The Impact of Regular Staff Training on the Quality of Patient Services

Running head: HEALTHCARE ADMINISTRATION
The Impact of Regular Staff Training on the Quality of Patient Services
Name of the Student
Name of the University
Author Note

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HEALTHCARE ADMINISTRATION
Key Terms Used
Psychology, Skills, Training, Mental Health Professionals, Professional Development,
Communication, General Practitioners, Nurses, Multidisciplinary Team

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HEALTHCARE ADMINISTRATION
Introduction
Every year at least 50% o the people in the United States suffer from mental disorder
(Weaver, Dy & Rosen, 2014). The recent advancement in the number of diagnoses available
in the American Psychiatric Association (2013) has contributed to more than 75 million
additional people requiring treatment in the next 5 years. However, only one third of the
people suffering from the mental health complications in the US get access to the specialist
mental health staffs and thus generating a huge need for psychologically-informed practice
across the mental healthcare system and creates a burden on a wide range of mental
healthcare professionals to develop the required skills (Visser et al., 2014).
Important techniques for the psychologically informed practice are diverse and
recommendations to improve the process of care mainly involve improvement of the
communicational skills, interpersonal interactions and cultural sensitivity. In additional to
these requirements, the exponentially expanding healthcare system is also creates an urgent
requirement of evidence-based practice among the healthcare professionals (Reeves et al.,
2013). Garzonis et al. (2015) is of the opinion that proper education and exposure to the
recent advancement in the domain of metal health will help the healthcare professionals to
skillfully adopt the concept of the evidence-based practice in mental healthcare and thereby
helping to improve the overall quality of care and patient outcome.
The following assignment is based on analysis of the current process of staffs skills
and their training needs in the X- mental health organization in US and recommendation of
the new interventions based on the PDSA framework and SWOT analysis. The required
development of plan for staffs training will help to analyze the overall impact on the
improved patient’s outcome. At the end, the assignment provide a brief reflection from the

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HEALTHCARE ADMINISTRATION
author’s point of view in the domain of importance of staffs training for gaining improved
mental health outcomes among the patients.
SWOT analysis of the staffs training
Strength of staff training
The main strength of staff training for the overall improvement of the quality of the
procured mental health care in X-mental health organization in US is increase in the number
of highly educated staffs which help in the observance of the evidence based practice in
mental health care. Other strength of the staff training include good relationship between the
staff members generated during the course of training and renovation of the certain facilities
which are highlighted by the trainee staffs during training session. The improvement of the
certain facilities as per the requirement or the feedbacks given by the trainee staffs helped to
improvement of the care facility as well (Terzic-Supic et al., 2015).
Weakness of staff training
The main weakness of the staff training include lack of proper funding and lack of
proper electrical equipments. The process of staff training demands certain amount of
funding along with proper availability of the resources in order to execute the training process
in a proper manner. For example, training of the proper communicational skills and
interpersonal training demands a trained professional for the execution of the overall process
along with the presence of equipments like overhead projectors and audio-visual clips to
procure the training sessions (Terzic-Supic et al., 2015). Availability of funding and the
proper resources will hamper the quality of training. Other weakness of the staff training
includes lack of motivation among the employees. The staffs training are mainly executed
after the duty hours and this might induce lack of staff motivation due to over work or over
exhaustion leading to decrease in the level of patient satisfaction (Terzic-Supic et al., 2015).