Design of Hilton Hotel Reservation System

Hilton Hotel Reservation System
[Name]
[Institution]
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Table of Contents
1 INTRODUCTION.........................................................................................................3
2 DESIGN GOALS.........................................................................................................4
3 SYSTEM BEHAVIOR.................................................................................................4
4 LOGICAL VIEW..........................................................................................................5
4.1 High-Level Design (Architecture).....................................................................................6
4.2 Mid-Level Design................................................................................................................7
4.3 Detailed Class Design.........................................................................................................9
5 PROCESS VIEW......................................................................................................10
6 PHYSICAL VIEW......................................................................................................11
7 Use Case View..........................................................................................................12
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1 Introduction
Technological advances and the need for efficient data storage, data analytics and process
automations have seen a drastic rise in adoption of computing systems by businesses. In the
hospitality industry, the drive to implement systems is largely driven by the demands of the
millennial customer. Raised in a technologically advanced era, millennials are currently in their
young adulthood and form a significant percentage of the hospitality industry customers.
The generation is highly tech-savvy, self-sufficient and has high expectations with regards to
access to services, mobile experience, payments modes and discovery. When travelling or
planning a travel, millennials are keen to use technology to make their lives easier and their
travel experience more seamless. For that reason, hotels are responding by creating web-based
systems that run smoothly on a wide range of devices; particularly mobile devices.
The Hilton Hotel has not been left behind in this race and is seeking to develop a comprehensive
Online Reservation System, which will automate hotel bookings and general business
management.
This report details the design of the proposed Hotel Reservation system for the Hilton Group of
Hotels. The proposed software facilitates online and offline booking of hotel rooms, conference
facilities and even table booking. Through online booking, customers will be able to book the
hotel facilities from the comfort of their homes, through an online portal, which can be accessed
through any computing device and smart phones. For offline booking, a customer will be able to
call the hotel, where a booking will be placed on the system by the customer care representatives
receiving calls.
The document details the architectural design of the Hotel Reservation system in a way that
addresses the concerns of all key stakeholders. For this project, the key stakeholders include;
 Hotel Customers: a good number of the customers are millennials; who expects
technology to easy the process of searching, booking and paying for the services. The
customer wants an assurance that the design will result in a system that is easy to use,
easy to access information and secure.
 Hotel Staff: they need assurance that the system will make their work easier; meaning
ease of use, low learning curve and
 Developers: the developers expect a system design that will be easy to implement.
 Project Manager; the project manager expects a design that can be sub-divided into work
packages, to ease the management, allocation of resources and scheduling.
 Maintenance Staff; the IT personnel at the hotel expects a system that will be stable and
easy to maintain.
To sufficiently describe and present the architectural design of the proposed Hotel Reservation
system, the following 4 perspectives are used;
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 Logical View; this view will explain the key components of the systems, key functions
and their attributes. To help in presenting the logical view sequence diagrams of the main
processes are outline.
 Process View: this view present the key processes and operations for the key
components of the system
The other views included in the design are the development view and the use case view.
2 Design Goals
The design goals for the reservation system are to develop a stable and easy to use system that
provides high quality reports and analytics information. The design priorities include;
The design priorities for the Hotel Reservation System are:
 The design should minimize complexity and development effort.
 The design should make it easy for non-technical users to access key functionalities
easily
 The design should ensure re-usability of components, to avoid duplication of functions.
 The design should make it easy for future modules to be plugged in.
 Data security should be at the code of the design.
 The user interface design should embrace good ergonomics, usability and familiarity.
 Design should ensure errors are handled gracefully and users can easily get out of an
error situation
3 System Behavior
As stated earlier, the system allows customers to book and reserve the Hotel’s facilities and food.
On the customer view, a user will be able to view all facilities and services provided by the hotel.
If booking a room, a customer will peruse the available rooms, with clear pictures of the room
and prices. One will be required to select a room and specify number of days they intend to book
the room. The system will then calculate the cost and proceed to checkout. The user will be
required to either login or create an account on the system in order to process payment for the
reservation.
After payment, a customer will be issued with an e-receipt which they need to produce when
they arrive at the hotel. The customers can also just provide the receipt number and their
identification details while checking into the hotel.
The general flow of interaction between the customer and the reservation system is as follows;
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