This essay examines the importance of effective communication in healthcare, exploring factors that influence communication, effective techniques, and mistakes to avoid. It highlights the crucial role of communication in building trust, understanding patient needs, and improving patient outcomes.
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THE HEALTHCARE PROFESSIONAL AS AN EFFECTIVE COMMUNICATOR
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TABLE OF CONTENTS INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 Question 1. Factors affecting communication of healthcare professionals............................1 Question 2. Effective communication techniques..................................................................2 Question 3. Communication techniques which needs to be avoided by healthcare professionals ................................................................................................................................................2 CONCLUSION................................................................................................................................3 REFERENCES................................................................................................................................4
INTRODUCTION Communication with patients is the most important criteria for healthcare professionals. Effective communication of health professionals helps the individuals in developing better understanding over holistic needs of patients. Report will include factors which affect the communication of healthcare providers, use of effective interaction techniques and methods which are needed to be avoided by these healthcare professionals. MAIN BODY Question 1. Factors affecting communication of healthcare professionals Healthcare professionals need to communicate with their patients as it will help them to know about what their patients think and how they feel (Daly and et.al., 2014). For better understanding of patients, professionals need to follow some factors which can guide them in effective communication. Body language:Body language and gestures of health care practitioner affects the mind of patients and plays a vital role in setting comfortable environment for service users. It comprises of gestures like smiling to a person who is suffering can develop positive attitude in their, maintaining eye contact with patient communicate professional attention and interests, open arms and shoulders show that healthcare professionals are comfortable with patients, polite speech and tone also have effect on patients mind, meeting them patiently gives them a feeling of self-respect. Listening:This is the most important factor which health professionals need to take care of. Listening to patients will help them in building trust and also let them know about the needs and wants of sufferers (Pham, Bauer and Balan, 2014). It may also help them to learn about what patients think and how they feel. Listening will help in building friendly relationship with patients which would result in better health of them. Non-verbal cues:It includes various ways which are being followed by healthcare professionals like treating patients in rush is also a non-verbal cue which gives them a feeling of disrespectful and patients hate by seeing professionals in hurry. They should be treated patiently which will have a positive impact on their mind and will provide them a healthy life. 1
Question 2. Effective communication techniques Assess what patients already know:Communicating with patients can help healthcare professionals to know about what patients experience about their present condition and impact of it on their mindid. It is important to have knowledge about what patient understands and mis- understands about self-health Beempathic:Healthcareprofessionalsshouldbeabletounderstandunexpressed feelings of their patients and these feelings should be acknowledged by them which will help in satisfying the patients (Olans, Olans and DeMaria2015). Sufferer’s feelings should not be ignored by professionals as it will develop feeling of negativity towards them in the minds of patients. Keep it simple:Healthcare professionals should communicate through simple and easy language. Long sentences and use of tough medical terms can make communication ineffective and also, professionals should ask patients about if they have any question related to their treatment. Slow down:Healthcare professionals should not be in a hurry while treating patients as it will give sufferers a proper time to ask questions related to their health. This will also help them in building good relationship with patients. Question 3. Communication techniques which need to be avoided by healthcare professionals Loud voice and fast communication:This communication technique should be avoided by healthcare professionals when patients see them in hurry. They develop a negative feeling of them in their mind. It also creates a bad image of healthcare professionals in the minds of sufferers which may affect their health. Personal question:Healthcare professionals should avoid asking personal questions to patient as it may make communication between them ineffective and or can also divert them from main objective which is patient's health. Language:Healthcare professionals should communicate with patients using language which is appropriate and also not try not to speak any term which is not understood by patients. Thiswillallowpatientstounderstandfeedbackmoreeasilyandalsohelphealthcare professionals to know them better (Defenbaugh and Chikotas, 2016). 2
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Not making eye contact:Healthcare professionals should make eye contact with patients, ignoring it can signify lack of trust and confidence and also give negative impact on the minds of patients. Privacy:Healthcare professionals should give patients their own personal space so that it will help them in building confidence and givepower to face challenges or particular situation (5 communication mistakes doctors should avoid,2017). Also, professionals should give them time to ask questions which are related to their health and time to express their emotions and fears. It will also help healthcare professionals to develop a positive image in the eyes of patients and members related to them. CONCLUSION Report consists of factors like body language, listening which have an impact on communication. It also shows techniques like being empathic, slow doing etc. to have an effective interaction with patient. Further it also includes factors like not making an eye contact, privacy which needs to be avoided by health care professionals. 3
REFERENCES Books and Journals Daly, J.& et.al., (2014). The importance of clinical leadership in the hospital setting.Journal of Healthcare Leadership.6. pp.75-83. Defenbaugh,N.&Chikotas,N.E.,(2016).Theoutcomeofinterprofessionaleducation: Integrating communication studies into a standardized patient experience for advanced practice nursing students.Nurse education in practice.16(1). pp.176-181. Olans, R.N., Olans, R.D. & DeMaria Jr, A., (2015). The critical role of the staff nurse in antimicrobialstewardship—unrecognized,butalreadythere.ClinicalInfectious Diseases.62(1).pp.84-89. Pham, A.K., Bauer, M.T. & Balan, S., (2014). Closing the patient–oncologist communication gap: a review of historic and current efforts.Journal of Cancer Education.29(1).pp.106- 113. Online 5communicationmistakesdoctorsshouldavoid.(2017).[Online]Availablethrough: <http://suneeldhand.com/2017/07/18/5-communication-mistakes-doctors-should-avoid/>. 4