Healthcare Operations Assignment-1

Running head: HEALTHCARE OPERATIONS ASSIGNMENT 1
Healthcare Operations Assignment 1
Name of the Student
Name of the University
Author note

HEALTHCARE OPERATIONS ASSIGNMENT 11
Answer 1. Explanation of the arisen issue:
According to the case of Massachusetts General Hospital's Pre-Admission Testing
Area or PATA, it has been found that the major problem is only 65% of patients are being
treated instead of 100%. As a result, it has been found that a significant number of patients
are coming up for the day of surgery without completing the pre-surgical procedures and
preparation through PATA, because of the delay. For these issues, there could be four major
theoretical causes such as delays in arrival, delays during the process, inter-procedure delay
and lack of resource. As per the findings of this case study, it can be seen that the major cause
of delays is not the delay in processing. The cause of the delay is the inter-process waiting
time. According to Denton (2013), the inter procedure waiting time can occur due to lack of
workforce or due to an increased level of break time. As per the chosen case study, it has
been found that increasing the time of engagement is not possible because the workforce
scheduling is done considering the maximum work engagement and minimum break time.
Therefore, it indicates that there is a lack of workforce that is causing this issue. However, the
authority did not allow to increase the workforce and facility, so that capacity of patient
handing can be enhanced.
As per the data analysis present in this case study on RN (Registered Nurse) and MD,
it has been found that there is a significant difference in delayed time and patient turnaround
time within three charge nurse. From this data, it can be interpreted that, either for a different
level of expertise and proficiencies or due to different level of incoming patient strength in
different shifts the turnaround time and waiting time under charge nurses varies. Therefore, in
this case, there could be two other explanations. One explanation is that the charge nurses
have different level efficiency or proficiency that causes a delay in allocation of RN, Room
and MD. Another explanation is that if there is three fixed different shift for three charge