Understand the Role of Healthcare Worker: Duties, Responsibilities, Skills, and Working Relationships

Unit 1: Understand the role of the healthcare worker
Please note that this Assessment has 13 pages and is made up of 6 parts.
Name:
Part 1: Be able to explore a work role in a healthcare setting
This part will help you to evidence Learning Outcome 1: Be able to explore a work role in
a healthcare setting
Learning objective Place in Assessment
1.1 Describe the duties and responsibilities of a named
work role in a healthcare setting
Question 1 Page 1
1.2 Identify the skills, knowledge and attitudes required
for this work role
Question 2 Page 2
1. Describe the duties and responsibilities of your own role in the health sector. If you do
not yet work in the sector, select one of the following roles to answer this assessment
question. [1.1]
 Porter
 Pharmacy technician
 Health care assistant 4806
Role Duties Responsibilities
 The role of health
care assistant is to
observe, analyse,
measure, organise
maintaining records
of individual's health
medical history,
monitoring blood
pressure, pulse rate,
recording
temperature, body
mass and respiration
rates of each patients.
 Person centred care
and personal care
evolve prevention
and control, dietary
habitats of patients,
personal hygiene and
whole reassurance,
care, concern,
 Addressing and
delivering the
medical history
recovery of each
individuals to higher
managers.
 Supporting each staff
members
 Coordination with
each members of
health care
organisation.
 Making interaction
with each individual,
avoiding
discrimination with in
community.
 Being gentle and
calm and positive
towards each arise
conflicts or situations.
 Cohere the
professionals standard
and principles of
health care setting.
 Attending nurse
practitioners in
meeting.
 Developing and
formulating strategies
for health care
promotions.
 Formulating
interventions through
clinical decision
making and problem
solving that may
promote health
recovery and coping
from chronic illness.
 Demonstrating and
following principles
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Unit 1: Understand the role of the healthcare worker
comfort, making
communication with
patients and their
family members.
 Maintaining positive,
calm and clean
environment.
 Elevation of mental,
physical, nutritional
health factors of each
individuals.
 To mange lacking
and ordering of
resources.
 Demonstrate
understanding of
diseases.
 Providing moral
support to each
individuals through
the valid use of
communication skills.
 Establishing trust and
transparency with in
relationship of
patients-healthcare
professional.
and ethics of health
care system.
 Preparing acute care
plans for individuals
who are suffering
from life time illness
such as cancer,
Alzheimer, dementia
and so on.
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Unit 1: Understand the role of the healthcare worker
2. Identify the skills, knowledge and attitudes needed for the work role you have chosen in question 1. [1.2]
Role Skills Knowledge Attitudes
Health care
Assistant
 The determined skills of
health care professional
characterised as caring,
polite, disciplined,
professional, good
communicator, willingness
of doing personal task such
as washing, cleaning,
motivation etc.
 Able to follow the
instructions and methods.
 Willing towards making
bond with individuals.
 Optimistic behaviour in
regards with staff and
patients which are present in
the health care system.
 The knowledge of basic
life support, handling
dietary food handling,
safeguarding of each
staff and individuals in
health organisation,
information of fire
safety, measuring as well
as recording patients
medical history are
essential for health care
professional to know.
 Most of factors are
generally enhanced
through training and rest
of them are generally
attained by practising in
medical field.
 As a health care assistant, the attitude of
person should be calm and positive that may
portray is infectious.
 Safety, care and concern are the main factors
of attitudes of an individual hat should be
there in health care professionals.
Now that you have completed part 1 of your Assessment, remember to save the work you have done so far – you will need to send
your work to your tutor for marking once you have completed all 6 parts of this Assessment.
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Unit 1: Understand the role of the healthcare worker
Part 2: Understand working relationships in healthcare settings
This part will help you to evidence Learning Outcome 2: Understand working
relationships in healthcare settings
Learning objective Place in Assessment
2.1 Explain how a working relationship is different from a
personal relationship
Question 1 Page 3
2.2 Describe different working relationships in healthcare
settings
Question 2 Page 4
2.3 Describe how positive working relationships can
support improved performance in the workplace
Question 3 Page 4
1. Explain some of the different features of a working and a personal relationship. Give two
different features for each type of relationship. [2.1]
Working relationship:
Working relationship depends on adhering the policies and methodologies as well as
determine ways of working. There are correlated and bounded with contracts of code of
practice among with employment. This relationship is professional in nature as there are
boundaries and restrictions present. In working relationship, the attained information that can
be shared or transfer among with them should be concise and particular and also it is kept
confidential except where it is compulsory with other partitioner. The benefits of better
working relationship within the health care profession that are characterised as larger
efficiency, quality of care provided to each individual, high amount of satisfaction with
services, larger response, increase of safety and securities, increased productivity,
sustainability and so on. The main features of working relationship that are effective
communication, trust, respect, diversity and equality. Work relationships are most likely
depends on the determined boundaries though multiple contracts, policies, interventions,
agreed terms and conditions and also code of conduct and practices. It allows an individual to
stay focused and oriented towards their work.
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Unit 1: Understand the role of the healthcare worker
Personal relationship:
Personal relationship is concluded as informal in nature. It is based on the emotions, mutual
bonds and other common qualities of two parties. It is a intellectual connection between two
members which is established with mutual thoughts, perspectives and trust. The information
which is attained that can be shared freely among with others. There is no involvement of
code of practice as well as ethics in this type of relationship. It is sustain by giving quality of
time and efforts to each other. The thoughts shared in this bond are similar like thoughts are
shared with family and friends. The two features of personal relationship that are
communication and honesty. It is generally found between patients-healthcare professionals.
2. Identify two roles in the health sector and describe how they work together. [2.2]
Roles: The two considered roles of health care department are Doctors and
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Unit 1: Understand the role of the healthcare worker
nurses.
How they work
together:
The collaboration of doctor's knowledge and skills along with nurses
care are considered to be effective for patient's health and may provide
endless benefits to an individuals. It also means the cooperation in
work, dividing duties and responsibilities with each other, solving
problems and also determining appropriate decisions, formulations of
strategies and policies that are best for the health of an individuals and
can help to promote the recovering and coping of illness. The nature of
work between them are professional and Also, it can utilise in
developing acute care plans for chronic diseases such as organ failure,
cardiovascular diseases, strokes and so on. This collaboration promotes
greater efficient communication, coordination of care and patient-
centred care and decision. This team based care is executed by having
multiple visit hospital patients through mix of service providers, in
medical field it is known as rounding. Patients who generally, are in
intensive care or in critical conditions unit requires certain rounds for
quality of services and this collaboration considered as effective
intervention to cope.
3. Describe how positive working relationships can support improved performance in the
workplace. [2.3]
The working relationships are beneficial in improving performance as they can reduce the
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