Developing an Organization for Diabetes Education and Care

This document discusses the development of a diabetes education and diagnostic center, including essential characteristics for a healthcare leader, strategies to empower staff members, and the importance of a healthcare team. It also addresses how to deal with office issues in a healthcare setting.

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Healthcare Facility
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6/25/2019

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Table of Contents
Introduction.................................................................................................................................................2
Developing an organisation.....................................................................................................................2
Organisational Chart:...............................................................................................................................3
Essential characteristics...........................................................................................................................3
Strategies to empower staff members....................................................................................................5
Demonstrating trust.................................................................................................................................5
Communicating a clear visualization.......................................................................................................6
Inspire self-improvement.........................................................................................................................6
Valuing their opinion...............................................................................................................................6
Delegating more than simply work..........................................................................................................7
Learning flexibility..................................................................................................................................7
Inspiring creative thinking.......................................................................................................................7
Show you appreciate their efforts............................................................................................................8
Healthcare team......................................................................................................................................8
Dealing with office issues........................................................................................................................9
Conclusion.................................................................................................................................................10
References.................................................................................................................................................12

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Introduction
Community health care facilities are the healthcare organisation that works within a
community collaborating with the community members and other healthcare providers. This type
of organisation provides their service to the people and help to access different facilities being
provided by the government and non-government organisation (Knapp, et al.,. 2018). Diabetes is
the health that occurs as the result of the pancreatic inability to produce enough insulin the body
does not respond to the produced insulin effectively. In other words, insulin resistance is the
main cause of this health condition. According to the world health organisation (2019), the
number of individual suffering from these health issues has risen from nearly 108 million in
1980 to nearly 422 million in the year of 2014. The worldwide prevalence of this diabetes among
young people over the age of 18 has increased from about 4.7 per cent in 1980 to around 8.5 per
cent in 2014. Particularly in 2016, the estimated death caused by this health condition was 1.6
million (Thiruvoipati, Kielhorn, & Armstrong, 2015).
Developing an organization
I am developing a diabetes education centre named St. Stephan education and diagnostic
centre for diabetes. Diabetes is a life-threatening disorder that may affect the patient both
physically and mental (NCD Risk Factor Collaboration, 2016). The treatment of these health
issues is long lasting, therefore it is essential for the patient to have enough knowledge and
understanding of this disorder. They must be knowledgeable about the risk factors such as ethnic
background, obesity, sedentary lifestyle, family history, age, and polycystic ovary syndrome
(Zheng, Ley, & Hu, 2018). The main reason for developing this health care facility is to spread

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awareness about the disorder in the community. This particular organisation will also work to
diagnose new diabetic cases in its earlier phases so that it can be treated earlier as possible. In
this particular health organisation, different experienced nurses will work under my guidance.
Organizational Chart:
Me as head: Being the head of an organisation is not an easy task. You have to deal with
different issues, managing the staff, solving queries of the patient’s families, and recruiting the
skilled staff that can provide effective care to the patient. I am not seeing myself in that position
just as the nurse manager, I want to put my complete efforts in that organisation, and I will also
be the leader of that facility. For that, I have to improve my leadership skills and learn new
leadership styles.
Registered diabetes nurses Community health nurses
Accountant Nurse practitioners Psychiatric-mental health nurse
MidwivesNursing assistants Home health nurses
Nurse Manager

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Essential characteristics
Resourcefulness
Even in healthcare organizations with apparently massive budgets, possessions always
appear to be in shorter compared to the ideal supply. People continuously demand for additional
time, more and more accomplished job candidates, fewer controlling constraints, and additional
budget for the healthcare department or new program (de Zulueta, 2016). Me as a leader will
learn to be creative so that I can solve difficulties for myself and for my teams. I will get input,
assign resources for supreme impact, and discover innovative methods to stimulate and empower
my teams to bring superior patient upkeep. I will also learn convincing skills so that I can get
more stakeholders to invest in my nursing facility.
Decision-making ability
Although as an experienced nurse manage I have those abilities to make the decision on
my own, but there are more requirements to learn this skill in order to grow my health care
facility in the area. Being as nurse manager I will have to make a decision related to the patient,
the programs necessary for awareness, and for recruiting innovative and self-motivated staff. I
think Recruiting the staff is the most difficult task in any organization, as this will decide how
fast the organization will grow.
Communication skills
I have been an effective nurse leader through my career as I have always used my
effective communication skills, being a nurse manager and head of the organization this will be

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challenging for me to handle both staff and patient. For that, I will have to learn more
communication skills. Communication is the key essential factor in every organization and in the
healthcare setting is become more essential to develop a therapeutic relationship with the patient
and the staff. The therapeutic relationship helps in increasing patient satisfaction and job
satisfaction among the staff. It has been identified that staff having a rude and careless head,
have less job satisfaction and more likely to leave their jobs (Borkowski, 2015). As my
organization is new, I have to work collaboratively with my staff and encourage them to work
effectively, and this requires learning effective communication skills. Holding staffs accountable
is not completed with the iron fist; it can be done by communicating prospects evidently, setting
native goals cooperatively, and making sure individuals stick to the promises they made to
towards their job and the healthcare organization. For instance, throughout a Lean
transformation, parts and duties at all stages will alter as an outcome of process developments.
Staffs will have a chance to deliver input and project these alterations by their contribution to
event groups. It is serious that all affected health care employees understand the alterations
through recurrent communications and exposed forums through which they are able to raise their
voice worries and seek explanation (de Zulueta, 2016).
Emotional intelligence
Health care frontrunners must have an improved ability to identify spoken, unspoken and
bodily signals and take essential steps to handle worker and patient anxieties. These complicated
clues disclose profound personal and ethnic requirements. By assessing the setting in which
nurse staff associates or patients discuss their worries, health care frontrunners understand the

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signals with rapidity and clearness and truly understand how a person feels about a particular
subject. Nurse Manager also comprehends when a person’s declaration does not bring into line
with the consistent context (Karamitri, Talias, & Bellali, 2017). To comprehend persons this
deeply, operational health care frontrunners study about other people and their honest interests
and emotional state. Operational emotional intelligence needs genuine attention in others and
their sentiments. This honest intimacy will allow me as health care frontrunner to more
effortlessly comprehend what and person articulates. Being an Effective health care leader I will
have to demonstrate compassion toward ethnic and social experiences and provision and inspire
the strengths in dissimilar persons. Through close professional relations, effective frontrunners
also comprehend the factors impelling staff member and the patient's behaviours (Crowne, et al.,
2017). Being as a Leader I will have to develop this ethnic and societal understanding by
constructing diverse associations in my personal life.
Strategies to empower staff members
Empowering the staff members is another essential factor that enhances the job
satisfaction among the employees (Harrison, & Association of University Programs in Health
Administration, 2016); therefore I will use some strategies to empower my staff. For example
Demonstrating trust
The finest way to advance worker loyalty is by displaying the healthcare workers that
they possess your trust. I will elucidate the ends rather than the means, and permit my nurses to

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go about health care services and programs in their own manner. It is possible they might not
achieve everything precisely as I would have, nonetheless they can get the work completed with
their individual ability (Rankin, Russell, Matthews, & Pollard, 2017).
Communicating a clear visualization
As a manager and a frontrunner, it is my job to get everybody on the identical page.
Individuals that do not understand what they are expected to be working will not be capable to
complete their works effectively. Me as a leader must clearly describe the roles of my staff so
they can understand their responsibilities and do not step on one another's toes
Inspire self-improvement
When the health care employees acquire new abilities it is healthier for the organization
as a complete (Chiapperino, & Tengland, 2016). Me as the nurse manager will support my staff
to have continuous education or lessons outdoor of the healthcare setting so that they can
improve their personal growth, which will ultimately help in patient satisfaction. If will not be
able to support my employees with financial resources, at least I can be supple with their
timetables to an assured degree. I will encourage them to learn more skills that can help them to
improve their career.
Valuing their opinion
I want my nurses, midwives and other employees to understand that their views are
appreciated in order to truly empower them. A modest signal, for example, leaving my office

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door open can help them to realize that I am always there to help them and open to any
discussion and suggestion. Adopting this open door policy will show all my employees that I
care about what they actually think while allowing them to provide their advice for the company
and play an active role in this healthcare setting.
Delegating more than simply work
As a manager or leader, it’s unavoidable that I will have to give work to my staff, but I
will ensure that it is not the one thing I am passing down. On different occasions, I will ask a
staff associate to lead an essential conference, even if it is for less time. Sharing the programs
that persons and community members will notice can be an effective strategy. This will display
staffs that they possess an actual impact on the successfulness of the healthcare setting (Choi,
Goh, Adam, & Tan, 2016).
Learning flexibility
To be an effective leader and to empower my staff I have to be flexible with my staffs as
things arise. Possibly I will try a different agenda that permits my staff to breaks for the specific
tome. And they can come after 20 to 30 minutes late, this allows them to avoid being tensed for
reaching the healthcare setting on time.
Inspiring creative thinking
I have been doing the medical tasks the way I am comfortable in, but that does not mean
that everyone should do their tasks in the same way. Everyone has their own way top performed

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a task, for example, developing a therapeutic communication is the essential task in any
healthcare facility, and different nurses have their own ways to communicate with the patient to
accomplish the task. Every leader must understand that there are many difficulties to be resolved
and there are different better methods to solve them, therefore they must use the minds around
them and inspire your healthcare providers to share innovative solutions (Wandersman, Alia,
Cook, & Ramaswamy, 2015). Placing the challenge in the employee’s hands will not simply
save some of my headaches, nonetheless, it is also probable that I will get a better end outcome.
Show you appreciate their efforts
It is obvious that the healthcare members should be available on every working day, but it
is always helpful to grant some leaves to the employees if there is no emergency in the
department. Rewarding and appreciating employees always help in encouraging them to work
more effectively. Rewards allow the health care providers to realize that their efforts are being
noticed by the management. The new nurses can be encouraged more with this strategy
(Karamitri, Talias, & Bellali, 2017).
Healthcare team
To achieve the milestones that are already set for the organization, I will have to make a
team which include public health nurses, home health nurse, diabetes nurses and nurse assistants.
Making this team is essential for the growth of my organization and to spread awareness about
diabetes. This team will reach to the people directly to their home and let them know that there is
new healthcare setting has been established in the area which provides service to the diabetic
people and other people or who are at risk of developing this health issue. Every member of the

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team will be assigned with a specific responsibility. Every organization needs advertisements
and promotion so that the people will know about it and can receive services (Chiapperino, &
Tengland, 2016). The public health nurse will lead the team as they are more experienced in
dealing with communities. They will make posters and gather local healthcare providers. The
diabetes nurse will educate the people about the disorder and how they can manage their health
condition with the help of the organization. They will also encourage people to understand their
symptoms associated with diabetes and go to the diagnostic centre. Nurse assistant will help the
diabetes nurse and public health nurse in organizing the tests such as blood sugar levels, and
other activities (Gucciardi, Espin, Morganti, & Dorado, 2016). The home health nurse is the one
who provides multidimensional home care to the people diagnosed with diabetes and other
health issues (Berridge, Tyler, & Miller, 2018). In this team, they will gather people from the
community to the centre and make them understand that it is difficult to manage diabetes on their
own at home, and they must seek help from the diabetes care centres like us.
Dealing with office issues
My healthcare organisation named St. Stephan education and diagnostic centre for
diabetes is opened on 23rd May 2019. Having a meeting with my team is my first activity of the
day to assign the task to my employees and to listen to their suggestion. After having my
breakfast I entered my office and suddenly I noticed that loud voices are coming from the
Hallway. I called my assistant and asked him about the situation. He told me that two of my
nurses are debating in an inappropriate way about how the supplies are ordered for the Unit.
Having such incidents on the first day of opening the healthcare facility is really shocking for me
as I was expecting a healthy start, although the nurses were not aware that I was there inside my

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office. I reach the hallway and asked them to discuss the situation with me. I carefully observed
views of both nurses and after a long discussion, I came to know that they were actually
concerned about the healthy start of the healthcare facility and wanted that the best supplies must
be ordered for the setting. Here active listening helped in observing the situation. First of all, I
appreciated them to think in favour of the organisation, and then I made them understand that
both of them are working for the organisation. I made them understand that their main goal is to
provide their best services to the patient not being concerned about the supplies as it will be
solved by a collaborative approach to get the best supplies in the best way. I also told them your
opinion will be appropriated but you both must have discussed with me first as we are in this
together. We have to work collaboratively. After that, I asked them to walk with me outside the
hallway. I asked them to send me a proper mail about the supplies related issues and we will look
into it in the meeting. The most important this is that they listened carefully and agreed with me.
Conclusion
Diabetes is the health condition which occurs due to the inability of the pancreas to
produce enough insulin or the body not able to use the available insulin. This particular health is
an issue is affecting people from all around the world. The main reason for developing and
worsening of this health condition is the lack of knowledge and information about diabetes. I am
developing a health care facility named St. Stephan education and diagnostic centre for diabetes
to educate and diagnose people in relation to diabetes. There will be registered diabetes nurses,
community or public health nurses, accountant, mental health nurse, nurse assistant, midwives
and home health nurses in the organization. I will be the head of the organisation, to fulfil the

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requirements of this position I will learn acquire some essential characteristics such as
resourcefulness decision-making ability, Communication skills, and emotional intelligence.
Some of that I will use to empower staff include demonstrating my trust, communicating the
clear vision of the organisation with employees, inspiring the self-improvement of the staff,
valuing their opinion, and providing them with learning flexibility. I will make a health care
team which will involve, public health nurses, a diabetes nurse, and nurse assistant, and the home
health nurse to spread the awareness about the organisation and about the disease among
community members. To solve the heated debate related issues I would use my active listening
and encouraged them to deal with the problem collectively.

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References
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Borkowski, N. (2015). Organizational behavior in health care. Jones & Bartlett Publishers.
Chiapperino, L., & Tengland, P. A. (2016). Empowerment in healthcare policy making: three
domains of substantive controversy. Health Promotion Journal of Australia, 26(3), 210-
215.
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Crowne, K. A., Young, T. M., Goldman, B., Patterson, B., Krouse, A. M., & Proenca, J. (2017).
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Gucciardi, E., Espin, S., Morganti, A., & Dorado, L. (2016). Exploring interprofessional
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practice, 17(1), 12.

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Harrison, J. P., & Association of University Programs in Health Administration.
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