under these managers and the processes in which they provide
the services in the best possible way are the main issues that are supervised by the
managers of these departments.
Coordination of the healthcare services are the activities based on the teams of the
hospitals to supply services to the patients and the families of the patients. In the
particular organisation, all the members of the patient care are teamed up, and
coordination is seen among them so that the illness of the patients can be assessed and
the required bits of help can be given to them and their relatives. The professionals are
coordinated clinically for the different stages of the illness of the [patients are
instructions are given to them about the next steps of their treatment (Hunt, 2018). In
St John of God Health Care, coordination is seen among all the employees so that
good service can be given to the patients and their families.

8Healthcare managementError! Missing test condition.
Leadership and teamwork
Leadership is a very crucial factor in many kinds of organisations. St John of God
Health Care also has different types of leaders within their organisation so that the
employees recruited to the multiple departments of the hospital can work effectively
and efficiently (Waring and Crompton, 2019). The senior nurses are the first to be
mentioned in this context. For providing good performance to the patients as well as
the families of the patients, the role played by the nurses is very important.
Collaboration, flexibility are some of the qualities that the senior nurses must have.
The mistakes of the nurses or the rate of mortality of the patients are reduced by the
nurse leaders in this organisation. While explaining the responsibilities of the nurses,
the leaders also motivate them to do their work efficiently. Leaders are also evident in
the medical team of St John of God Health Care. The medical professionals are in the
center of the patient care and the treatments given by them to the patients are in their
hands. Therefore, the leaders of these medical professionals take care of the issues,
motivate the professionals, and make them feel important in the organisation
(Augustsson et al., 2018). There are team leaders in the organisation who inspire the
teams working under them and make them understand the objectives of St John of
God Health Care. Through their inspiration, the teams work efficiently for the
healthcare organisation.
In St John of God Health Care, there are different teams who provide different
facilities to the patients in an efficient manner. In this context, the core team must be
mentioned which provide care directly to the patients and the families of the patients.
Doctors, nurses, technicians, pharmacists, leaders, and managers are included in this
core team. The teams, which are involved in the management of the operations,

9Healthcare managementError! Missing test condition.
different functions of the hospital,are referred to as coordinating teams. Other than
these teams, some groups are also present in the organisation, which deal with
particular issues such as cardiac arrest or emergency services (Obeidat et al., 2018).
The teams are formed for some requirements of the organisation such as the goals of
the teams are shared among them, and they work accordingly. The roles of the teams
are described. Clearly, the heavy workload thus is divided among them, and the works
are done with proper skill. The teamwork of the organisation helps the organisation to
better the performance of the whole management as well as the care is provided in
high quality to the patients.
Financial resource utilisation
To utilize the financial resources, it is very important for the organisations to create
management, which deals with the finance of the organisation. St John of God Health
Care has a very effective financial management. The key objective of financial
management is to organise the risk and the money in a way so that the organisation
can achieve the maximum profits from the market (Harris et al., 2018). The
organisations, which have an efficient financial management structure, can provide
services of health effects to the patients.
The functions of financial management of St John of God Health Care are as follows.
Evaluation and Planning
In St John of God Health Care, the team, which looks after the financial issues of the
particular caregiving organisation, are mainly involved in the planning and evaluation
of the financial resources. Evaluation of how effectively the financial resources work

10Healthcare managementError! Missing test condition.
and the impact of this on the operations of the organisationare done by the financial
management (Guttman et al., 2018). The future of the organisationcan be planned
through this evaluation. In a hospital, revenues were collected from the patients when
using the room assigned for emergency services. As a result of this, patients were
reducing their visits in that particular hospital. Therefore, the hospital decided to
expand the room for emergency services.
Long-Term Investment Decisions
The financial structure of any healthcare organisation follows a hierarchical pattern
(Arbaje et al., 2018). For investing huge amount of money in any sector, perspectives
of managers of all levels of management are collected and used. In St John of God
Health Care, different strategies of implementation are involved in the decisions
related to the investments of long-term. Thus, the future of the organisation is
determined in the case of investment.
Financing
Another important function of the financial management of St John of God Health
Care is to collect funds for the organisation. There are multiple areas of the
organisation, and most of them need a huge amount of money to run continuously
(Dahiwadkar, 2018). Grants, fundraising, using internal funds, loans are some of how
the hospital's financial management team raises fund for the organisation. The team of
financial management looks after the factors such as advantages and disadvantages of
the investing money and the debt that can arise in the future against the investment.
Most often, the senior manager of St John of God Health Care takes the
responsibilities.

11Healthcare managementError! Missing test condition.
Working Capital Management
The working capital of St John of God Health Care is managed by the team related to
the management of finance (Weech-Maldonado et al., 2018). The working capital
refers to the difference between the hospital's liabilities and the existing assets of the
hospital. Receivables, cash, securities which are marketable, inventories are included
in assets. To make the organisation work smoothly, it is very important to reduce the
costs, and the team of financial management manages the capital of St John of God
Health Care.
Attitude to and utilisation of technology
Technology is a very important factor in any kind of industry. In the industry related
to healthcare services, utilization of technology is very crucial (Barker et al., 2018). In
St John of God Health Care, medical technology is used in large scale so that the
hospital can provide good quality services to the patients. Innovations such as ankle
braces, adhesive bandages, etc. are implemented in the hospital as well as
technologies, which have complexities, are also used here. Artificial organs, MRI
machines, robotic prosthetic limbs are some of the technologies which are used in
large scale in St John of God Health Care (Kim and Kim, 2018). In today's world,
telehealth services, electronic medical records (EMR), the use of smartphones and
tablets have changed the perspectives of the caregivers and the patients. In this
context, the use of telecommunication must be mentioned. This technology has
reduced the difference between patients and doctors.
Moreover, reference related to the unknown illness or the treatment of that illness can
be found from specialists of different countries. The use of mobile devices is also a

12Healthcare managementError! Missing test condition.
mentionable technology in this context. Professionals can access the internet and can
know about the information of medicines, patients in the least time (Pradhan, 2018).
CT scans, X-rays are also the benefits of the technologies innovated for medical
assistance. Robotic surgeries are another invention in this case.
Recommendations
There are some recommendations for St John of God Health Care, which is given
here.
 The hospital must make a tie with the network of transport, which is independent.
Senior people of the country are not able to drive to the hospital most of the time.
Therefore, the hospital can send vans with expert drivers who will bring the
people to the hospital.
 The hospital can implement the services of mobile clinics to the neighbouring
area of the hospital. A bus, truck or van can be used with proper types of
equipment so that the hospital's care can be reached to the patients who are not
able to come to the hospital or in case of emergencies.
 Recommendations are suggested to St John of God Health Care in the context of
pop-up clinics. When healthcare is needed immediately, these pop-up clinics will
help a lot.
Conclusion
In the conclusion of this report, it can be said that healthcare service is very important
in any geographic location. This report is mainly based on the caregiving services of
St John of God Health Care. The hospital is a non-profit organisation. There are many

13Healthcare managementError! Missing test condition.
areas where the hospital must change their policies and new strategies must be
implemented in the hospital. Costs related to health care, quality of care, reforms in
the financial structure are some of the areas where St John of God Health Care can
improve to improve their overall performance. Some new strategies need to be
implemented in the organisational structure of the hospital so that it can provide most
of the services to the locality of Australia.

14Healthcare managementError! Missing test condition.
References
Arbaje, A.I., Hughes, A., Werner, N., Carl, K., Hohl, D., Jones, K., Bowles, K.H.,
Chan, K., Leff, B. and Gurses, A.P., 2019. Information management goals and
process failures during home visits for middle-aged and older adults receiving skilled
home healthcare services after hospital discharge: a multisite, qualitative study. BMJ
QualSaf, 28(2), pp.111-120.
Augustsson, H., Churruca, K. and Braithwaite, J., 2019. Mapping the use of soft
systems methodology for change management in healthcare: a scoping review
protocol. BMJ open, 9(4), p.e026028.
Barbosa, F.C.L. and Mol, M.P.G., 2018. Proposal of indicators for healthcare waste
management: Case of a Brazilian public institution. Waste Management &
Research, 36(10), pp.934-941.
Barker, I., Steventon, A., Williamson, R. and Deeny, S.R., 2018. Self-management
capability in patients with long-term conditions is associated with reduced healthcare
utilisation across a whole health economy: cross-sectional analysis of electronic
health records. BMJ QualSaf, 27(12), pp.989-999.
Chetty, M., 2018. Time to reboot healthcare delivery. Medical Chronicle, 2018(Feb
2018), pp.42-42.
Dahiwadkar, S.V., 2018. Office management solution. U.S. Patent Application
10/096,063.

15Healthcare managementError! Missing test condition.
Dutcher, G., Flood, D., Curry, M.A., Washington, A., Mishra, P., Streetman, C.,
LaFollette, J.A., Bell, W., Smith, S., Senchery, M.C. and Power, S., 2018. Improving
documentation of pain and constipation management within the cancer center of a
large public healthcare network.
Gorina, M., Limonero, J.T. and Alvarez, M., 2018. Effectiveness of primary
healthcare educational interventions undertaken by nurses to improve chronic disease
management in patients with diabetes mellitus, hypertension and
hypercholesterolemia: A systematic review. International journal of nursing studies.
Guttman, O., Keebler, J.R., Lazzara, E.H., Daniel, W. and Reed, G., 2019. Rethinking
high reliability in healthcare: The role of error management theory towards advancing
high reliability organizing. Journal of Patient Safety and Risk Management,
p.2516043518819952.
Harris, J.L., Roussel, L.A., Dearman, C. and Thomas, T., 2018. Project planning and
management. Jones & Bartlett Learning.
Hunt, M., 2018. Lessons from introducing a continence management system. British
Journal of Healthcare Management, 24(7), pp.326-329.
Kim, J.Y., Liang, J., Walton, E.A. and Jung, N.Y., 2018. How the Use of ACO
Principles and Healthcare Consumerism Influences Patient-Centric Care and
Medication Decisions.
Kim, S. and Kim, S., 2018. User preference for an IoT healthcare application for
lifestyle disease management. Telecommunications Policy, 42(4), pp.304-314.

16Healthcare managementError! Missing test condition.
Mutlag, A.A., Ghani, M.K.A., Arunkumar, N., Mohamed, M.A. and Mohd, O., 2019.
Enabling technologies for fog computing in healthcare IoT systems. Future
Generation Computer Systems, 90, pp.62-78.
Obeidat, D., Yousef, B., Yassin, H. and Masa'deh, R.E., 2018. The Effect of Talent
Management on Organizational Effectiveness in Healthcare Sector. Modern Applied
Science, 12(11).
Pradhan, M., 2018. Indian Healthcare Service Management Through Data Mining:
Datamining for Healthcare Services. In Next-Generation Mobile and Pervasive
Healthcare Solutions(pp. 219-233). IGI Global.
Subramaniyaswamy, V., Manogaran, G., Logesh, R., Vijayakumar, V., Chilamkurti,
N., Malathi, D. and Senthilselvan, N., 2018. An ontology-driven personalized food
recommendation in IoT-based healthcare system. The Journal of Supercomputing,
pp.1-33.
Wang, Y., Kung, L. and Byrd, T.A., 2018. Big data analytics: Understanding its
capabilities and potential benefits for healthcare organizations. Technological
Forecasting and Social Change, 126, pp.3-13.
Waring, J. and Crompton, A., 2019. The struggles for (and of) network management:
an ethnographic study of non-dominant policy actors in the English healthcare
system. Public Management Review, pp.1-19.
Weech-Maldonado, R., Dreachslin, J.L., Epané, J.P., Gail, J., Gupta, S. and Wainio,
J.A., 2018. Hospital cultural competency as a systematic organizational intervention:
Key findings from the national center for healthcare leadership diversity
demonstration project. Health care management review, 43(1), pp.30-41.

17Healthcare managementError! Missing test condition.