Communication for health professionals

Communication
for health
professionals

What is effective communication? Why is it important
for the health professionals?
Type of communication between the patient and the nurse
• Verbal communication (appropriate language, no medical jargon and culturally safe
language.
• Active listening, acknowledging patient’s attitude, use of open ended questions.
• Non-verbal communication (body gestures, eye contact)Importance of communication among the health care professionals:-
• Less number of medical errors
• Development of a curative relationship between the patient and the nurse.
• Culturally safe care regimen
• Ensures patient involvement in the decision making process of the treatment.

What is the overall goal for
communication in the health
professions, and how is this goal
achieved?
• Patient centred care
• To promote satisfaction among the patients
• To persuade the patient to carry on with the treatment
• To ensure a therapeutic relationship with the patient.
The goal can be achieved by :-
• Maintaining appropriate verbal as well as non-verbal mode of communication.
• To seek consent from the patients
• Using clear ad non-medical term while communicating
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