Heritage and Cultural Tourism Management: A Comprehensive Study

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This study delves into the dynamic world of heritage and cultural tourism, analyzing its growth, development, and impact on the UK economy. It explores the purpose of heritage attractions in meeting diverse customer needs, examines the impact of ownership on management, and evaluates various interpretation methods used to enhance the visitor experience. The study also highlights the importance of conservation efforts and potential conflicts that arise in managing heritage resources, using Lhasa, Tibet as a case study.

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Heritage and Cultural Tourism Management
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Table of content
Introduction
......................................................................................................................................2
Task 1
...............................................................................................................................................3
Task 2
...............................................................................................................................................1
Task 3
...............................................................................................................................................4
Task 4
...............................................................................................................................................8
Conclusion
..................................................................................................................................... 11
Reference List
................................................................................................................................ 12
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Introduction
Tourism defines as an activity which involves travelling experience of tourists while they visit

various places in the world. An unparallel growth of travel and tourism industry is exploring the

scope and nature which represents new forms of innovation and creativity in the sector. The

travel and tourism sector reflects the heritage and cultural aspects of a specific province,

therefore it can be said that heritage and cultural tourism plays an essential role for the growth of

UK economy and also in the travel and tourism sector. Heritage and cultural tourism represents

the cultural traditions of various communities which includes their values, rituals and festivals.

Therefore the government bodies are also focusing on the development of heritage and cultural

tourism management as it enhances the opportunities in the travel and tourism sector.

In this current study, the growth and development of heritage and cultural industry will be

discussed. In this process, the growth and development of the industry within travel and tourism

sector, the purpose heritage and cultural attraction, the roles and responsibilities of organisation

and the various methods of interpretation will be discussed. Apart from that, the interpretation

methods and the significance of interpretation will be discussed in this process.

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Task 1
LO1

1.1 Analyse the growth and development of the heritage and cultural industry

Heritage and cultural tourism is one of the fastest growing tourism in the world. The term

“heritage” can be defined as valued objects such as historic buildings and rich cultural traditions

which have been passed down from previous generation. There are four main aspects to

understand the significances of heritage. Those are historical significance, social significance,

Aesthetic significance and scientific significance. It reflects the scope and possibilities of

historical findings, social values, importance of design seen on a place and scientific innovations.

In order to understand the growth and development of heritage and cultural industry, it is

important to analyse the factors of heritage and cultural tourism. Those factors are attractions,

natural tourism, constructed tourism and cultural heritage.

Attractions:

Heritage and cultural sites are representing four different aspects such as historical aspect, social

aspect, aesthetic aspect and scientific aspects. Different kinds of tourist attractions sites in UK

such as Albert museum, British Museum are defining the heritage and cultural significances.

Tourists across the globe are visiting these places to witness the rich cultural histories of British

Empire (
Ekern et al., 2016). Therefore, various transportation facilities are generating revenues
in heritage and cultural tourism sector. That helps in the growth and development of this

industry.

Natural tourism:

Natural beauties are another aspect heritage and cultural tourism sector which involves

landscape, coastlines, woodlands, forests and habitats. The Greenwich Park is one example of

heritage and cultural site with natural beauty (
Graham et al., 2016). The stunning landscapes and
rich historical background of this park is attracting tourists all over the world which helps in the

conservation and sustainability of these sites.

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Constructed
Heritage environment such as museums, historic buildings, archaeological sites have been build

across the UK to restore the rich culture and historical aspects of British Empire. The young

enthusiasts with travelling motivations are engaging themselves with historical explorations.

Tourists across the world are visiting these monuments and museums to explore their knowledge

which also helps to develop the heritage and cultural industry. The transport facilities, hotel

businesses are working towards the development and sustain the growth of the sector.

Cultural heritage:

Old and historical appeals are serving as major impulsion to travel. Cultural enthusiastic are

always exploring the legends, folklores, folk music to inherit motivations in their exploration

journey (
Hribar et al., 2015). The heritage sites with cultural values are shaping and sustaining
the cultural identity. The regional costumes for dance, folklore and songs are exploring the

cultural identity of the nation. The rich cultural propagandas are also explored in this way which

helps in the development of the heritage and cultural tourism sector.

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Period Destination Events
3000 BC
Babylon Travelling land for trade and
commerce

1500 BC
Egypt Pyramids were creating
attention

5 BC
Greece Heritage and cultural tourism
has been explored.

2
nd Century AD Europe Domestic issues had been
aroused and Europeans started

their spiritual journey as

pilgrims (Raj and Griffin,

2015).

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th to 15th Century Europe Renaissance took place and
travel and tourism sector gained

attention

16
th to 18th Century United Kingdom Tourists are exploring places
like Stonehenge and city of bath

19
th Century United Kingdom People started exploring
mythological values

Early 20
th Century United Kingdom The heritage and cultural
tourism sector has grown

exponentially during that time.

Table 1: the growth and development of the heritage and cultural industry

(
Source: created by author)
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The growth and development of the heritage and cultural industry
Attractions:

Heritage and cultural sites are representing
four different aspects such as historical
aspect, social aspect, aesthetic aspect and
scientific aspects.

Natural tourism:

Natural beauties are another aspect heritage
and cultural tourism sector which involves
landscape, coastlines, woodlands, forests and
habitats.

Constructed

Heritage environment such as museums, historic buildings, archaeological sites have been build across the UK to restore the rich culture an

ulsion to travel. Cultural enthusiastic are always exploring the legends, folklores, folk music to inherit motivations in their exploration journey.

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1.2 Discuss potential conflicts in the conservation of heritage and cultural resources using
the case study of Lhasa, Tibet

Tibet is regarded as a home of religious

temples. Lhasa as a capital of Tibet is

unique for their hospitality management

technique and intangible culture. The

development of heritage and cultural sites

are one of the major characteristic for the

Government of Tibet (
Smith, 2015). The
government body is focusing to explore the

opportunities of travel and tourism sector

and provide protection to the heritage sights

and cultural resources.

There are various issues regarding the

development of Heritage and cultural

tourism in Lhasa (
Richards, 2016). The
heritage and cultural attraction in Lhasa

requires high maintenance cost therefore, it

is difficult for the Government to invest in

this sector. Apart from that, environmental

issues are another major issue in this

context. Flora and Fauna affect tourist

Destinations negatively and creates a

negative influence on the acuity of

travellers.

The economic system of Tibet is not as

positive as other countries (
Du and
McKercher, 2014)
. Therefore, it becomes
hard for the government to invest in the

heritage and cultural tourism industry.

Skilful employees are required for the

process of maintenance but Government is

unable to pay their salaries and demanding

incentives.

By analysing the potentials of Tibet,

Chinese Government is developing some

large scale projects. They renovate

traditional Barkhor old town district and

outskirt areas of Lhasa. London based

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company Free Tibet is campaigning to
boycott the development.

From the above statement it can be analysed

that, conservation of heritage and cultural

resources is a major factor in Tibet.

Therefore it is essential for the government

bodies to adopt the collective way for the

protection of these heritage sites which

include monasteries, treks and intangible

culture.

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Task 2
LO2

Introduction:

Heritage and cultural tourism is mainly working in the conservation of various heritage places

and cultural values. Different heritage places across the UK such British museum, Albert

museum are attracting tourists across the world to explore the historical significances and

cultural values (British Museum, 2018). In this task, the purpose of these attractions in meeting

the needs of different tourists will be discussed.

2.1 Assess the purpose of heritage and cultural attractions in meeting the needs of different

customers

There are some responsibilities if the government to adopt an effective plan for the development

of British Museum and Albert Museum and explore the needs of customers in this process

(Vam.ac.uk, 2018). After my visit of British Museum and Albert Museum, I have explores some

important aspects o f heritage and cultural attraction and also explored the fact that how these

tourist attractions are meeting the needs of customers from different region.

Education:

British Museum and Albert Museum are a place of collective ancient and historical sculptures.

The heritage and cultural aspects are also explored in these places. Students from different

countries are visiting these places as their educational tours (British Museum, 2018). During my

tour to these destinations, I explored the fact that students are able to discover some unique

opportunities and they can also discover in hand learning method in this process.

Research:

Apart from educational purposes, these places are also effective for research scholars and

scientists. There are various research projects such as Maya research project, research project on

Amara West are major in this scale (British Museum, 2018). The ancient Chinese ceramics and

5000 years old human creativity are major attractions in Albert museum. These are also effective

for research purposes. There are different universities those are offering doctoral degree projects

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for research scholars to discover the ancient British culture. Apart from ancient ceramics, there is
embroidery, cast collections, knitting and sculptures, those are also effective for the research

purpose.

Recreation:

Recreation is based on time; therefore visitors are attracted towards these heritage places to

discover more recreation within a short time period. As per my opinion, public places such as

British Museum and Albert museum are best options for various recreational features (British

Museum, 2018). People of all age groups are involving themselves in different kinds of

activities. Recreational activities are involved pleasure, enjoyment and exploration of knowledge

at the same time. Therefore, for the purpose of recreation, these places are major places to be

considered.

Entertainment:

These historical place not only some places to discover historical aspects of British Empire but a

place of great source of entertainment. During my visit in British Museum and Albert museum, I

was witnessed some of the major events of UK. They are responsible to organise a weekly

exhibition on money and medals of different countries and some prints of war and peace

(Vam.ac.uk, 2018). Apart from that, there is a weekly drama program which is based on

Shakespearean novels. These dramas are also exploring the cultures of 17
th century England.
Needs of different customers:

This heritage places help customers to accomplish heir research proposal in a better way
by exploring the cultural needs.

The customers area able to discover the artwork of British Museum and Albert Museum
such as Rosetta Stone, ancient Chinese ceramics and so on.

Thematic plays, dramas are exploring the rich cultural values of ancient England.
Tourists are able to discover those values in this scale.

Conclusion:

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In this task, we have discovered the various purposes of heritage and cultural attractions and also
how they are meeting the needs customers. In this process, we have discussed about purposes

such as education, research, recreation and entertainment of heritage sites such as British

Museum and Albert Museum (Vam.ac.uk, 2018). Apart from that we have discussed about

customer needs such as artworks of these museums and exploring the cultural needs.

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Task 3
3.1 Evaluate the impact of different types of ownership on the management of heritage and

cultural sites

Ownership can be designated as an exclusive rights and control over intellectual property, object

or land. It involves a title and multiple rights which are separated by different parties. It is the

responsibilities of government authorities to inherit different kinds of ownership for the effective

development of heritage and cultural tourism. Ownership can be classified by two factors such

as public ownership and private ownership. In order to maintain the heritage and cultural sites in

UK, public and private ownerships are playing some effective role in this scale.

The Department for Media
is a department of UK government who are responsible for the
preservations of cultural sites and sport activities in England. Apart from that they are also

contributing towards tourism industry and creative industries. The goal of the organisation is to

adopt some effective development plan along with UK government to preserve the cultural

heritage sites in England.
Woodland Trust is a largest charitable trust in UK who is responsible
for the protection and restoration of woodland heritages. They are maintaining heritage sites so

that these sites can be signified as tourist attraction.

Factors
Woodland Trust The department for media
Ownership types
Woodland Trust is looking
after more than 1000 woods

which are covering more than

73 square mile area. 70 % of

their sites are covering ancient

woodland

(Woodlandtrust.org.uk, 2018).

The department for media are

providing policy frameworks

to the government of UK so

that Government can

recognise in what areas they

need for the development of

heritage and cultural tourism

industry.

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Difference between
ownerships

It is a private organisation and

preserving the ancient woods

and aimed to create new

ancient woodland in this

process.

It is a public organisation who

are responsible to maintain the

historical buildings and

heritage sites

Objectives
This organisation is aimed to
build new community woods

and community forests in

England by preserving ancient

woods (Woodlandtrust.org.uk,

2018).

This organisation is aimed to

attain public policy goals to

ensure the fact that, citizens

are informed about the

political process.

Distinction stages
Various investors and
stakeholders are funding this

organisation for their

operations.

Government authorities are

responsible for their

operations. Therefore,

government bodies are

funding this organisation for

running their processes.

Table 2:
The impact of different types of ownership on the management of heritage and
cultural sites

(
Source: Created by author)
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The impact of different types of ownership on the management of heritage and cultural sites
and stakeholders are funding this organization for their operations. It is a public organization who is responsible to maintain the

an 1000 woods which are covering more than 73 square mile area. 70 % of their sites are covering ancient woodland.

The department for media is providing
policy frameworks to the government of
UK so that Government can recognize in
what areas they need for the development
of heritage and cultural tourism industry.

These organizations are aimed
to build new community woods
and community forests in
England by preserving ancient
woods.

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Heritage and cultural industry can be developed by various roles and responsibilities of different
organisation. Therefore, it is necessary for the travel and tourism industry to indentify the roles

and responsibilities of organisations whether it is a government organisation or private

organisation.

Roles and responsibilities of Woodland Trust:

The roles and responsibilities of Woodland trust are as follows:

The woodland trust is responsible for the common historic management practices across
UK. This includes re-growth of crop, preserve ancient woods and creating small poles.

They are also responsible to preserve history and rural landscapes and also sustain the
economic importance.

They are responsible for protecting ancient woodland and develop the sustainable
strategy for the development of heritage and cultural tourism.

Training is provided to people about how to protect ancient woodland and historical
places.

Roles and responsibilities of
the department for media
The roles and responsibilities of department of media are:

As a government funded organisation they are responsible for the preservations of
heritage sites and create awareness through their media channels.

They are promoting heritage and cultural tourism through their various programs and
events.

They are also contributing towards the development of effective planning in heritage and
cultural industry.

They are providing policy framework to the government so that government can
recognise in which area of heritage and cultural industry they need development.

They are also responsible for merchandising different governmental policies regarding
the development of heritage and cultural industry.

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Task 4
LO4

Introduction:

Interpretation is essential in heritage and cultural industry in order to enhance the effectiveness.

In this process, it can be said that, a proper interpretation method can be effective for the

promotion of heritage places. In this task, the importance of interpretation and different methods

and media used for interpretation in heritage and cultural tourism will be discussed.

4.1 Evaluate methods and media used for interpretation within the heritage and cultural

industry for tourists

By evaluating different aspects of Heritage and cultural tourism it can be said that, interpretation

method is widely acceptable and an effective approach to understand the cultural significances in

heritage sites (
Coccossis, 2016). It is a diversified method which is essential for the promotion of
British Museum and Albert Museum. Various methods are used in the process of interpretation

within heritage and cultural industry. Those methods are as follows:

Publish materials:

Various research projects on British Museums such as Maya research project, research projects

on Ashwell Roman treasures, Research project on Mildenehall Treasure area some essential

research projects to evaluate the historical backgrounds of monuments, treasures of 16
th century
and archaeological decorations (British Museum, 2018). This research projects are effective to

identify religion, language s and region of ancient people.

Audio visual:
Audio visual is another medium of interpretation in which the visitor can use the audio visual

medium in order to know historical background of historical monuments and sculptures.

Different visitors are consuming different languages (Vam.ac.uk, 2018). Therefore it becomes

difficult for human interpreter to describe the historical significances by their respective

language (
Larsen and Logan, 2018). Therefore by this audio visual medium the visitor is able to
understand about brief of historical significances.

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Drama and role play:
Drama and role play is one of the most effective interpretation techniques in recent years. In

British Museum and Albert Museum various weekly plays and dramas are organised about the

lifestyles of ancient people and their cultures (British Museum, 2018). This makes the whole

process more effective and interesting. Visitors are able to explore things more creatively and

engage more in the subject.

Audio medium:
It is newly innovated interpretation method in which the visitor can acquire a recorder in which

various recordings are places about the cultural significances and historical backgrounds of

sculptures, monument and decorations in British Museum and Albert Museum (
Smith, 2015).
The recording is available in their respective language, because different people across the world

are visiting these heritage places to explore the ancient British culture or any research purpose

(British Museum, 2018). Therefore, this interpretation method is recognised as most effective

interpretation method in recent years.

Interactive technology:
The interactive technology is another method of interpretation in which the knowledge can be

evaluated by sharing ideas with robot and artificial intelligence (Vam.ac.uk, 2018). The robot is

recognised as the artificial intelligence in which resources and required data are being putted,

therefore when the visitor is asking about anything specific then the artificial intelligence is

programmed in that way that he visitor gets the appropriate answer.

Meeting the needs of the customers:

An effective interpretation helps to generate the essential information about the rich
culture and historical background of ancient people. Many research scholars are also

visiting British Museum and Albert Museum for their research projects. Therefore, these

interpretation methods are also effective in this process also.

The audio medium is one most popular in the field of heritage and cultural industry. The
audio medium helps the visitor to gain a depth knowledge about one specific object and

the visitor is able to replay the recording as many times as they want.

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Awareness about the subject is generated in this way. The cultural perspectives are also
discovering in this process.

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Conclusion
As per the above study, it can be concluded that the heritage and cultural industry is one of the

essential part of travel and tourism industry. Due to an unparallel growth in the travel and

tourism sector, it is essential to identify the aspects of Heritage and cultural tourism. In this

process, the growth and development of heritage and cultural industry has been discussed in this

study. Various factors are affecting the growth and development of heritage and cultural tourism

such as natural tourism, constructed tourism, culture tourism and attraction.

In this process, the needs of the customer are evaluated. Apart from that, the roles and

responsibilities of government and private organisation within the travel and tourism industry are

also discussed in this scale. The process of interpretation and the effectiveness of interpretation

are evaluated by defining various methods of interpretation. Therefore, it can be said that

heritage and cultural tourism is a compile process of interpretation, roles and responsibilities of

originations and exploring places which reflects the effectiveness of travel and tourism sector.

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Reference List
British Museum. (2018). All research projects. [online] Available at:

http://www.britishmuseum.org/research/projects.aspx [Accessed 31 Jul. 2018].

Coccossis, H., 2016. Sustainable development and tourism: Opportunities and threats to cultural

heritage from tourism. In
Cultural tourism and sustainable local development (pp. 65-74).
Routledge.

Du Cros, H. and McKercher, B., 2014.
Cultural tourism. Routledge.
Ekern, S., Logan, W., Sauge, B. and Sinding-Larsen, A. eds., 2016.
World Heritage Management
and Human Rights
. Routledge.
Graham, B., Ashworth, G. and Tunbridge, J., 2016.
A geography of heritage: Power, culture and
economy
. Routledge.
Hribar, M.Š., Bole, D. and Pipan, P., 2015. Sustainable heritage management: social, economic

and other potentials of culture in local development.
Procedia-Social and Behavioral
Sciences
, 188, pp.103-110.
Job, H., Becken, S. and Lane, B., 2017. Protected Areas in a neoliberal world and the role of

tourism in supporting conservation and sustainable development: an assessment of strategic

planning, zoning, impact monitoring, and tourism management at natural World Heritage

Sites.
Journal of Sustainable Tourism, 25(12), pp.1697-1718.
Labadi, S., 2017. UNESCO, world heritage, and sustainable development: international

discourses and local impacts. In
Collision or collaboration (pp. 45-60). Springer, Cham.
Larsen, P.B. and Logan, W. eds., 2018.
World Heritage and Sustainable Development: New
Directions in World Heritage Management
. Routledge.
Raj, R. and Griffin, K.A. eds., 2015.
Religious tourism and pilgrimage management: An
international perspective
. Cabi.
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Richards, G., 2016. Cultural tourism. In Archaeological Displays and the Public (pp. 1-11).
Routledge.

Smith, M.K., 2015.
Issues in cultural tourism studies. Routledge.
Smith, M.K., 2015.
Issues in cultural tourism studies. Routledge.
Vam.ac.uk. (2018). V&A Shop. [online] Available at: https://www.vam.ac.uk/shop/ [Accessed

31 Jul. 2018].

Woodlandtrust.org.uk. (2018). The Woodland Trust. [online] Available at:

https://www.woodlandtrust.org.uk/ [Accessed 31 Jul. 2018].

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