Importance of PMS system

Importance of PMS system

INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
PMS is Property Management System that is used by local hotel management system to
manage the booking, availability of rooms and occupancy, check-in / out, photos, visitor profiles,
generating reports, etc. This program is often used in-house (in a single hotel) to manage the
property operations at the venue (Carney And et.al., 2018). The PMS may be related to other
systems like the lodging point-of - sale (POS) or the CRS. An additional alternative is the
application to a CRS to pass availability, bookings, and information about guest profiles. This
essay based on Hilton Hotel & Resort and it covers the several topics such as benefits of using
PMS, describe some key from office and administration roles and they work together to manage
the guest experience and what skills required performing their task.
MAIN BODY
A broad variety of on-premises equipment offered by a single manufacturer came with the
birth of the mainstream PMS program. Such vendors offered the hospitality industry a holistic
solution, with features that extend beyond an online reservation platform, service manager, sales
processing, payment process, and a POS program. But a new wave is growing in cloud PMS
software, and they are advancing the cause of the hospitality sector. Good alliances, quick
convergence and trust in the cloud are what distinguish the fresh from the traditional. Additional
devices, such as accounting and transaction applications, POS systems, house cleaning software,
and guest information solutions can be easily bolted on. With unique cloud services, hotels
always have access to the entire traditional providers would expect, but undoubtedly, they get
better software direct exposure and greater services at a good price.
Hotels are intent on making sure tourists have a nice stay and are well looked after. For
example, hotels would like to ensure sure they make profits, such that profit will increase with
time. Once it comes to the income of the hotel, the use of premium hospitality tools like an
integrated PMS will aid in many ways (Laisasikorn and Rompho, 2019). Hotel technologies such
as a hotel PMS make it possible to create customer behavior that helps to retain customers.
Obtaining customer data and information saved in the PMS will let them know when that
customer will book another space with hotel in the future. Hotel will use this data to send
everyone a more customized stay, which will help create that hotel customer loyalty. People are
1